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Customer Service Human Resources

Charlotte, North Carolina, United States
May 30, 2017

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Bern’Naddette Waddell


**** *********** ***. *** ****, Charlotte, NC 28206 _

Career Objective

A Graduate in MBA (Human Resources-HR) seeking to obtain a challenging position in Human Resource Management utilizing my knowledge, skills, and experience in recruitment, management, employee relations, health and welfare benefits, training and development to fulfill and enhance a company’s overall strategic plan and direction. SUMMARY OF QUALIFICATIONS

• Excellent Interpersonal & Communication Skills

• Problem Solving Skills

• Dependability

• Organizational commitment

• Desire to Exceed Customer Expectations

• Self-Motivated

• Team Player and Leader

• Detail Oriented


Keller Graduate School of Management, MBA October 2016 Central Piedmont Community College, Certification in Project Management, Charlotte, NC August 2011 Johnson & Wales University, BS Food Service Management, Charleston, SC May 1998 EXPERIENCE

Food Services Manager, Harvey’s Supermarket, Charlotte, NC May 2010 - Current

• Recruit, interview and hire the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines/ ensure new team member receive proper orientation and training.

• Executed the company’s vision and expectations by being an excellent example of management. Evaluate department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.

• Use proper management tools to measure performance of department team members.

• Manage, develop, evaluate and retain a team of direct and indirect reports in accordance with company policies and procedures.

• Supervised and conducted new hire interviews for 2016 Grand Opening Career Fair.

• Responsible for scheduling department employees.

• Ensure adherence to wage and hour policies and regulations.

• Perform other job-related duties as assigned.

Human Resources Benefits Specialist, Spherion/Aon Hewitt, Charlotte, NC April 2010-May 2012

• Upheld standard of excellence for customer interaction and satisfaction

• Utilize organizational skills to maneuver through multiple data base systems to accurately explain information

• Assist clients with resolving issues regarding health insurance coverage

• Resolved customer complaints with high level of professionalism and integrity Benefits verification specialist, A erotek/Lash Group December 2009

• Responsible for various reimbursement functions, including but not limited to accurate and timely claim submission, claim status, collection activity, apples, payment posting, and/or refunds until accounts receivable issues are properly resolved.

• Collects and reviews all patient insurance benefit information, to the degree authorized by the SOP of the program. Provided assistance to physician’s office staff and patients to complete and submit all Bern’Naddette Waddell


2425 Statesville Ave. Apt A201, Charlotte, NC 28206 necessary insurance forms and program applications.

• Processes any necessary insurance/patient correspondence. Provides all necessary documentation required to expedite payments. This includes demographic, authorization/referrals, National Provider Identification (NPI) number, and referring physicians.

• Provides exceptional customer service to internal and external customers; resolvers any customer request in a timely and accurate manner; escalates complaints accordingly. Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff and case managers.

Owner, Simply the Best Catering LLC, Charlotte, NC May 2003-April 2010

• Responsible for fundraising and marketing of organization

• Provide personal chef services and implement menu according to client wishes

• Train and develop staff to ensure compliance

• Instruct, coordinate and manage menu planning, quality control and determine cost variety

• Style and coordinate banquets while maintaining a high level of excellence and professionalism AVAILABITY

● March 2017

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