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Technical Support Management

Location:
Stone Mountain, GA
Salary:
65,000
Posted:
May 29, 2017

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Resume:

Adam Omar

EDUCATION

Magna Cum Laude

Georgia State University, J. Mack Robinson College of Business, Atlanta, GA August 2017

Bachelor of Business Administration, Computer Information Systems Institutional GPA: 3.79

Focus Path: Cyber Security Major GPA: 3.77

Dean’s List: Fall 2015, Summer 2016, Fall 2016, Spring 2017

SKILLS

Soft Skills: Project Management, Strong Analytical Thinking, Team Working, Problem Solving, Strong and Continuous Learner, Creative Thinker, Leadership Skills

Expert: Microsoft Office, Visual Paradigm, Visio, IBM Rationale

Communication, Planning and Organizing Skills, Business Process Management, DBMS modelling, System

Analysis and Design, Familiar with Implementation Methodologies (Scrum, Agile, Waterfall)

Familiar with Networking, experience building computers from scratch, beginner in Python and HTML

Object Oriented Programming concepts such as polymorphism, constructor overloading, encapsulation

Good understanding of Java and SQL

Used: Computer Forensics Software (ProDiscover Basics, FTK Imager, OSForensics), VMWare, IntelliJ, Eclipse

EDUCATIONAL COURSEWORK and/or TRAINING

Technical-Related: Introduction to Programming, Systems Analysis, Managing IT Projects, Computer Forensics, Introduction to Information Security, Database Management Systems, Business Information Systems, Data Analysis.

Business-Related: Corporate Finance, Perspective in the Hospitality Industry, Hospitality Law, Business Communication & Professional Development, Globalization and Business Practices, Managing People in Organizations, Marketing Management, Strategic Management, Interpersonal Communication Skill, Career/Lifespan Development, Hospitality Human Resource Management, The Environment of Business, Macroeconomics, Microeconomics, Statistics.

Developer Bootcamp by Intertech Training, A+ certification training, RevaturePro Java training

STUDENT ORGANIZATION/PROJECTS/ VOLUNTEER WORK

DENISE MAGETTE CAMPAIGN, Atlanta, GA August 2003-November 2005

Volunteer

Collaborated with Denise Magette to raise funds for campaigning by planning at meetings.

Strategically advertised and utilized tools within the budget that assisted us in securing the DeKalb County seat

that year.

GSU IT PROJECTS, Atlanta, GA January 2016-Present January 2016-August 2016

Student

Conducted research to create a mock Information System to help manage an animal shelter recordkeeping.

Business Case Project in IT Projects – led my team in addressing a business need of an airlines company to create

an efficient, Information System.

Managed a group project, where I assisted in creating a Java fitness app program using Eclipse.

Developed a database in MySQL for a library management system with nine entities created the database singlehandedly because my group wasn’t being cooperative.

PANTHER’S HACKER ORGANIZATION, Atlanta, GA September 2016-Present

Member

Joined Panthers Hacker Organization at GSU as of Fall 2016

A platform where members share ideas and perspective to help produce new web and mobile platforms.

EXPERIENCE

UBERX, Atlanta, GA 2015-2017

Part-time Driver (On and Off)

Drove customers around metro Atlanta in a quick, efficient and friendly manner.

Communicating with clients to ensure their demands were being met.

Scanning, Assessing, and monitoring my surroundings to ensure customer was always safe.

SOUTHERN FREIGHT INC., Atlanta, GA July 2014- April 2016

Yard Spotter/ Local Truck Driver

Shuttling and Parking 53’ Foot trailer at docks

Re-organizing trailers in yard

BANK OF AMERICA, Tucker, GA April 2010- July 2010

Data Processor

Managed client information and analyzed the specs for approval

Made sure that data activity was efficient and operation was running smoothly

Managed sensitive and high-security client information

E-TELECARE GLOBAL SOLUTIONS, Phoenix, AZ August 2008-January 2009

Technical Support Rep

Managed technical support assistance by analyzing and exploring the Knowledge Management System (KMS).

Our facility led and oversaw the launching of Xohm WiMAX in Baltimore, Philadelphia, and Chicago.

The company eventually was bought out by Clearwire and renamed to Clear 4G.

GSC INC., Clarkston, GA January 2001-December 2007

Computer Technician/ Ptogram Manager

Set up networks, routers, printers, installed windows, hard drives, and accessories.

Trained by Department of Human Resources to program their Microsoft Access software for maintaining database.



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