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Product Marketing Manager or Senior Finance Analyst/Analyst

Location:
Denton, Texas, United States
Salary:
70000
Posted:
May 31, 2017

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SPENCER MCFARLAND

**** ***** ***** ****, ******* Creek, TX 75065

ac0knh@r.postjobfree.com 214-***-****

OBJECTIVE

Senior professional with extensive experience in people and relationship management, administration and operations; customer orientation, project management, strategic planning; productivity and quality management, call center management.

EXPERIENCE

PRODUCT MARKETING MANAGER AT&T ENTERTAINMENT GROUP

MAY 2014 – PRESENT

Responsible for developing reporting templates for all viewership and conducting marketing forecasting activities usage for advertising ITV applications.

Work with sales staff and clients to review results and discuss any discrepancies develops short and long term marketing plans with IT and external vendors to ensure clients need are met.

Managed and executed the Advertising Insertion Team's goals that align marketing plans with strategic business objectives in order to optimize advertising revenue and deliver $317,000,000 in full-market revenue.

Increase the accuracy of monthly and quarterly reports, by establishing a baseline for all reports. Reports include: Sub counts for all ICs (Mo. & Qtr.), channel lineups (all markets), network analysis, zip code reports and traffic lineup reports.

Managed the FCC daily Political Files, where I upload all files into the FCC database.

FINANCE ANALYST AT&T MOBILITY

MAY 2012 – MAY 2014

Responsible for analyzing and researching customer account issues including processing refunds while maintaining departmental SLA.

Supported the electronic refund project helping save $125K per quarter in total cost avoidance savings by processing customer refunds electronically instead of paper check. This effort help reduce the process time from 7 to 10 days to 24/48 hours for customers to receive their funds while improving the customer satisfaction.

Managed the ICP payment verification process to support the customer refund teams processing refunds overall helping to streamline the refund process.

Work with cross-functional financial teams and inbound collection team helping to educate representatives and customers on updated policies to process refunds and improve customer satisfaction.

Provide technical and customer service support while answering customer request and inquiries concerning services, products, billing, cases and report problem areas.

Investigate and resolve customer payment issues (e.g. wrong amount and incorrect account number).

Partner with external and internal customers to resolve complex financial/billing related issues.

REPORT ANALYST SBC-CINGULAR WIRELESS - AT&T MOBILITY

NOVEMBER 1999 – MAY 2012

Report Analyst: Dialer/Technical/Support Finance-Credit/Collections.

Proven ability to provide efficient and timely support in gathering financial data.

Provided Daily Reports to all levels of Management providing status updates regarding pending/escalated support cases.

Provide detail technical support for all Desk Top functions.

Selected as a trainer for Collections New Hire/Transition Employees.

Performed various testing/validation for billing software and system launches/upgrades.

Provided second level investigate support of customer payment issues.

Strong Knowledge in Telegence Billing System, Microsoft Excel, Access, Word, Power point.

MANAGER CUSTOMER CARE UNITED HEALTH CARE

FEBRUARY 1996 – AUGUST 1999

Report Analyst: Dialer/Technical/Support Finance-Credit/Collections.

Managed and mentored a team of 10 – 15 Customer Service Representatives

Responsible for the training and development of customer service representatives.

Reviewed and Analyze daily/monthly performances metrics with staff and members of upper management.

Monitored quarterly training needs of team maintaining departmental compliance goals.

Communicated daily with leadership providing reports for multiple levels of management.

EDUCATION

GRAMBLING STATE UNIVERSITY, GRAMBLING, LA

BACHELOR OF SCIENCE IN MARKETING

Minor: Accounting



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