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Customer Service Representative

San Jose, California, 95127, United States
May 31, 2017

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*** ******* ***** *** ****, California 95127

Cell Phone: 408-***-****


• Multi-Tasking

• Positive attitude

• Excellent communication skills

• Problem analysis and problem solving

• Self-motivated, initiative, high level of energy

• Adaptability and ability to work under pressure

• Organizational skills and customer service orientation

• Proficient in Microsoft Office (Word, Excel, Outlook, and Power Point)

• F/X Scholar

• Banner


Amazon, Newark, CA 08/2016 – Present

Fulfillment Associate

• Pack, and ship customers order using radio frequency scanner.

• Relocate product using operated powered-equipment. (i.e. pallet jacks, cherry pickers)

• Troubleshoot problems to resolution.

• Demonstrates a commitment to a culture of strict safety, quality, and production standards.

• Demonstrates positive work leadership skills.

National Hispanic University/Ultimate Staffing, San Jose, CA 03/2015 – 06/2015

Coordinator Registrar

• Review student academic records for accuracy and completeness which included utilizing multiple systems (OnBase -student information system, imaging database) and document types.

• Review historical physical records to ensure electronic databases match, identify issues, made corrections when possible and escalated issues as necessary to resolve issues.

• Worked with sensitive and confidential student records and confirmed that records were brought into compliance with current privacy standards (FERPA).

Dollar Tree, San Jose, CA 11/2011 – 08/2015

Customer Service Representative/Cashier

• Daily closed store properly and secured building.

• Responsible for balanced cash drawer at close of shift.

• Dealing with customers professionally, and politely.

• Prompt solutions for issue raised by customers regarding sales.

• Handling payments by customers in the form of cash, check, and credit cards.

Safeway, Campbell, CA 01/2011 – 03/2011


• Counts paper currency, change, credit card receipts and checks and totals against printouts for accuracy. Prepares deposit slips.

• Count and verify funds in safe and prepare for pickup by an armored carrier.

• Reconcile tills, lottery/lotto tickets, postage stamps, bus passes, western union, and money order.

• Provide customer service to resolve problems with sales, dissatisfaction

• Collect cash from checkers and provide checkers with smaller bills for change.

• Answer telephone and page employee’s over intercom.

• Reconcile refunds/voids daily and accurately.

• Operate computer to input numerical data, prepare various statistical reports and research using a computer.

Hitachi Global Storage/Manpower, San Jose, CA 01/2010 – 04/2010

Process Operator

• In cleanroom calibrated media diskettes, labeled and boxed disk into housing container.

Mervyn’s, Cupertino, CA 10/2008 – 12/2008

Customer Service Associate

• Investigated and resolved customer complaints.

• Assisting customers with questions, and purchases.

• Setting up merchandise on the sales floor.

• Implementing all visual merchandising standards.

• Assist customers with product selection and queries.

• Set up store displays.

• Handling payments by customers in the form of cash, check, and credit cards.

• Handled inventory and stocks.

GMP Labeling, Sunnyvale, CA 06/2007 – 01/2008

Administrative/Customer Service

• Processed label orders via telephone, fax, online.

• Invoiced label orders on QuickBooks.

• Updating customer’s information, distributing monthly statements, retrieving past due accounts.

• In charge of accounts receivable, making sure all invoices were paid on time.

• Answering phone lines and directing calls, sorting and distributing mail.

• Assisting customers with needs regarding placing, pricing, and shipping of an order, tracking shipments.

• Boxed and shipped label orders via UPS/FedEx (domestic/International).

• Guided clients & troubleshoot Label Software (created by GMP).

Facility Support Services, Hayward, CA 12/2004 – 01/2006

Administrative Assistant

• Interacted with organizational staff, executives, clients, vendors and visitors daily.

• Contacted vendors and subcontractors.

• Maintained confidential profiles for current and new clients.

• Assisted with general accounting functions, maintained journals and handled A/P and A/R.

• Perform general Payroll.

• Process forms W-2, 1099 for calendar year end taxes.

• Sorted and mailed payroll checks.

Beverages & More, Milpitas, CA 06/2002 – 12/2004

Head Clerk Supervisor

• Delegated assignments to employee staff.

• Giving a professional, consistent, and outstanding level of customer service by providing product advice to customers across a wide range of products by bringing in the maximum profit possible.

• Professional, consistent, and outstanding level of customer service by providing product advice to customers across a wide range of products by bringing in the maximum profit possible.

• Setting up promotional displays and material.

• Handled customer transactions on POS register system.

• Performed open/close function.

• Maintained overall cleanliness of store.

• Balance cashier’s tills, reconcile, and process nightly bookkeeping, and prepare deposit.

• Deposited cash to bank.

FedEx Freight (formally known as Viking Freight), Santa Clara, CA 01/1994 – 10/2002

Accounts Payable Specialist

• Process invoices from various locations for payment.

• Process high-volume invoices.

• Handling all telephone inquiries relating to accounts payable issues.

• Correspond with vendors and respond to inquiries.

• Document all accounts payable transactions.

• Compile management reports and assisting with audits.

• Completed balance sheet reconciliations.

• Matching, batching and coding invoices.

• Matching checks to corresponding invoices.

• Setup and maintenance of vendor database.

• Setup and process of 1099 vendors and yearly reporting to Internal Revenue Service.

• Resolve collection and invoice discrepancy matters.

• Process Month End closing and reports.


General Education, De Anza College, Cupertino, CA

CPR Certified, EMS Systems, San Jose, CA

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