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Customer Service Representative

Covington, Georgia, 30016, United States
May 30, 2017

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OBJECTIVE and SUMMARY: Dedicated Entry Level Network Administrator who is well-versed in several legacy computer networking platforms. Adept at performing major software and hardware upgrades, making certain that users get the proper technical assistance. I would like to obtain a challenging and rewarding position in Network Administration with an organization that recognizes my true potential and provides me sufficient avenues for professional growth while nurturing my technical skills and competencies.

Krissy R. DIllard

• Analytical Thinker

• Resolves Issues Quickly

following procedures

• Customer Relations

• Operations Support

• Client Management Skills

• Reporting/Writing/Editing

• Critical Thinker under Pressure


Customer Service Representative

Medtronics - (Covidien GI Solutions), Duluth, GA

Inventory Specialist

Merck & UPS-SCS, Duluth GA

• Customer Support and Resolutions

• Order processing that includes: tracking, tracing and updating customers on all orders

• Sales Support for Sales, Regional and Area Managers

• Commercial Operations

• Communicate with customers concerning warranty, product information, serial numbers and pricing of legacy Given, Covidien and Medtronics Products. Finance Specialist

UPS Direct Ship, Alpharetta, GA

• Monitored and forecasted budgets and expenses of $1.5M.

• Managed transportation and operations for accounts of Direct Ship

• Billed related accounts and systematically found errors due to incorrect system issues.

• Secured and analyzed feedback/evaluations and made appropriate adjustments.

• Responsible for inventory control of multi-billion dollar account/product. (Please see attachment for job details) Accounts to include Merck Sharpe & Dohme Company, Avenir, Sharon Plough and Life Sync

Responsible for the initial review of product to determine if unsaleable\salable. Final disposition is determined by the client.

• FDA – Obtain C of A to determine if product is to be released.

• Conduct Monthly Checks for Bagged/Tagged Product

• Blue Sheet /Affidavit Process


• Customer Complaints/Investigation/Shortages

• Reprinting of Packing List

• Unplanned Receipts

• GPS Tracking

• Shipping/Receiving Qualifications (International & Domestic – UPS & Fed Ex World ship)

• More than 15 years of professional work experience. Strong leadership skills in operations; and team environments

• Proficient in SAP and

• Excellent knowledge of principles, philosophies and practices of hardware/software troubleshooting and maintenance.

• Maintained effective working relationships with customers and clients

• Active directory management, NTFS security, disk quota management

• Technical knowledge & proficiency in system administration, network maintenance, hardware maintenance, operating systems, Linux, Windows (All versions) & MS- DOS and the willingness to learn and effectively apply new technologies.

• Working knowledge of, DHCP Server, DNS Server, Proxy Server on Linux and windows

• Setting up Secure NFS PROFESSIONAL Servers with multiple Clients for File and Disk EXPERIENCE sharing. QUALIFICATIONS SUMMARY

MAR 2015



NOV 2014

Within UPS



Jan 2014


AA, Network Administration

Gwinnett Technical Institute

May 2016


Athens Area Technical Institute

Electrical Engineering

Howard University

1990 1993

• Microsoft Networking Certificate 2015

• PC Repair & Network Certificate 2014

• A+ Certification




2013 Newton County YMCA



Gwinnett Tech, Computer Lab

Oct 2013 - Oct 2014

Network Administrator


+1 (678) ***-****










Sales Force



Excellent Organizing Skills

Excels in Multi-tasking

Meets deadlines/ Prompt

Ability to Difuse

Welcomes diversity

Detail oriented



Customer Service - Dispatch Lead

UPS-SCS Forest Park, GA

• Developed and implemented an approved budget, forecast and staAng plan.

• Maintained all records concerning driver database, prospects, function sheets, revenues, expenses, cost controls, budgets and forecasts.

• Assign daily duties to fellow co-workers; prepare various reports (daily numbers, root trend, analysis of service count, service failures, root cause, corrective actions)

• Training of new hires

• Customer Service Representative, Dispatcher

• Quality Control Administrator

• Administrative Assistant for the ATL RTC and Management

• Quickly and pleasantly answer inbound calls

• Enter data accurately for customers to create UPS – SCS orders

• Perform other duties and projects as assigned

One Stop PC Shop

Lilburn, GA

• Responsible for the installation of Operating System, application software, assembling & General fault finding of software, & hardware

• Responsible for Troubleshooting & installation of computer Peripherals & hardware

• Assisted in creating troubleshooting logs for operating system and application software users.

• Responsible for tracking all support tickets and making sure each issue was resolved.

• Updated software as needed and systematic updates as required Intern, Registration - Computer Lab - Tutor

Gwinnett Technical Institute, Lawrenceville,GA

• Respond to daily inquiries about registration, accreditation, credits, and financial administration.

• Assisted with student logins in lab and technical issues related to passwords and ID resets. Also assisted with on-site registration area, class registration, and student testing for final exams.

• Basic Math, Geometry, Pre-Algebra, Algebra, Analytical Math, and Calculus Tutor Game Day Ticket Agent

University of Maryland Athletics, College Park, MD

• Assisted with game day ticket operations and daily reconciliation at athletic events for the presidents suite, media, recruits, player guests, and general public.

• Provided exceptional customer service answering customer inquiries and processing ticket sales.


NOV 2000

May 2010

Within UPS

MAY 2011

NOV 2014

FEB 2015 –

AUG 2015

AUG 1989 –

Sept 1991


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