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Customer Service Sales

Location:
Winnipeg, Manitoba, R2V 3R6, Canada
Posted:
May 30, 2017

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John Richard Javier Phone: (204) ***-****

*** ***** ***., **** *** Cell: (204) ***-****

Winnipeg, Manitoba R2V 3R6 EmaiL:ac0j1p@r.postjobfree.com

SKILLS

Have 10 years experience in pharmaceutical selling

Handled cardio-vascular, pulmonary, gastro, anti-biotic and vitamin products

Have strong listening and interpersonal skills, motivated and driven to succeed

Excels in customer relations, time management and dedicated with a positive attitude

Organized and can handle multi-tasking job, can work in extreme conditions, innovative and with minimal supervision

Outstanding communication in English both oral and verbal

Proficient in Microsoft Office Word and Excel

Posses a class 5 driver’s license and has own car

WORK HISTORY

Hardware Associate March 24, 2017 - Present

Home Depot Winnipeg, Manitoba

Having good quality products available

Making it easy for customers to shop in the store

Providing customers the help they need

Making the shopping experience exciting and fun

Front Desk Associate February 26, 2016 - Present

Westwood Village Inn Winnipeg, Manitoba

Accommodate motel patrons by registering and assigning rooms

Programming and issuing room cards

Keeping records of occupied rooms and guest’s accounts

Making and confirming reservations

Answers calls and transferring to requested room or to different departments

Keeps and maintains service records for housekeeping, security and maintenance

Presents statements and collecting payments to departing guests

Makes reports before and after shifts

Customer Service Call Center Agent November 23, 2015 – January 13, 2016

24-7 Intouch Winnipeg, Manitoba

Receiving inbound inquiries leading to customer satisfaction

Online booking of clients’ orders

Trouble shooting of customers’ concerns

Gives appropriate response to irate and unreasonable clients

John Richard Javier Phone: (204) ***-****

163 Leila Ave., Unit 322 Cell: (204) ***-****

Winnipeg, Manitoba R2V 3R6 EmaiL:ac0j1p@r.postjobfree.com

Business Development Officer April 2009 – September 2015

TRAutocare Systems Inc. Pasig City, Philippines

Developed and maintained customer relations by regular visits, outbound calls and email correspondences

Identified client needs and requirements and helped them select appropriate products and services

Designed and created promotional materials for customers, including coordinating logo design, brochures, stickers and calling cards that increased yearly sales by 20% each year for 3 consecutive years

Conducted small group personnel training in customer relations and technical products that enhanced employees’ interpersonal skills and reduced complaints by 50% and resulted in 0% accidents over a 2 year period

Makes weekly activities, sales performances and incident reports

Customer Service Representative August 2008 – January 2009

Convergys Makati City, Philippines

Handled inbound customer complaints and concerns efficiently that resulted in customer satisfaction.

Provided information to the customer and placed appropriate notes in system indicating exactly what action was taken.

Service Administrator July 1999 – June 2008

Geramil System Mandaluyong, Philippines

Scheduled technical service calls for medical machine updates and repairs as required/requested by clients.

Followed up with clients after service to guarantee customer satisfaction.

Ordered parts and managed inventory to ensure continuous supply.

EDUCATIONAL BACKGROUND

Bachelor of Arts and Sciences June 1979 – March 1986

De La Salle University Manila, Philippines

John Richard Javier Phone: (204) ***-****

810 Atlantic Avenue Cell: (204) ***-****

Winnipeg, Manitoba R2X1L4 EmaiL:ac0j1p@r.postjobfree.com

ADDITIONAL TRAINING

Hotel Front Desk Training February 2016

WestwoodVillage Inn Winnipeg,Manitoba

Employability Skills Training November 2015

Manitoba Start Winnipeg, Manitoba

Product Equipment Training May 2011

Communication Enhancement Skills June 2010

TRAutocare Systems, Inc. Pasig City, Philippines

Fraud Early Warning August 2008

Convergy Makati City, Philippines

Medical Product Training in Anti-biotics December 1994

Warner-Lambert Phils., Inc. Manila, Philippines

Medical Product Training in Cardio, Pulmo and Gastro January1988

Boehringer Ingelheim Phils., Inc. Makati City,Philippines

REFERENCE AVAILABLE UPON REQUEST



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