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Customer Service Professional Experience

Atlanta, Georgia, United States
May 30, 2017

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Lealem Terefe

**** ******* **** ******, *******, Georgia, 30328. Phone 678-***-****.


■ Professional Summary

Highly experienced PC technician with strong background in software/hardware computer repair (field and lab) and IT network system administration. Qualified for the following:

•Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.

•Performing computer installation and operating system configuration in designated networks.

•Administering and monitoring performance of LAN/WAN network using remote connection tools.

Technical Skills: Computer Hardware and Software Applications

•Operating Systems – Win XP, 7, 8, NT, 2013, OS X and Linux-based OS

•Microsoft Office suites – 2003/2007/2010

•MS Exchange

•Antivirus and firewall

•Various types of PC hardware such as, Apple/Mac, Dell, HP and Toshiba

•Hard drives, monitors, printers, scanners and video equipment Key Skills and Strengths:

•Efficient troubleshooter and problem solver.

•Customer service oriented: Ability to serve and communicate with different types of customers efficiently.

•Effective time management – Can solve complex system problems in minimum time.

■ Professional Experience

Voluntary work for Jehovah witness in Ethiopia Branch office in 2002-2006 years,Astech computer service,Addis Ababa Ethiopia in 2006 june 1 to until Oct 27,2016. Computer Technician

Selected Performance

•Planned, assembled and installed computer systems in designated networks as per specifications.

•Installed and configured IT network components and assisted in the implementation of designed IT network configuration.

•Performed customer services on different firms’ departments and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.

•Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required.

•Provided solutions and technical guidance to clients facing technical issues and difficulties.

•Maintained records of hardware issues, performance and supplies.

•Replaced hardware,including power supply,memory chips, Harddisk and mother board .

•Ordered necessary supplies and parts to repair malfunctioning hardware.

■ Education & Qualifications

•High School Diploma in 1998 Addis Ababa Technical School .

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