Reagan Leigh Heller

ac0j3e@r.postjobfree.com

Wyckoff, NJ 07481

Cell: 551-***-****

Objective: I am a motivated, ambitious and hard worker ready to start immediately at a position I can use my Management and Administrative background to make the company succeed. I am a loyal employee and want to stay with a company where I can learn and grow with them.

Work Experience:

Chrysler Jeep Dodge Ram – Sept 2014- Jan 2015 & June 1st 2015- Current

Representative and Manager of Business Development Center (Internet Department)

Communicated effectively with Internet customers and prospects whether by phone, by e-mail or in person.

Had knowledge of all dealership products and services.

Satisfied the transportation needs of Internet-generated customers.

Directed customers to product information resources, including those available on the Internet.

Assisted customers in scheduling a visit to select a vehicle and offers sales support.

Confirmed customer appointments and follows up afterwards.

Grasped the psychology of Internet customers and worked with them accordingly to draw them into the store for proper vehicle demonstration.

Checked e-mails frequently and responded to inquiries immediately. Delivered messages intended for the other departments promptly. Notified customers that their messages have been forwarded to the appropriate personnel for prompt attention.

Handled all Internet sales inquiries personally.

Worked personally with advertising agencies that did our website, email blasts and newspaper ads.

Established personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.

Kept abreast of all new products, features, accessories, etc. and their benefits to customers.

Attended product and sales training as requested by Owner.

Worked with programs such as TrueCar, CarNow, Cars.com, CarGurus, ADP, CDK CRM, had live chats on our website with customers, etc.

Professional Dealer Services – Jan 2015- May 29th 2015

Office Manager

Oversee all administrative and clerical functions within the office.

Purchase office supplies and maintain office equipment, serving as the primary contact for all vendors.

Create and send out promotional material, invitations and email blasts using Constant Contact.

Manage and maintain companies website and social media.

Create Sales Lead boards and the itinerary for salesman.

Maintain personal files of employees and customers.

Handle all FedEx, UPS and regular mail.

Obtain, organize, process and schedule out Remittance Forms and handle checks that go with it.

Set up new employees with all essential information and training that is required.

In charge of calling up clients to check in, follow up see if they need any supplies for marketing materials. Also responsible for setting them up online with the warranty company website and walking them through writing contracts and sending in Remittance Forms.

EMG Enterprises 2012-November 2014 (Company Closed)

Executive Administrator

•Managed and created company website, handled all leads and inquiries on exotic vehicles. Took photos of the vehicles we had in our inventory and uploaded to website and social media such as Facebook, Twitter, Instagram, etc.

•Handled all inventory of vehicles issued Carfax, odometer statements, and updated Inventory Sheets daily. In charge of cars being imported and exported out of dealership via local towing companies, or Central Dispatch website.

•Created FedEx and UPS labels for mailing priority and classified mail.

•Handled all incoming phone calls, took messages, and ran all errands for the company.

•At times used skills in interviewing, hiring, training and evaluating employees in office and sales department.

•Kept all billing and purchase orders maintained and organized.

•Handled all vendor relations and ordered office supplies once a week.

•Prepared travel arrangements.

•Administrative skills including, computer, typing letters, emails, copies, faxes, FedEx and UPS.

Lyneer Staffing Solutions 2012 Temp

Staffing Recruiter/ Administrative Support

•Placed employees on temporary, temp to perm, and permanent positions according to their skills, knowledge and abilities.

•Handled employee relations for individuals on assignments - resolved issues at hand.

•High Volume Sourcing (Direct source candidates using cold calling and persuasive techniques)

•Works as recruiting team to screen, test, and qualify candidates through the use of behavioral interviewing techniques and skill assessment testing.

•Completed background and reference checks for new hire paperwork.

•Created advertisements and posted on the internet. Posted positions, attended and screened applicants at local college/career fairs, searched for candidates in job board database (career builder, monster, etc) and social networking tools and websites.

•Reviewed employment forms and credentialing of documents (I9’s, Tax Forms, Diplomas, Degrees, Educational, etc); completed criminal background checks and reference checks.

•Worked on Staff Soft, Lexis Nexis, Backtrack, E-verify,etc.

•Processed payroll department by printing timesheets and mailing out paychecks to employees and provided additional administrative support as needed.

Hostess/Server/Bartender/Catering Operator 2005-2012

Blue Moon Mexican Cafe Wyckoff, NJ

Besides the responsibilities and services I provided to customers listed above, other duties included setting up, organizing, filing orders in the computer, inventory control and scheduling. Also overseeing and training new employees and working numerous catering events for charities and other organizations.

Computer Skills

Microsoft Word, Excel, Power Point, Dealer Socket, ADP, Carfax, Central Dispatch, Constant Contact, Ebiz-Autos, Staff Soft, Lexis Nexis, Backtrack, E-verify, TrueCar.com, CDK CRM, Edmunds.com, CarNow program, Cars.com, CarGurus.com, etc.

Education

2004-2008 Ramapo High School Franklin Lakes, NJ

Graduated

2008-2012 Montclair State University Montclair, NJ

Major- Spanish Translation

**Reference Page Sent Upon Request.**

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