Maria Puno

**** *. ***** **.

Kansas City, MO.***37

ac0jfr@r.postjobfree.com

816-***-****

SUMMARY OF QUALIFICATIONS

Learn and master new technology; equally successful in both team and self-directed settings; skilled in a variety of computer systems, tools and troubleshooting methodologies.

Commended by previous employers for customer service skills, as well as problem-solving abilities.

TECHNICAL SKILLS

Windows Server 2012 R2 - planning, deploying, configuring and maintaining a Windows network infrastructure including Active Directory and Group Policy management. Windows 8.1 Client computer support and domain integration Hyper-V Virtualization, PowerShell 4.0, TCP/IP, DHCP,WINS, DNS, Computer Troubleshooting, network cabling, Citrix/Epic, and Remedy.

TECHNICAL TRAINING & EDUCATION

Centriq Training, Leawood, KS

July 2015 – Feb. 2016

Information Technology Administrator Program

Installing, configuring and maintaining desktop hardware

Creating and configuring Windows 8.1 and Server 2012 R2 Virtual Machines utilizing Hyper-V

Installing, configuring and managing DHCP, WINS, and DNS in a standalone and domain environment

Managing domains using Active Directory and Group policy; configuring multi-domain trust relationships

Utilizing Remote Tools; VPN connections through tunneling protocols; RDC and port management

WORK EXPERIENCE

Service Desk Technician Jan. 2017 – May 2017

KU Health System (Contract) – Kansas City, KS

Assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner.

Assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

Focus on customer service and satisfaction.

Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system.

Maintaining a level of proficiency in hardware, software, and networking.

Prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs).

Compiling data to maintain inventory, purchasing, shipping and other records.

Service Desk Technician Dec. 2016 – Dec. 2016

H&R Block – Kansas City, MO

Provide technical support by communicating via phone, email and chat with internal and/or external clients requiring assistance or information. Utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.

Remote control desktops to resolve technical issues

Handle inquiries and resolve concerns to ensure client satisfaction.

Consult with Senior Support Specialists as needed to respond appropriately to the client.

IT Specialist May 2016 – July 2016

Blue Valley School District (Contract) - Overland Park, KS

Communicate with teammates and with the Director of Technical Support that's in charge of the project about any issues and anything that needs to be acknowledge

Troubleshooting iPads

Updating the latest iOS software and resetting 30 iPads at a time

Sync apps and wait until all are synced before moving to a different cart of iPads

Used Microsoft outlook

Used Google spreadsheet

After all iPads have been synced and complete for the school, we would move to the next school on the list

My teammate and I double check each others work, making sure everything is complete

Nutrition Service Feb. 2009 – May 2016

St. Luke’s South - Overland Park, KS

Answering phone calls of patients and taking their meal order

Stock food items on the tray line before and after the shift

Clean counters and swipe the floors

Take food trays to the patient's room

Pick up dirty trays to bring back to be clean

Serve food in the cafeteria

Wash pots, pans, trays and other items

Rehab Technician Sept. 2005 – Aug. 2014

St. Joseph Medical Center - Kansas City, MO

Printed the minutes log for the rehab doctor and making sure that all patients have the total 180 minutes of therapy from Physical, Occupational, and Speech.

Cleaned mats, put new sheets and pillowcases on beds, bagged dirty sheets

Helped PTs/PTAs and sometimes OTs:

-Assisted patient with their exercises & kept them company

-Helped patients balance & stand

-Assisted patients around the unit to the gym

-Transferred patients to the mat, from the wheelchair and back to bed, then to the wheelchair or chair in their room

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