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Sales Customer Service

Charlotte, North Carolina, United States
May 31, 2017

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**** ****** *** *** *

Charlotte NC 29269

Cellular: 980-***-**** Email:


Skillful and dedicated professional with extensive background in teaching, coordinating, planning, forecasting, managing and supporting the daily operational and departmental functions.

Proven track record of accurately completing research, reporting, information management, marketing and business development efforts within budget requirements.

Delivery of valued support and administration to executive level staff including but not limited to scheduling, coordinating, purchasing, and forecasting.

Delivery of information through classroom setting by way of teaching, coaching, advising, supporting, and aligning goals of the student with various teaching styles.

Ability to customize classroom to meet the needs of the adult students. To align curriculum to benefit the students with successful outcomes.

Always willing to serve when needed in professional arenas as well as ministry opportunities.


Walden University

Minneapolis, MN

Doctorate in Education

Exp. Completion: Oct 2016

University of Phoenix

Charlotte, NC

MBA/Global Management

Graduated: July 2009

University of Phoenix

Charlotte, NC

B.S. Business Management

Graduated: May 2007


2006-Present Childress Klein Properties Charlotte, NC

Property Management Assistant 1 – Engineering

Generate information reporting for executive management on monthly and annual basis pertaining to activities within the engineering team. Responsible for collecting information on utility management throughout the suburban portfolio.

Daily management of engineering budget to reflect inventory management system of parts and services necessary to maintain engineering repair processes. Schedule service work orders to maintain buildings standards inspection standards.

Manage purchase order process to include budgeted onsite items and purchases. Ensure timely productivity through submission of defined proposals for client and vendor work request. Provide problem resolution and superior customer service work with little to no supervision.

Compile accurate revenue, ad hoc, forecast, and budget reports on monthly department expenses, utility expenses on suburban properties, and departmental projects for executive management.

Coordinate the contract management process to include pricing negotiations, contractual agreement documentation setup, and vendor price Performa.

Project management responsibilities include budget management, coordination and identification of resources, risks mitigation actions, assessing vendors, negotiating contracts, and conducting financial analysis and cost estimates. Manipulation of drawings using computer aided drawing tools. Manipulation of data to create PowerPoint presentation for senior level management, vendors, and clients.

Respond to client emergency request in a timely fashion as it pertains to the engineering division. Create work order request to support client request and distribute to appropriate engineering staff for resolution purposes.

2013-Present ITT Technical Institute Charlotte, NC

Adjunct – Lead Professor, School of Business

Program/Course Lead Instructor.

Serve as a technical expert on curriculum of the program or specialty for applicable faculty and students.

Assist Dean with related program/course issues as needed.

Serve as the current liaison to the Dean in communicating applicable curriculum issues and/or recommendations.

Serve as an academic counselor to all program participants.

2009-2013 ITT Technical Institute Charlotte, NC

Adjunct – Professor, General Education

Teach, present, and influence in a post-secondary adult educational environment. I work with individuals and teams on curriculum assignments chosen by the curriculum director in reference to degree or certificate program chose by the student.

Assisting students in obtaining a successful educational experience. Presenting scholarly research and learning information in conjunction to the curriculum.

To work as a team player with staff and faculty to create a respectful professional environment where student, teacher, and staff can be comfortable in the learning environment.

Work closely with student on academic level while influencing professional experience throughout the academic semester.

2005-2006 The Charlotte Observer Charlotte, NC

Advertising Sales Assistant

Performed a variety of key advertising and sales functions; including addressing incoming inquiries for current or potential advertisers. Communicated with advertising designers and creative department personnel to produce desired advertising result for the client. Built and maintained strong client relationships functioning as liaison between sales, designers, and advertisers. Collaborated with advertising sales coordinators to oversee clearance of all final advertisements prior to print production. Produced forecast, ad hoc reports, and monthly advertising sales reports via Excel and Oracle finance and accounting system.

1999-2005 Premier, Inc. Charlotte, NC

Sr. Administrative Assistant

Directed administrative and project support efforts. Assisted in conducting in-depth business development proposals for sales team and new business ventures. Developed performance visual presentations for clients and new product initiative training and education. Managed purchasing of departmental resources and office supplies. Assisted with development and construction of Contract process. Housed contracts on electronic database for easy access of documentation for sales force. Met with sales force to begin construction of contract documentation. Processed weekly time and audited expenses and sales team travel reports to ensure timely payment. Administrative Support coordinator for sales team contract administration process. Senior chairman administrative travel coordinator. Executive meeting organizer. Event planning for hospital workgroup for onsite and off campus training sessions.

1998-1999 The Vanguard Group Charlotte, NC

Telephone Associate

Responsible for a vast majority of administrative functions and maintenance of customer retirement accounts via computer systems. Resolved open item and service requests; processed corrections and adjustments in accordance with federal standard operational guidelines and regulations.

Series 63

1997-1998 New York Life Insurance Charlotte, NC

Office Manager

Managed client accounts payables, receivables, and payroll. Prepared and maintain annual budget. Audited and processed expense reports for payment to executive officers. Processed credit card-and bank payment. Purchased hardware, software, and performed application upgrades. Developed and delivered staff training in the areas of customer service, policies, and office software applications.

1984 - 1997 Wachovia Bank, N. A. Charlotte, NC

Administrative Specialist/Utility Supervisor/Transit Specialist

Supported corporate sales team in the marketing of services to large corporations. Provided administrative support in the buying and selling of foreign currency to the NY bank and local banking agencies. Posted foreign currency exchange rates with market increase for local banking agency to make purchases through the retail bank. Purchased foreign banknotes for sale to corporate and retail clients. Assigned and monitored work to operators, trained and assisted operators in quality control efforts, audit operators monthly to maintain quality and quantity-processing efforts to maintain department standards. Balanced incoming and outgoing cash letters, trained new operators on cash letter balancing process, handled cash letter exceptions daily within a minimum out of balance of under department levels. Participated in performance evaluations for new operators before they were released to work as senior processor.


Contract Administration

Inventory Management

Purchase Order management

Google documents (word processing, calendar, drawings)

Microsoft Office (Word, Excel, OneNote, PowerPoint, Publisher, InfoPath, Access)

Microsoft Outlook and Lotus Notes

Adobe Photoshop and PageMaker

Keyboarding @ 65 wpm with accuracy

Data Entry and Ten-Key 10,000 key strokes with accuracy

IBM Xerox, Telex and Fax, PC and compatibles Microfilm/fiche

Awards and Recognition

Team Player Award

Most Valuable Team member award

Faculty of the quarter (recognized twice in 2013 by faculty of peers)

UCC Volunteer award

Covenant Member of University City Church of God and Christ

Music ministry Administrator

Active music ministry Advisory Team Member

Active music ministry member

Completed all required ministry classes and have obtain UCC minister’s certificates for Welcome in the City, Living in the City, and Leading in the city classes

Member of UCC Drama team ministry

References available upon request

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