Charity Dominic

Senior Technical Writer

**** ******* **.

Denver CO 80207

760-***-****

ac0j8d@r.postjobfree.com

Specialities: Enhancing the overall information experience with clean, task-focused language, online content, and visual media such as videos and diagrams. Establishing new processes, engaging SMEs, and streamlining the documentation process.

EXPERIENCE

EMS Software, Centennial CO Principal Technical Writer

JANUARY 2016 PRESENT

Converted legacy documentation set from PDFs to online help. Wrote release notes and new online help content, and established new processes for this dynamic software and service company.

QCT Division, Qualcomm, San Diego CA Technical Writer

MARCH 2014 NOVEMBER 2016

Content editor for Qualcomm's newest Sharepoint intranet. Managed security access requests, provisioned new sites, designed and documented new site templates, and performed content oversight for the Sharepoint farm. Focused on process improvement to build data hubs and transition department from older software solutions to SharePoint. Liaised between engineers from (acquired company) Rapid Bridge and QCT to ensure adherence to documentation processes and templates as existing IP was integrated into Qualcomm product line. Coordinated extensive legacy chip design documentation for re-use in new designs.

Code Brilliant, San Diego CA Freelance Technical Writer

JUNE 2011 SEPTEMBER 2011

Built online help (HTML help using HelpLogic) for complex legal data analysis "e-discovery" software solution (web-based, client-server, database-agnostic). Learned & tracked product independently, providing frequent document updates without formal development methodology.

Rapid Bridge LLC, San Diego CA Tech-Marcomm Writer

NOVEMBER 2008 JUNE 2011

Performed all technical and marketing documentation duties for this IC design firm. Retooled documentation into a single-sourced environment using new templates. Introduced process improvements and automation. Edited website content, wrote marketing collateral and white papers, maintained product catalogs with industry publications, and maintained documentation tracking database.

Quest Software, San Diego CA Technical Writer

AUGUST 2007 OCTOBER 2008

Assumed the tasks of multiple writers as former company "Akonix" was acquired by Quest: the "bootcamp" of technical writing. Built PDFs and web help for frequent product releases. Re-tooled document set in FrameMaker and webhelp with focus on usability and single-sourcing. Published IM security "threat watch" reports, and documented internal security protocols and specs for internet gateway appliance.

DivX Inc, San Diego CA Senior Technical Writer

MAY 2004 JULY 2007

Joined this dynamic startup (a spinoff of Mp3.com) as their first technical writer. Established Technical Publications team within Engineering and then under QA. Created company's first-ever formal technical documentation: online help, white papers, application notes, functional specifications, test kits, SDK and API documentation, CE design and installation guides, and release notes.

Additional experiences: 4 years with commercial lending and banking software, 1 year writing marketing content for an FDA-regulated nutritional supplement, and 1 year documenting a remote medical epidemiology device and applications, SOPs, SOWs, and RFPs for a government subcontractor.

EDUCATION

CSU San Marcos, California M.A. & B.A. cum laude

SEPTEMBER 1995 OCTOBER 2000

Writing & English Studies. Taught freshman classes in literary analysis and English composition. 4.0 GPA. Began college at age 12.

SKILLS

Online Help Authoring

CMS Conversion and Implementations

Mindtouch, github, Swagger, Sharepoint, Google Drawing, PowerPoint, CSS, HTML, WebWorks ePublisher, Adobe RoboHelp, Madcap Flare, HTMLKit, Nvu, HelpLogic, Visual SourceSafe, SubVersion, CVS, Perforce, Adobe Captivate & Photoshop, SnagIt, Visio, Scrum/Agile Development, Microsoft Project, wiki, 37Signals Basecamp, Campfire, BackPack, Firebug

Content Management, Process Improvement & Implementation

Establishing Documentation Teams & Processes

Datasheets, White Papers, Technical Marketing, Software & Hardware APIs, Integrated Circuit Design, End-User Instructions

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