Elizabeth Duff

**** ***** ****

East Norriton, PA 19401

Phone: #484-***-****

E-Mail: ac0jj9@r.postjobfree.com

EXPERIENCE:

****-**** ********* (Valuation Solutions Group)

Blue Bell, PA 19422

Positions Held at CoreLogic (Valuation Solutions Group):

Current Position Held: Northeast and Southeast Retail Account Representative

-Client Account Specialist

-Account Manager

-Regional Administrative Assistant

-Support the Wells Fargo Business Channel.

-Managed all Aspects of Business Relationships of Assigned Wells Fargo Retail Clients.

-Maintained Existing Customer Relationships to Ensure the Service Level Expectations.

-Conducted Regular Follow-Up Courtesy/Check In Calls to the Clients.

-Oversaw/Completed Special Projects as Assigned by the Regional/National Manager of Wells Fargo Client Management.

-Second Point of Contact for Wells Fargo Underwriters and Regional Client Managers.

-Managed and Further Develop a Group of Assigned Client Relationships with Input from the Regional/National Client Management as well as Regular Follow-Up Calls with Current Clients.

-Communicated with Existing 3rd Party Clients, As Well As Selling, On-Boarding and Established a Relationship With New 3rd Party Clients/Lenders.

-Sales Calls (Contacted Past Clients and Contacted New Possible Clients).

-Improved Customer Satisfaction Ratings Each Year.

-Reviewed and Evaluated Current Policies and Procedures and Implement Changes if Necessary.

-Internal Department Communication Assistance.

-Back up Support for Client Set-Up and General Customer Service and Satisfaction.

-Researched and Resolved Client Problems and Individual Escalated Transactional Issues.

-Conference Calls/WebEx

-Partnered with The Appraiser Relations Specialists (ARS) Team and Field Appraiser and Contacted Appraiser Managers in Support of the Pipeline and Vendor Management Activities.

- Maintained Internal Communication as Needed with Appraisers, Clients, and Underwriters on Appraisal Issues, Performance Issues and Market Trends.

-Assisted/Interacted with other Departments and Divisions within the Organization.

-Managed the LMP (Local Market Panel). Kept the LMP 90% or Greater of the Appraisal Orders on the LMP’s.

-Created ITS Tickets for Adding and Removing Appraisers from the LMP Panel Due to Service Issues, Geographic Coverage, Volume Increase and Volume Decrease.

-Initiated and Facilitated ITS Tickets from Beginning to End.

-Maintained the Weekly Distributed Retail Fee Payout Report.

-Maintained the Review Holds by AU Analysis Report.

-Maintained the Monthly LMP Analysis Report.

-Maintained the Monthly Calendar Turn Time Report.

-Updated and Maintained the ACT Database for our Client/Customer Contacts.

-Assisted with Appraiser Coaching on Basic Policies and Company Guidelines as Needed.

-Managed the Appraisers Pipeline for Orders.

-Knowledge of the Appraisal Ordering, Tracking and Follow-Up Process.

-Successfully On-Boarded Approximately 100+ Field Appraisers.

-Interviewed Candidates for Employment for the Regional Office.

-Managed our Team of 4 Administrate Assistants for the Region Office.

-Weekly, Bi-Weekly and Monthly Reporting of Expense Reports.

-Accounts Payable/Accounts Receivable.

-Managed and Created Excel Spreadsheets and Word Documents.

-Miscellaneous Projects

-Answering Calls

-Received Yearly Performance Reviews.

2009-2012 C.P.C. Enterprises, Inc.

Bridgeport, PA 19405

Administrative Assistant

-Oversaw Daily Functions Of The Office.

-Payroll/Certified Payroll

-Union Benefit Forms

-Quarterly Summaries

-Financial Disbursements Spreadsheets.

-Insurance

-Collection Calls

-Marketing And Sales

-Purchasing

-Answering Phones

-Data Entry/Processing

-Assisted Customers

-Bidding and Proposal Process.

-Accounts Payable/Accounts Receivable.

2002-2009 American Executive Centers

Plymouth Meeting, PA 19462

Administrative Assistant/Communications Coordinator

-Helped Develop World Class Phone Answering System.

-Helped Develop AEC’s Own Proprietary Communications Software.

-Trained And Certified In Levels I, II And III Receptionist Certification.

-Assisted Clients with Their Personal and Business Calendars.

-Prepared Reports For Clients.

-Managed And Created Excel Spreadsheets.

-Expense Reports

-Collection Calls

-Accounts Payable/Accounts Receivable.

-Billing/Invoicing

-Managed Time Slips and Time Matters Entry.

-Set Up Meetings And Conference Rooms.

-Arranged Catering

-Obtained And Set Up Audio/Visual Equipment.

-Made Travel Arrangements For Clients.

-Sorting and Holding Mail.

-Shipping and Receiving Packages.

-Telemarketing/Generating Leads.

-Trade Show Assistance

-Interviewed Candidates For Clients Hiring And Background Checks.

-File Organization

-Data Entry

-Conducted Internet and Market Research.

-Executed Email Marketing Campaigns.

-Sent Direct Mail And Mass Mailings.

-Developed And Sent Proposals And RFP’S

-Sales Letters

-Managed Order-Fulfillment.

-Confirmed Clients Appointments.

-Made Customer Satisfaction Calls.

1999-2002 Montgomery County Hand Center

Norristown, PA 19401

Scott Fried, D.O. Orthopedic Surgeon

Biller/Administrative Assistant

-Data Entry/Electronic Billing.

-Billing For Orthopedic Procedures.

-Billing for Physical Therapy-(Treatments, Custom Splints/DME).

-Account Receivable/Collections

-Scheduled New Patients, Surgeries, and Depositions.

-Verified Insurance Coverage For New And Existing Patients.

-Provided Assistance In Resolving Employee Concerns.

-Pre-Certifying Procedures

-Interviewed Candidates For Employment.

-Assisted Physician With Patients In Exam Rooms.

-Processed And Organize X-Rays.

-Provided Support To Patients.

-Called In Prescriptions.

-Oversaw Billing Department.

-Addressed Patient, Insurance Companies And Attorney’s Billing Issues Through Personal Contact And By Telephone.

-Resolved Complex Patient Accounts.

-Maintained Updated Utilization Review And Peer Review Files.

-Entered All Billable Services Into Automated Computer Systems.

-Ran Relevant Reports To Maintain Accurate Billing Data.

EDUCATION:

1994-1998 Gwynedd-Mercy Academy High School

Gwynedd Valley, PA 19437

- Forensics - Student Council

1999-2004 Montgomery County Community College

Blue Bell, PA 19422

Associates Degree in Business Administration

SEMINARS:

-Business Management– Business Network-Coding and Billing Strategies Seminar

-Orthopedic and Physical Therapy Billing Seminar Practice Management –

Health Power Assoc., Inc.

-Tools & Strategies for Third Party Billing – Health Power Assoc., Inc.

-Health Care Reform “What’s Next?” – Health Power Assoc., Inc.

-Health Care Cash Management- American Financial -Insurance, Collection &

Office Management

-S.B.A. “How to get your Business Certified”-U.S. Small Business- Philadelphia, PA.

-S.B.A. “Orientation 8a”-U.S. Small Business- Philadelphia, PA.

CERTIFICATIONS/COURSES/TRAINING:

-Preventing Workplace Harassment

-Code of Ethics and Conduct v2.0

-Compliance and Privacy Training

-Information Security Training

-Uniform Standards of Professional Appraisal Practice (USPAP)

-Appraiser Assignment and Placement

-Business Statistics

-Business Writing

-Time Management

-Teambuilding

-Understanding How You Affect the Bottom Line

-Becoming a Great Leader: How to Motivate Employees

-Customer Service Communications Skills

COMPUTER SKILLS:

-Microsoft Excel

-Microsoft Word

-Microsoft Outlook

-Microsoft PowerPoint

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