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Administrative Customer Service

Greenville, South Carolina, United States
May 31, 2017

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Patricia Townsend

Account Manager /Business Development

Greenville, SC - 843-***-****

*Passionate about Sales Profession

*Persistent *People Person

*Purpose Driven * Entrepreneurial Spirit

Willing to relocate: Anywhere

Authorized to work in the US for any employer


Account Executive/Business Development

Morris Business Solutions (Platinum Xerox Agency) - Greenville, SC - January 2017 to May 2017 Morris Business Solutions is a Platinum Xerox Agency located here in Greenville SC for the past 12 years. My Role as Account Manager/Business Developlment consisted of calling upon leads via Salesforce for my assigned Territory.

My Territory started out a the Charlotte/Concord/Lexington Market. I called on behalf of 4 outside sales reps. Just this year Xerox Corp granted Morris Business Solution an increase in Territory in the NC Market. I was transfered over to that new territory and soon began stratergizing and gaining large leads(big accounts for my outside sales reps. I had tapped into a market that no one else was targeting such Food Lion, Qwest Diagnostics and City and County Goverment. (OPENING DOORS). This assignment was great training ground for me. It showed me what passion and persistence can accomplish together. (Increase in growth and revenue). Business Advior

Concentric - Greenvile SC - September 2016 to January 2017 Concentric is a call center that represents many fortune 500 companies for permanent contract work. I was employed as a business advocate for Aetna. Aetna ranks at #5 when it comes to the largest insurance companies in the US. I was a Business Advisor who received inbound calls from Aetna members, medical providers, pharmacies and medical collection agencies all over the US. Upon Verification I provided callers with information such as claims information, benefits information and location of providers and facilities in their network. During this time frame there was Heavy inbound calls due to enrollment season. Maintaining call volumes with top notch efficient customer service (KPI's) was very important. Sales Consultant/Customer Service

DB Consultant - Greenville, SC - January 2016 to March 2016 DB Consulting was a govermental consulting firm that specualized in assisting and consulting small to meduim size business with obtaining US Govermental GSA Contracts. Each day I made over 15O OUTBOUND CALLS via a databank of leads provided of small and meduim sized business all over the United States. My role consisted of reaching out to the owner, Ceo, executive or whoever made the decsion and tell them about our company and the services we provided.

If the business owner was interested I would set an appiontment with that individual to speak with our GSA Speialist Team who would consult and write the contracts for the business owner. Sales Representative/Business Development

Florence County Disability & Special Needs Board (Palmetto Secure Documentation Destruction) - Florence, SC - September 2013 to February 2014

Traveled throughout the state of South Carolina making in-person sales presentations to CPA'S, Physicians, Attorneys' Hospitals, Schools and Colleges offering our shredding services to any establishment that had pertinent documents that needed to be shredded due to security laws. All business was used to support our Affiliate the Florence County Disability & Special Needs Board which provided jobs at the shredding facility for individuals with special needs & disabilities. The more contracts that I could secured the more jobs were created for people with special needs and disabilities. No leads were provided to me. I formed my own marketing statergy with telemarketing, newsletter mailers and referrals. Right after I relocated and left the organization I found out by one of the directors that I had secured a large lucrative account that increased revenue for this non profit state organization. Sales Consultant/Customer Specialist

Alltel/ Verion Wireless - Florence, SC - September 2008 to December 2010 Award-Winning Sales Rep Awarded by Vice President of Verizon Wireless twice within two months on outstanding Customer Service Awarded & recognized third quarter for most new accounts by Sales Consultant Recognized as selling the most data during a district contest Helped customers and business owners select the best possible product and services to fit the needs, process payments and billing issues, set up and trouble shoot all types of devices Technical Support


101/ credits tw BA in Mass Communications in Mass Communication Minor: Creative Writing

Francis Marion University (took a year off) - Florence, SC January 1998 to May 2004

Certified Nurse Assistant in Medical

Poynor School - Florence, SC

February 1993 to July 1995

Vocational School Certificate in Administratve Medical Assistant Chesterfield-Marlboro Technical College - Cheraw, SC June 1992 to August 1992


Microsoft Office (10+ years), Customer Service (10+ years), Sales (10+ years), Management (3 years), Account Management (2 years), Marketing (5 years)


Net 10 promoter Award

September 2010

commended to Verizon Wireless Corp by one of my Customers that I assisted with their products and services. I receved a 10+ rating and was awarded by Vice-President of Verizon Wireless with a certificate. Net 10 Promoter Award

October 2010

commended to Verizon Wireless Corp by one of my Customers that I assisted with their products and services. I receved a 10+ rating and was awarded by Vice-President of Verizon Wireless with a certificate Top Sales Rep Contest

April 2009

Activated the most new accounts for 2rd quarter.

Sought out prepaid account holders who thought they had bad credit and transformed them into a new stream of revenue for the company (new contracts. Always looked for a win-win stratergy. ADDITIONAL INFORMATION

Currently available for employment as of 5/22/2017

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