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Application Packager

Morrisville, North Carolina, United States
May 30, 2017

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James Costanzo

*** ******* ***** **

Morrisville,NC. 27560



Obtain a position in Systems Administration to Configure,

Deploy and Support Workstations and Servers

and to utilize my technical problem solving Experience


Workstation Engineer with 10+ years’ experience diagnosing

and resolving technical/customer inquiries.

ComTIA A+ Certified Bachelors of Science in Industrial Engineering, MBA in Finance. Strong working knowledge of

Windows-based environments, HP And Dell Desktops and

laptops, Microsoft System Configuration Manager 2010, Wise Package Studio Professional, Microsoft Systems Management Server, Altiris Desktop and Software Deployment Solutions, Life Guard.


Triangle Aquatic Center, Cary, North Carolina. July 2016 To Present.

Life Guard.

1) Work effectively with people of different backgrounds, abilities, opinions, and perceptions. Build rapport and relate well with others. Seek first to understand another person’s point of view and remain calm in challenging situations, Listen for understanding and meaning; speak and write effectively. Take an initiative to assist in developing others.

2) Make sound judgment, and transfer learning from one situation to another. Establish goals, to clarify tasks, plan work and also actively participate in meetings. Follow policies and procedures as well as budgeting policy and procedures. To also report all financial irregularities immediately. I would strive to meet and exceed goals and deliver a high-value experience for all members and swimmers and of coaches and other life guards and what I call team members of the facilities.

3) I also pursue self-development that enhances job performance. Demonstrate openness to change, and to seek opportunities in the change process. I accurate and assess personal feelings, strengths, and how they impact relationships. I have the functional and technical knowledge and skills required to perform as a lifeguard. To implement best practices and demonstrate up-to-date knowledge and stills in technology.

Northrop Grumman, Raleigh-Durham, North Carolina. October 2013 to April 2014. Application Specialist.

Package internally developed applications and third party vendor applications using Wise Package Studio and Flex net Admin Studio to meet corporate installation standards. This includes creating custom installations through the creation of Transforms, patching applications by creating Microsoft standard MSP files, PowerShell scripts and VB Scripts. Distribute applications to the development and beta corporate environments through SCCM 2012 through the Application Model. Create application conditions within SCCM 2012 to be applied to MSI applications imported into SCCM 2012. Highly motivated, a team member and able to work with clients customers and team members.

DexOne Corp, Morrisville, N.C. September 2008 to October 2013 Workstation Engineer.

ï Microsoft System Center Configuration Manager (SCCM):

ï Upload Programs through creating packages in SCCM for distribution to over 5000 workstations nationwide.

ï Packaged Programs through Wise Package Studio for distribution through SCCM

ï Managed and Update Distribution Points for Distribution of Software in SCCM.

ï Managed Wise packages in the Wise SQL Database.

ï Created Distribution and Management Points in SCCM.

ï Created SQL quires in SCCM to create collections for software.

ï Managed and deployed Windows Updates through SCCM.

ï Imaging:

ï Managed and updated Windows XP and Windows 7 Corporate Images with Plug and Play drivers and devices for new and existing Hardware.

ï Managed and updated corporate images using SCCM Operating System Depolyment.

ï Setup VMware ESX Servers and created Windows Server 2003, Server 2008 Virtual Servers and, Windows XP and Windows 7 Virtual Desktops.

ï Created Windows XP and Windows 7 virtual images to be used as image templates on VMware ESX Servers.

ï Created Windows XP and Windows 7 virtual images to be used as image templates on Citrix XenDesktop.

ï Installed Applications on Citrix XenApp Servers.

ï Published Applications through Citrix Xen App.

ï Set up Citrix Servers in Citrix Xen Center.

ChannelAdvisor Corp, Morrisville, N.C. January 2008- September 2008

MIS Support Administrator

ï Managing Corporate Organizational Units in Active Directory.

ï Install Windows based operating systems through Microsoft Remote Installation Services.

ï Manage and support Dell Latitude Laptops on ChannelAdvisor Corp’s Corporate

ï wireless network.

ï Manage and support Dell Latitude Laptops on ChannelAdvisor Corp’s Corporate virtual private network.

ï Installation and Support of Corporate Software.

ï Support Cisco Call Manager phone System

ï •Troubleshoot problems related to Networking Operating

ï Systems as well as various corporate Software applications.

NCCI, Boca Raton, FL April 1998-December 2007

Senior Desktop Technician

ï Created the Standard Windows XP Professional Image with

Office 2003 and company standard applications for

Enterprise wide deployment of Dell and HP desktops and laptops.

ï Deployed department images, software, service packs, and

security patches using Altiris Client

Management Suite. (Deployment Server and Notification Server).

ï Assisted in the Design and implementation of Hardware

Independent Imaging using Altiris deployment Solution for

HP and Dell Workstations, using Windows XP Professional.

ï Assisted in the configuration and maintenance of Altiris

Deployment Server, Notification Server, and Package Servers.

ï Configured the Wise Package Studio Server and SQL Database.

ï Created software packages using Wise Package Studio for

internal and “shrink wrapped” applications to Corporate Standards.

ï Scripting of Microsoft Security patches for

unattended installation on Enterprise wide PC’s and Laptops.

ï Created numerous VBScripts using WScript, Cscript using

the ADSI, WMI and WSH models for use in unattended installations of enterprise wide standard software.

ï Created transforms, answer flies, and scripted

installations using Wise Package Studio 5.5, 6.0 and 7, for

standardized, unattended installations of corporate software.

ï Performed hardware upgraded on existing Dell and HP Laptops and desktops.

ï Implemented Windows Operating System upgrades and

migrations from Windows 2000 to Windows XP

Professional for 1000+ HP and Dell Laptops and Desktops.

ï Implementation of NCCI Enterprise Wide PC and Laptop

Refresh Project. Rollout of 350+ Hp Laptops and 900+

Dell Desktops with Windows XP Professional using Altiris Hardware Independent Imaging.

ï Planning and testing of current and new applications with future operating systems.

ï Assisted Domain Administrators in resolving application and server issues.

ï Setup Workstations and laptops for new employees: configured systems, ensured network connectivity, and installed and tested hardware and Enterprise software.

ï Responsible for SMS installation and Windows 2000 desktop rollout.

ï Created complex SQL queries and software packages with SMS installer to be pushed throughout the enterprise including custom software packages and

repackaging existing commercial software for network distribution from the SMS Administrator’s console

Second Level PC Support Technician

ï Provided Desktop Support to over 1000 PC’s and Desktop Users.

ï Troubleshoot problems related to Networking Operating

Systems as well as various corporate Software packages,

Including Microsoft Office, Lotus Notes, Mainframe emulators.

ï Performed new hardware and software installations and upgrades.

ï Assisted users in configuration and training of corporate

software, including Oracle Database connectivity, DB2

Connect Mainframe Connectivity, and Unix connectivity via X Windows sessions.

ï BIOS Upgrades and configurations.

Imaged existing and new Compaq Desktops and Laptops to be

deployed with the Enterprise Wide Standard Windows 2000 image.

The Cura Group Inc, Coral Springs, FL 1997-April 1998 Systems Analyst

ï Installation and configuration of Windows 95 and Windows NT

4.0 to function with Great Plains Accounting, Payroll and Purchasing Database.

ï Database Maintenance of Great Plains Accounting, Payroll and Purchasing Database.

ï Report Writer using Segate’s Crystal Report Writer.

Centex Rooney Construction, Fort Lauderdale, FL September 1996-July1997

Network administration and Desktop Support

ï Configuration and setup of PC’S to connect

to Novell Servers through Ethernet and Token Ring Frame Works.

ï Security Management of Novell Network

through the assignment of rights of users and groups.

ï Maintained Login Scripts to map Network drives to user and shared directories.

ï Created print queues and the capturing of

print queues to ensure user and group printing abilities

ï Modification of autoexec.bat, config.sys

And net.cfg files to optimize Novell connectivity and performance.

ï Maintenance of ArcServe to ensure backup of

Novell Servers and the recovery of damaged and lost files.

ï Setup Windows for Workgroups peer to peer

file and print sharing networks in construction site trailers.

ï Installation and configuration of Lotus Notes clients and servers.

ï Lotus Notes Security, providing users with

The access to Lotus Notes Databases, and creating new users.

ï Setup Lotus Notes Server replication.

ï Setup and modification of Lotus Notes

Connection records including mail and replication.

ï Hardware installs- 3com Network Cards, video cards, CD ROMS, sound cards, and memory.

JI Kislak Mortgage Service Corp, Miami Lakes, FL April 1992-September 1996

Systems Administrator (July 1995 - September 1996)

Resolve computer problems through DOS commands.

Assist the MIS Department in software installations and upgrades.

Advised and assisted The MIS Department in troubleshooting print server issues

Intermediary with the Commercial Loans software Developer

Relating to the resolution of commercial Loans Software problems.

Loan Accountant (August 1994 – July 1995)

Fixed Asset Accountant (October 1992- August 1994.


ï CompTIA A+ Certification Boca Raton. FL 1999

ï Niagara University, Niagara Fall, N.Y. 1984-1989

Major: Masters Degree in Business Administration in finance

ï State University College at Buffalo, Buffalo, N.Y. 1982-1984

Bachelor of Science Degree, Industrial Technology

ï Niagara Community College, Sanborn, N.Y. 1980-1982

Associates in Mathematics and Science

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