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Customer Service Sales

Central Visayas, Philippines
May 31, 2017

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Customer Service Skills 8 years

Advanced English communication Skills 5 years

Sales Skills 2 years

Financial Data Handling – group savings and payment card machines 2 years

Management / Leadership 1 year

Admin / Secretarial Skills 1 year

Air Travel Skills – airline ticketing / airport services 1 year

Complaints Handling Skills 1 year

Accuracy Top Performer of the Month -- Manulife Business Processing Services, GSRS team

Complaints Handling Top Performer of the Month -- First Source Ltd., Barclaycard Merchants Services

Certificate of Completion– Travel Services Training –InterGlobe Travel Technologies

Al Maya (Apparel) LLC Assistant Store Manager Nov 2015 – March 2017

- Work location: Paperchase, Mazyad Mall, Abu Dhabi. Handles overall store management; stocks receiving and transferring, merchandising, sales, cashiering, customer service, meet sales target and manage staff effectively.

Emirates Airlines Airport Service Agent (temp) Dec 2014 - June 2015

- Work location: Dubai International Airport, Terminal 3. Provide high level of customer service

-Check validity of passenger's travel documents required for their chosen destination, check-in passenger to their flight, Provide boarding pass, and tag passenger luggage. Direct the departing and arriving passengers accordingly.

RHDC International Document Preparer /Telemarketer Jun.2014 - Oct.2014

-Review the L/C terms and condition. Prepare all required documents including transport documents in accordance to UCP rules for international trade. Our team mainly serves U.S. exporters.

-Make outbound calls to U.S. potential clients.

EJADAH MGMT. SOLUTIONS Security / Customer Service Mar. 2013 – May 15, 2014

- Dubai Mall assignment - Implement rules and procedure towards tenants and customers

-Assist customers with directions inside the mall and assist incidents involving female customers

FIRST SOURCE LTD Customer Service Advisor Aug.2011 - Aug. 2012

Muntinlupa, NCR, Philippines

- Handle inbound financial calls from British merchants of Barclaycard U.K.

- Assist merchants in tracking and balancing their end of day banking and settlement fund.

- Arrange additional credit card machines; documents required, delivery and collections of replacement.

- Handle complaints desk level 1

- Assist termination of service

- Bill inquiry, PCI DSS general query

- Educate merchants with safe transactions, chip& pin process and Card not present transactions.

Assist in process of fraudulent card captured by the machine.

SAFARI MALL Admin Office Reception Sept. 16, 2010- June2011

Abu Hamour, Doha, Qatar.

- Handle Reception job and other administrative assistant functions like; create/modify documents, rental shops business documents and maintain hard copy and electronic filing system. Sign for and distribute UPS/Fed Ex/Airborne packages. Coordinate and maintain records for staff, for lease space, phones, vehicles, company credit cards and office keys.

TRANSCOM ASIA Customer Service Rep. Aug.2009 – Feb 2010

Bacolod City, Philippines

- Handle inbound calls of U.S. customers of Comcast Cable TV

- Provisioning new cable box and activate it

- Trouble shoot cable TV boxes and provide all other product support services

- Arrange delivery of replacements and collections

MANULIFE FINANCIAL Business Process Associate Oct. 2008 – Mar. 2009

Manulife Building, UP North Science and Technology Park, Commonwealth Ave., Quezon City Manila, Philippines

-Screen and analyse qualifications of enrolments with required documents for group savings plan

received from Manulife Canada.

- Approve and input data to Manulife Systems for different groups’ savings plan of different companies

- Achieve day to day required rate of team performance and individual performance

2004-2008: Colegio San Agustin-Bacolod College – B.S. TOURISM

2000-2004: Dr. Vicente F. Gustilo Memorial National High School High School

1995-2000: Philippine Normal University Grade School

1992-1995: Cadiz Evangelical Church Kindergarten School Pre-school

Organizational officer: Travel Society 2nd yr. representative 2005-2006

Travel Society over-all Secretary 2006-2007

Travel Society over-all Treasurer 2007-2008

Certificate of Achievement as:

1st Honors, SY: 2004-2005, second semester.

1st Honors, SY: 2005-2006, first semester

1st Honors, SY: 2006-2007, first semester

Computer Skills: MSWord, Ms Excel, PowerPoint and other work related softwares. Creative Skills in art


Dr. Mima M. Villanueva, CPA

DEAN - College of Business Education and Computer Studies

Office no. +63-034-*******-**


Mrs. Lou OlvidoParroco

HR Director – CEEM, Ras Al Khaima, UAE

Mobile no. +971-*********

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