John Richard Javier Phone: 204-***-****
*** ***** ***., **** *** Cell: 204-***-****
Winnipeg, Manitoba R2V 3R6 EmaiL:ac0j1p@r.postjobfree.com
SKILLS
Have 10 years experience in pharmaceutical selling
Handled cardio-vascular, pulmonary, gastro, anti-biotic and vitamin products
Have strong listening and interpersonal skills, motivated and driven to succeed
Excels in customer relations, time management and dedicated with a positive attitude
Organized and can handle multi-tasking job, can work in extreme conditions, innovative and with minimal supervision
Outstanding communication in English both oral and verbal
Proficient in Microsoft Office Word and Excel
Posses a class 5 driver’s license and has own car
WORK HISTORY
Hardware Associate March 24, 2017 - Present
Home Depot Winnipeg, Manitoba
Having good quality products available
Making it easy for customers to shop in the store
Providing customers the help they need
Making the shopping experience exciting and fun
Front Desk Associate February 26, 2016 - Present
Westwood Village Inn Winnipeg, Manitoba
Accommodate motel patrons by registering and assigning rooms
Programming and issuing room cards
Keeping records of occupied rooms and guest’s accounts
Making and confirming reservations
Answers calls and transferring to requested room or to different departments
Keeps and maintains service records for housekeeping, security and maintenance
Presents statements and collecting payments to departing guests
Makes reports before and after shifts
Customer Service Call Center Agent November 23, 2015 – January 13, 2016
24-7 Intouch Winnipeg, Manitoba
Receiving inbound inquiries leading to customer satisfaction
Online booking of clients’ orders
Trouble shooting of customers’ concerns
Gives appropriate response to irate and unreasonable clients
John Richard Javier Phone: 204-***-****
163 Leila Ave., Unit 322 Cell: 204-***-****
Winnipeg, Manitoba R2V 3R6 EmaiL:ac0j1p@r.postjobfree.com
Business Development Officer April 2009 – September 2015
TRAutocare Systems Inc. Pasig City, Philippines
Developed and maintained customer relations by regular visits, outbound calls and email correspondences
Identified client needs and requirements and helped them select appropriate products and services
Designed and created promotional materials for customers, including coordinating logo design, brochures, stickers and calling cards that increased yearly sales by 20% each year for 3 consecutive years
Conducted small group personnel training in customer relations and technical products that enhanced employees’ interpersonal skills and reduced complaints by 50% and resulted in 0% accidents over a 2 year period
Makes weekly activities, sales performances and incident reports
Customer Service Representative August 2008 – January 2009
Convergys Makati City, Philippines
Handled inbound customer complaints and concerns efficiently that resulted in customer satisfaction.
Provided information to the customer and placed appropriate notes in system indicating exactly what action was taken.
Service Administrator July 1999 – June 2008
Geramil System Mandaluyong, Philippines
Scheduled technical service calls for medical machine updates and repairs as required/requested by clients.
Followed up with clients after service to guarantee customer satisfaction.
Ordered parts and managed inventory to ensure continuous supply.
EDUCATIONAL BACKGROUND
Bachelor of Arts and Sciences June 1979 – March 1986
De La Salle University Manila, Philippines
John Richard Javier Phone: 204-***-****
810 Atlantic Avenue Cell: 204-***-****
Winnipeg, Manitoba R2X1L4 EmaiL:ac0j1p@r.postjobfree.com
ADDITIONAL TRAINING
Hotel Front Desk Training February 2016
WestwoodVillage Inn Winnipeg,Manitoba
Employability Skills Training November 2015
Manitoba Start Winnipeg, Manitoba
Product Equipment Training May 2011
Communication Enhancement Skills June 2010
TRAutocare Systems, Inc. Pasig City, Philippines
Fraud Early Warning August 2008
Convergy Makati City, Philippines
Medical Product Training in Anti-biotics December 1994
Warner-Lambert Phils., Inc. Manila, Philippines
Medical Product Training in Cardio, Pulmo and Gastro January1988
Boehringer Ingelheim Phils., Inc. Makati City,Philippines
REFERENCE AVAILABLE UPON REQUEST