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Manager Customer Service

Location:
Zambia
Posted:
May 29, 2017

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Resume:

Marcus Hepplethwaite

Mubuyu Farms, Plot ***A Mazabuka, Lusaka Zambia

Telephone: 00-260-***-***-***

Email: ac0jd7@r.postjobfree.com

Professional Profile

A dedicated, self-motivated, resourceful and versatile professional mechanic with extensive experience in the repair and supervision of vehicle and agricultural machinery sector, and strong skills and expertise in IT and computerised applications for the machinery. Enjoys new challenges and is a fast-learner able to quickly digest briefs and instructions from senior level management, is adept at maximising cost efficiency and has excellent time and organisational management skills. Core Competencies incl. medium and heavy duty vehicles, strong leadership skills, team player, benchmark standards and quality, works well under pressure, unimpeachable work ethic

Career Summary

2014–Present WORKSHOP MANAGER

Mubuyu Farms – Zambia

Managing, maintaining and repairing various farming machinery incl. Lexion Terratrack 750, Challenger 865, Axion 560, Vaderstad Rapid 600, Sumo Rippers, Amazone Spreaders

Managing numerous precision farming systems such as Topcon, Varderstad, E-services, Amatron

Enabling implementation of controlled trafficking in cropping fields

Preparing harvesting yield data software utilising Claas Agromaps

Ensuring accurate yield data maps for use in variable rate applications

Monitoring equipment through telematics via smartphone and laptop

Ensuring consistent and optimal performance of equipment at all times

Calibrating seed drill seeding rates, planting depths, fertiliser application rate using rate and shape files

2013–2014 WORKSHOP MANAGER

Zambeef Chiawa Farms – ZAMBIA

Maintaining fleet of equipment of trucks, light duty vehicles and tractors incl. John Deere, Valtra, Combine Harvesters, Excavators, DAF, Daybreak Strip Tillers, Rovic Chisel Ploughs, Straw Choppers, Hay Bailers

Installing, Implementing and maintaining satellite-guided equipment for precision farming processes

Managing Star Fire Guidance systems for John Deere, Auto Steer systems

Diagnosing and repairing trucks and tractors, using on-board software and interface systems such as Autel

Overhauling, repairing and supervising the servicing of trucks, tractors, light duty vehicles and motorbikes

2010–2013 WORKSHOP MANAGER

Syringa Enterprises and Dairy Farm - Mazabuka

Managing large central workshop with 3 sister companies, equipment incl. 80 pieces of moving farm equipment, land cruisers, Prados, Canters, 30 Tonne Trucks, 7 Tonne Rigid, Motorbikes

Overhauling all equipment

Keeping track of all vehicles utilising Geo Tab, and fuel consumption levels

Coordinating all transport and workshop tasks

Ensuring fast moving stock such as filters, oils, greases, bearings is always available and in stock

Scheduling regular maintenance for all equipment

Ordering spares from local and overseas suppliers

Career Summary continued… Marcus Hepplethwaite

2008–2009 DISPATCH MANAGER

Ceres Bakery – Kitwe, Zambia

Taking stock of bakery products and maintaining optimum levels

Preparing production targets and ensuring accuracy of goods and products delivered to dealers

2007–2008 OPERATIONS MANAGER

Satcom Systems - Lusaka

Maintaining all vehicles in optimum condition and delivering high quality customer service services

Aug – Nov 2007 SERVICE MANAGER

Motown Machinery P/L - Harare, Zimbabwe

Performing Specialist Services incl. repairing and reconditioning small machinery products such as generators, motorbikes

2001–2007 ASSIST, SUPERVISOR (MAINTENANCE& SURFACE OPERATIONS (2003-2007)

APPRENTICESHIP PROGRAMME (2001- 2003)

Princess Daisy Mines P/L - Zimbabwe

Working in a team with the responsibility of maintaining large and small mechanical equipment, including compressors, tractors, trucks and passenger vehicles

Performing routine maintenance on the mine

Ensuring regular and reliable functioning of all mining equipment and all transportation for ore delivery

Performing maintenance on mineral processing plants

Preparing production targets

Education and Qualifications

ASE Certified – 2015

T2 Diesel Engines, T6 Electrical/Electronic Systems, T1 Gasoline Engines, T3 Drive Train, T3 Preventive Maintenance and Inspection – San Antonio USA

Diploma – 2011

Auto Repair Technician – Penn Foster Career School – Online USA

Diploma – 2001

IELTS - 2016

Information Processing Technician (Distinction) – City and Guilds, UK

C1-General English (score 7.5)

5 O-Levels 1999

Incl. Science(B), Maths(B) and English(B) – Cambridge, UK

IT and Additional Skills

Microsoft Office – Advanced Word, PowerPoint, Advanced Excel

Welding and Spray Painting

Key Achievements

NATIONAL INSTITUTE FOR AUTOMOTIVE SERVICE EXCELLENCE – TEXAS, USA

ASE Certified - Gasoline Engines

ASE Certified - Diesel Engines

ASE Certified - Drive Train

ASE Certified - Electrical/Electronic Systems

ASE Certified - Preventative Maintenance and Inspection

References Are Available On Request



Contact this candidate