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Project Management Quality

Location:
San Jose, California, United States
Posted:
May 30, 2017

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DEEPIKA LIKHITE

503-***-**** (C) • *** Elan Village Lane # 3-216, San Jose, CA 95134 • e-mail: ac0kcy@r.postjobfree.com • Permanant Resident

Objective: To obtain a challenging role in an enterprise Tool Management, Quality & Audit or Project Management team leveraging my ~3 years of work experience at Capgemini.

Education:

Master in Computer Management, Indian Institute of Cost, Management Studies and Research, Pune, India [June 2006-May 2008] Bachelor of Arts (Economics), Fergusson College, University of Pune, India [June 2003-May 2006]

Certifications: Certified Software Quality Analyst (CSQA) by QAI Global Institute. [May 2015]

Completed Digital Design Fundamentals course from Chandler Gilbert Community College, Arizona [December 2009]

Completed 3 out of the 4 levels of Japanese proficiency test [Nikyu (2nd level, 2005), Sankyu (3rd level, 2003), Yonkyu (4rth level, 2002)]

Skills:

Programming languages: C/C++, Core JAVA, J2EE, VB.net, ASP.net, Web Development (html, JavaScript, VBScript, xml, ASP), SQL, plsql, Data Structures. Digital Design fundamentals.

Tools:

Project Management – Clarity (Computer Associates) – Corporate Expert User, Consultant, Trainer & Quality Auditor.

HR Management – PACE (PeopleSoft) – Corporate Expert User, Consultant & Quality Auditor.

Ticketing & Issue management – ITSM (Computer Associates) – Expert User, Manage, Track & Drive tickets for Clarity & PACE

Foreign Language: Japanese

Work Experience:

Consultant at Capgemini (a 130,000 people strong French Consulting, Technology & Outsourcing multi-national company) in India [April 2011-Dec 2013]

•Consulting – advised a wide variety of projects on features & usage strategy of project management and HRMS tools.

•Training - Conducted corporate trainings for project management (rating of 4.5/5).

•Service delivery – Delivered high quality and timely service on project management and HRMS tool.

•Problem solving, troubleshooting & Application Solutions – Provided timely solutions as a part of service delivery. Used SQL queries to collect relevant data.

•Documentation – Maintained and published user manuals & authorization matrices to customers

•Reporting – Published detailed weekly & monthly corporate reports & usage indicators to senior management.

•Quality Control & Audits – As the Process Quality Auditor, performed monthly Audits on teams working on the suite of internally developed tools (e.g. HR, Expense, Travel, Time card management tools) to ensure that the proper processes were followed in developing, updating & maintaining (defect management & bug fixing).

•Cross-functional interaction – Worked with cross functional team as a part of process quality audits.

•Metrics Reporting - Performed monthly metrics reports for tracking productivity and efficiency of the team.

•Incident Management – Handled Incidents, performed first level due diligence and responded to escalation

Other activities:

•Learnt Bharat Natyam (Indian classical dance) for 12 years. Completed 1 level of Bollywood dancing at Shiamak Davar’s Institute of Performing Arts, Pune, India.

•Choreographed Indian dance performances for numerous events for troupes of upto 10 people. Performed and choreographed for local cultural events in Portland, OR.

•Choreographed a set of 3 dance performances in a skit performed at the BMM (Brihan Marathi Mandal), a national Indian cultural gathering in Los Angeles, CA on July 4, 2015.

•Volunteered as an English to Japanese interpreter for a Japanese trade delegation that visited India from the city of Okayama, Japan

•Volunteered at the Oregon Food Bank in Hillsboro, OR.

Visa Status – Permanent Resident in U.S.



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