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Customer Service Data Entry

New York, New York, United States
May 31, 2017

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Teresa L. Armstrong

Brooklyn, New York *****


Summary of Qualifications

Administrative assistant with experience streamlining complex work procedures. Reliable and methodical with exceptional ability to manage administration, operations and clerical work. A team player who works collaboratively and effectively communicates with all levels of staff. Seeking a similar opportunity in a company where strong secretarial, computer and customer service skills will be fully utilized.

MS Office Suite (Word, Excel, Outlook, PowerPoint, Access) Internet savvy

Proficient Data entry and types 45 wpm

Knowledge of basic accounting procedures

Supports other departments

Provides excellent customer service



Answered, screened, and forwarded telephone calls

Attend meetings, take and record minutes of meetings and distribute the same as instructed

Arranged for payments of contractors and vendors by liaising with accounting departments

Assisted in data entry tasks by providing informational support to them

Prepared and distributed memos, invoices, reports, and financial statements through word processing, spreadsheet, database, and presentation software such as PowerPoint

Obtained and sent information or documents using a computer, mail, or a fax machine

Performed administrative support tasks, such as keeping appointments and calendars

Copied, filed, trained new employees and co-workers as per the supervisor’s request

Verified client’s profile utilizing company software

Customer Service

Greet walk-in clients and other visitors and directed them to specific destinations

Walked customers through the purchasing process in order to expedite procedures

Function as a liaison between customers and the company’s departments

Provided pricing information, daily deals and discounts to customers

Offered information to clients and customers on company products and services

Interviewed prospective clients about their financial status

Troubleshoot customer issues over the phone and in person

Processed cash and credit transactions for purchases

Work History

2016 to Present Pre-Insurance Agent Primerica, Inc. Brooklyn, New York

2012-2016 Receptionist Reality House, Inc. Astoria, New York

2010-2011 Sales Associate RadioShack, Inc. Brooklyn, New York

Additional Work History

EmblemHealth, Inc. Junior Accounting Clerk (12 Years) New York, New York


Brooklyn College, Brooklyn, New York

Bachelor’s in Communication

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