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Customer Service Data Entry

Pontiac, Michigan, United States
May 31, 2017

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Kenya Johnson

Experienced customer care specialist; imports, exports, data entry, compliance

Romulus, MI - 313-***-****


I am a very capable individual who delivers quality customer service.


International Documentation Specialist

Platinum Professional Services - Royal Oak, MI - June 2011 to March 2012

Assignment Kerr Corporation, Romulus, MI

Create a record retention process for internal and external auditing*

Project manage several global classification projects for FTA (Free Trade

Agreements) such as NAFTA, Chile Free Trade Agreement, etc *Ensuring

all compliance measures are met before exporting commodities*Assisting

various locations with classifications of goods and FDA product codes*

Responding to clients, customs brokers, and freight forwarders request for documents and additional

information* Rate quotes* Booking air and ocean

shipments with freight forwarders*Providing exceptional customer service to internal and external clients via

e-mail, fax, and in person* Ensuring that due

diligence is in effect

Duties Imports

Import Specialist

Dell Will Customs Brokers Inc USA - Taylor, MI - 2002 to 2010

Taylor, MI

Providing quality customer service * Communicating with various

government agencies on behalf of my firm and clients * Data Entry *

Utilizing the Harmonized Tariff Schedule to import various commodities into the U.S. * Transmitting remote

entries, entry summaries, border entries, QP

Bonds to Customs Border and Protection systems * Managing CBP request such as B-35, B-08, and In-bond

audits * Submitting the cancellations of release entries * Billing * Transmitting data and responding to the

request of Other Government Agencies * Setting up new accounts * Providing

correct information for statistical purposes * Providing training to new and existing employees

Release Clerk

Great Lakes Customs Brokerage Inc - Detroit, MI - 2001 to 2002

Facilitated the movement of commerce and trade into the United States via

truck, rail, air, ocean and barge * Data Entry * Assigning and submitting

tariff numbers to CBP at the point of release

UPS Customsbrokerage House

Rater - Detroit, MI - 1999 to 2000

Detroit, MI

Assigning tariff numbers to commodities entering the United States, for US

Customs purposes * Providing documentation for statistical and logistical

purposes * Data Entry * Quality customer service * Converting weights,

currency, units of measurements, duties, brokerage fees, and discounts

meeting all compliance to CBP specifications in time frame allotted


Bachelor of Arts

Wayne County Community College - Taylor, MI


Riverview Community High School - Riverview, MI


Import compliance: B35, B08, M07, CF28, CF29, Entry summary, Classifications, Nafta qualications, EPA,

DOT, Livestock, Textile Prereview, Artwork Prereview, FDA prior notice, ACE manifest, Entry summary audit.

Export compliance: AES, Visual compliance, SLI, Schedule B, Retail banking

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