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Customer Service Administrative Assistant

Elizabethton, Tennessee, United States
May 31, 2017

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*** ********** ***, *********, ** *7664 (H) 423-***-**** (C) 423-***-****

Professional Summary

Senior Customer Master Coordinator offering 15 years of excellent experience at Eastman Chemical Company.

Administrative Assistant offering 20 years of excellent experience at Eastman Chemical Company.

Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic

professional with remarkable communication and prioritization skills.

Experienced Senior Customer Master Coordinator and Administrative Assistant and highly skilled at administering business needs

with efficiency and accuracy. Possess more than 35 years' experience coordinating operations needs and providing administrative

support to improving team productivity and reduce costs.

Enjoy learning new software packages. Also enjoy creating training documentation and training team members.

I am a team player who always goes the extra mile to have a friendly relationship with all team members to have a professional

atmosphere to create success for the company where I am employed.


Microsoft Office expertise Documentation expertise

Organizational skills Excellent multi-tasking ability

High accuracy

Clerical support

Data management

Creating and training co-workers on new computer or new

office processes

Work History

Senior Customer Master Coordinator 09/2001 to 02/2016

Eastman Chemical Company – Kingsport, Tennessee

Contact for Customer Service Representatives concerning customer orders. This included creating new customer masters

(accounts) in the system. Changing existing accounts, due to physical relocation, accounts blocked, merger and

buyouts. During merger or buyouts, advising them and also consulting credit on correct process to use. Each merger or

buyout decision depended on many factors on how to proceed with old customer accounts and the new customer accounts to

be created.

Helped Customer Service Representatives troubleshoot why their account for a customer would not process in the system,

when they received errors.

Was contact for system analyst to test new upgrades to SAP R3. Also worked with him on any issues that occurred with

other Customer Master Coordinators and discussed with them the issue and if needed informed the other co-workers of

existing issue that occurred, without listing Customer Master Coordinator's name.

Created and updated all training material for our group and updated the documentation on our team site. This including

training a new Customer Master Coordinator or training them on new upgrades for our new processes. Trained Customer

Master Coordinators for North America, Asia Pacific, Latin America and Europe. Training for Asia Pacific was normally at

9:00 pm. I connected by video conference to share documentation, R3 examples and answer any questions. Also trained all

new Customer Service Representatives of our processes and also when any of our process changes, that would involve them.

Audit contact and did monthly random audits of all of our work to confirm all processes were followed. Quarterly, I met

with internal and external auditors.

Administrative Assistant 07/1981 to 09/2001

Eastman Chemical Company – Kingsport, Tennessee

Maintained computer and physical filing systems. I used Microsoft Word on a daily basis. I was considered very knowledgeable

of Microsoft Word. Attended training classes for different levels of Microsoft Word and then create training material for my

group and train them.

Received, screened and routed incoming calls.

Provided complete meeting support including preparing materials and taking notes.

Developed standard operating procedures for all administrative employees.


High School Diploma: 1981

Rye Cove High School - Rye Cove, Virginia

I was the high school annual editor. Organized and made all decisions for the annual with the help of the annual club. Due to

my organizational skills, the annual was received 2 months earlier to the students, because all deadlines were met.

I was President of the Future Business Leaders of America group.

Earned 4 perfect attendance awards and multiple English awards.

Received several medals for my fast and accurate typing skills.

Participated in the school band, played 2 instruments and was also majorette.

Was class president of my Sophomore class.

I enjoy learning new computer software.

Volunteered with local church organization.


I enjoy traveling with my husband, walking various park trails, reading, church and visiting with family and friends.

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