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Customer Service Full Time

Location:
Phoenix, Arizona, United States
Posted:
May 30, 2017

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JANELL M. ROBBINS

**** * **** *** *** **** GLENDALE, AZ 85305

602-***-**** ac0jrq@r.postjobfree.com

Objectives

I am eager to learn and acquire new skills using my current work skills and experience. I have a variety of skills in the work field mainly focusing on customer service orientated positions. I am looking for an opportunity to advance my industry experience in which inspires me to learn new objectives and work skills as well as to share my current expertise and job skills. I am interesting in working entry level fashion opportunities using my acquired skills in my fashion design studies.

Summary of Qualifications

Fifteen years of experience in advanced customer service.

Very meticulous in work, sincere, committed, energetic and purposeful worker

Entry level sewing skills while attending the Art Institute as a Fashion Design student since 2013.

Work Experience

Phoenix Indian Medical Center June 2011- Present day

Medical Unit Clerk Inpatient Care

FULL TIME 40 HOURS A WEEK

Hospital admission and discharge preparation of all incoming patients using the hospitals EHR software

Various secretarial duties including keeping unit supplied and ordering IV fluids and office supplies and putting in work orders for maintenance.

Responsible for calling in all lab entries, x-rays, paging doctors and various departments for patient care including making appointments for aftercare.

I am responsible for all the orders for a patient after surgery and communicating with the nurses to assist in care.

Fulfill requests for medical records from various hospitals and other establishments involved with patient care.

Preparing patient packet to transfer facilities and arranging transportation appropriate to the patient’s needs.

Front desk customer service, I assist patients coming onto the floor as well as answer the main phone line for the unit and communicate with various departments in the hospitals, I communicate with Nurses and the Nursing Assistants to keep everyone updated on patients care.

Medical Support Assistant Outpatient

FULL TIME 40 HOURS A WEEK

Schedule all appointments for the OB/GYN Women’s Clinic.

Route all calls and handle all types of patient issues that need immediate assistance.

Record all incoming documents and route paperwork to the midwives and doctors. I answer all incoming calls for the clinic and route the calls as well. I fax out release of information documents to other Medical facilities.

I am also a backup time keeper for my department and I do submit the Employee’s time schedule every other pay period.

Phoenix V.A Health Care System September 2010- May 2011

Housekeeping Aide

FULL TIME 40 HOURS A WEEK

Duties included cleaning and sanitizing the nursing home areas.

Cleaned my assigned part of the ward by sweeping, mopping, dusting and cleaning restrooms.

Cleaned and fixed patients beds as they were discharged.

Motel Six December 2009–April 2010

Night Auditor

FULL TIME 40 HOURS A WEEK

Checked in motel guests by collecting money, verifying identification and renting out rooms.

Processed all the paper work required for the Night Audit.

Answered all incoming calls and inform future customers of rates and fees and gave directions to the motel.

Albuquerque Area Indian Health Board June 2008-October 2009

Administrative Assistant

FULL TIME 40 HOURS A WEEK

Answered all incoming calls and transferring the call to the appropriate department and greeted patients for the Audiology Department.

Handled and distributed all the mail which required a mail log.

Faxed and made necessary copies and completed any other tasks asked of me.

Raymond G. Murphy V.A Medical Center September 2006- June 2008

Housekeeping Aide

FULL TIME 40 HOURS A WEEK

Duties included keeping office areas clean on a daily basis.

Dusting, sweeping and wiping down areas, mopping and Vacuuming.

Active Duty Army 1998-2001 / US Army Reserves January 2005-January 2006

As a reservist I was required to attend monthly drills to train in my particular field. My position as a Food service specialist required demanding physical labor and cooking meals for my unit.

Prepared all meals for the drill weekend on a daily basis, following a recipe card and dining hall agenda as required.

Trained in soldering skills and preparation.

Education

Art Institute of Phoenix, Phoenix, AZ May 17, 2015

Bachelor’s Degree in Fashion Design

Central New Mexico Community College, Albuquerque, NM May 15, 2008

Associates of Integrated Studies/Medical Office Assistant Certificate

Olympian University of Hair, Albuquerque, NM Graduated June 5, 2009

(Cosmetology Completed program 1600 hours)



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