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Management Information Technology

New Hyde Park, New York, United States
May 30, 2017

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An experienced IT Consultant / Systems Integration Specialist with strong business skills and over 15 years of experience in the field of IT Service Management (ITSM), strategic technology infrastructure planning, designing and implementing cost effective processes that meet business requirements and deliver desired outcomes to customer.


IT Service Management, Business Intelligence, Strategic / IT Consulting, Disaster Recovery Planning, and Data Analysis.

oPlatforms: AWS, Microsoft Windows, Linux, FreeBSD;

oNetworking: TCP/IP, DHCP, DNS, VPN, SSH;

oTools: ServiceNow, SolarWinds, GitHub, SQL, Python, R, Power BI, Tableau, CSPro.


oDesigned & deployed a multi-million-dollar IT Service Management (ITSM) solution leading to a 50% gain in incident management based on ITIL best practices;

oCoordinated the implementation of a Protocol Management System used to collect and analyze national IP traffic for evaluation of a VoIP licensing scheme.

oImplemented an open source ERP solution for a major Telecom Regulatory Institution, developed policies and procedures including IT security policy and training manual; directly responsible for training and supervision of IT staffs;

oConceived and designed a five-million-dollar pilot project aimed at launching a national program to equip public schools with internet-ready computer laboratory & eLearning tools;

oDesigned of an eLearning system (Virtual Library);

oImplemented the consolidation of an eye practice management software across several locations reducing waste while ensuring that the service complied with HIPAA legislations.


11/2008 - Present

Ronlab Consulting, LLC

Elmont, NY

Owner / Systems Integration Specialist

Professional Services Offered:

oStrategic / IT Consulting;

oIT Service Management (ITSM) based on ITIL best practices;

oCloud Migration Services, IT support, & web hosting to small and medium businesses;

oImplementation of IT system controls to comply with SOX and HIPAA legislations.

11/2011 – 03/2016

Conseil National des Télécommunications


Technology Consultant

oDesigned and Implemented a Networking & VoIP solution;

oModernized IT Services and optimize performance;

oPlaned and implemented all activities related to the integration of an ERP solution;

oDeveloped effective security policies & procedures, mentored other IT staffs; and

oParticipated in support capacity planning meeting and the development of long-term strategic goals for systems and software.

01/1995 – 10/2008

Caribbean Tourism Organization

New York, NY

Information Management Specialist/Systems Administrator

oDesigned, installed, and administered: Wide area network (WAN/LAN), Active Directory, Enterprise Backup, International Nortel VoIP system, Windows & Linux servers;

oConfigured and maintained Web and E-mail servers (FreeBSD, RedHat/Centos);

oPlanned and documented software installations, upgrades, and migrations;

oPerformed ongoing performance tuning, and resource optimization;

oProactively monitored networks and applications to identify and take corrective actions for operational difficulties and deficiencies;

oPlanned and implemented network security (firewalls, system integrity, etc.);

oPlanned, implemented, and tested disaster recovery activities to ensure business continuity in the event of a failure on IT related services;

oProvided day-to-day support & training to end-users;

oCollaborated with Project and Accounting Managers to identify and translate functional business objectives and strategies into the organization information systems environment;

oManaged activities in the information technology procurement function;

oDesigned, developed, deployed, and maintained two-cutting edge systems: a membership database and a conference management application;

oCoordinated all phases of the project lifecycle for a revolutionary, Web-based tourism marketing systems and a Management Information for Tourism within an agile development environment. Contributed to successful closure of both projects;

oEstablished and led the team responsible for the maintenance of the Multilingual Caribbean tourism marketing website;

oAnalyzed log data and prepared monthly trending reports to senior management and board members;

oDesigned reports, charts, and graphs for senior management to provide ongoing, at-a-glance summaries of project status and application prototype performance;

oReviewed strategic project targets to determine timeframe, funding limitations, and procedures for accomplishing project, staffing requirements and assignments.


New York Institute of Technology

New York, NY

BS Computer Science, 1995

Minor: Business Administration

Technical Certifications in:

ITIL v3 Foundation Certified

Getting & Cleaning Data, Exploratory Data Analysis, R Programming & Python

Cisco Router & Oracle DBA Training, Access Careers, 2009

Languages: French (fluent) and Spanish (beginner).

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