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Lead Business Analyst

Elk Grove Village, Illinois, 60007, United States
May 30, 2017

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Arthur Buis

**** ********* *****, ******* *******, IL 60010

Tel: 847-***-****: Email:

Professional Experience

Lead BA, Data Mapping Analyst (June 2016 –Current) ProCom Consulting @ Windstream, Greenville SC Major Accountabilities:

●Work closely with multiple internal IT application teams to define the migration plan to migrate the internal Vox CRM application into the Salesforce system.

●Collaborate with the application stakeholders to design and implement mapping documents for the Vox to SalesForce migration.

●Worked with internal stakeholders to define requirements for the CCR/CCRB reports

●Worked with external stakeholder on the creation and implementation of the CCR/CRB reporting structure..

●Lead UAT testing of the CCR & CCRB Reports

Solutions Architect / Lead BA (Nov 2015 –June 2016) ProCom Consulting @ T-Mobile, Atlanta GA Major Accountabilities:

●Work closely with multiple internal IT application stakeholders to define the migration plan to integrate these applications/systems with a newly installed OSS/BSS platform.

●Collaborate with the applications stakeholders to design and implement billing, payment, and other monetary audit reports for the applications.

●Elicit requirements from the internal and external stakeholders to document the implementation strategy and rollout plan for each IT application

●Work with stakeholders to fully document new business processes associated with the migration effort.

●Lead JAD/JAR sessions to finalize all documentation

Manager of Information Systems (Apr 2014 –Nov 2015) Access One, Inc., Chicago, IL Major Accountabilities:

●Developed a vendor selection matrix for use in selecting a new OSS/BSS system

●Completed a full migration from Salesforce into the Master-stream.

●Identified 36 Access DB applications that were being used within the company to determine how they were used and for what purposes, then managed the process of consolidating all of these Access applications into a .Net solution using a central SQL Server 2012 Database

●Worked with senior leadership to transition from an older billing systems to a new one, working closely with the vendor on the generation of conversion and ETL audit reports.

●Managed internal as well as external staff in the data migration from the current Billing system into the new Billing system.

●Worked with the vendor to perform GAP Analysis between the old and new billing systems, then with internal and external staff to resolve GAP issues with acceptable solutions for the business, as well as the billing provider.

●Documented requirements for new inventory application.

●Created price plans, new billing products, collection treatment paths, order work flows

●Lead JAD/JAR sessions for all migration activities

Senior Software Developer / Lead Business Analyst (Apr 2010 – Apr 2014)

US Cellular, Bensenville, IL

Major Accountabilities:

●Lead requirements gathering, documentation/creation and process re-engineering for a new Amdocs OSS/BSS - Enabler 8.1.

●Reviewed current processes and systems to provide ideas for improving service

●Supported OMS team in investigating issues that were causing orders to be stuck in processing as well as missing data for incomplete orders

●Supported CRM Reference table updates and managed the different build masters to ensure updates were done accurately and completely, managing up to 4 build masters at a time as well as the production master.

●Interacted with IT teams to document technical requirements for system changes to the Amdocs Billing system, including design and code reviews.

●Performed code changes in Unix, C, PRO-C, and Oracle DB.

●Configured new billing system through updates to the business parameter tables

Lead Business Systems Analyst (Jan 2010 – Apr 2010)

Management Technology Advisors, St Louis, MO @ Comcast, Philadelphia, PA

Major Accountabilities:

●Lead requirements gathering, documentation/creation and process re-engineering for an OSS/BSS system conversion to Amdocs Enabler 7.2

●Reviewed current processes and systems and provided ideas for improving service

●Interacted with IT teams to document technical requirements and system changes to accommodate the billing system conversion to Amdocs Enabler 7.2

Lead Business/Systems Analyst (Oct 2009 - Jan 2010)

Advanced Technologies Group, Kansas City, KS @ Puerto Rico Telecom, San Juan, PR

Major Accountabilities;

●Met with business users and IT to define business and system requirements for a new wire-line implementation of the Amdocs Ensemble billing system

●Reviewed proposed vendor customization solutions for potential functional gaps and incompatibilities

●Identified requirements that were to be implemented outside the vendor billing system

●Developed integration solution designs to meet the identified requirements

●Lead multiple onshore and offshore development teams to code and implement the integration solutions

ETL - Informatica Manager / Lead Business Analyst (Feb 2009 - Apr 2009)

Advanced Technologies Group, Kansas City, KS @ Puerto Rico Telecom, San Juan, PR

Major Accountabilities:

●Managed a group of Informatica resources where I designed and managed the Address Cleansing project, the Unique Customer Marketing Project, and the Conversion of the Legacy billing system to the Ensemble billing system

●Designed and implemented test cases and test plans for all three projects, worked closely with the business units to write UAT scenarios

●Designed and implemented PL SQL Scripts to generate reports from an Oracle 9i database

Technical Business Analyst / Application Architect (Feb 2005 - Feb 2009)

Alliance Telecom Solutions, Gurnee, IL @ AT&T, Hoffman Estates, IL

Major Accountabilities:

●Participated in requirements gathering sessions to determine and finalize the business requirements for new functionality or enhancements to CSM and AR applications within Amdocs’ OSS/BSS System.

●Designed the technical system/application changes to meet the business requirements, including providing time and cost estimates required to complete the changes and creating technical solution design documents.

●Conducted technical reviews of completed code changes and validated development unit test results to ensure all requirements had been met and functioning as expected

●Investigated issues found in development and production to determine the root cause and designed technical solutions to correct the issues where needed

●Designed and implemented applications, and reports using a combination of UNIX shell scripts, C, COBOL, and SQL scripts

●Supported initial installation of Amdocs OSS and Clarify CRM modules during implementation of AT&T Lightspeed project.

Sr. Software Engineer / Business Analyst (Nov 2000 - Feb 2005)

Amdocs, St Louis, MO @ Dex Media, Denver, CO

Major Accountabilities:

●Developed software for production changes in publishing extract systems, billing extract systems, book close reports, and publishing interface systems. (UNIX based software, using C++, COBOL, PRO-COBOL, SQL-Plus, and shell-scripts)

●Managed production and on-site testing support for publishing extract application, included all extract interfaces, ADMAN module, book close reports, and billing extract interfaces with legacy Dex-Media billing system

●Book Close applications worked directly with Sales Manager to assure all reports contained information in a format easily absorbed by client’s sales staff

●Billing Extract application completed thorough testing of processes to confirm that files delivered to client ensured correct billing once interfaced with legacy system

Project: CCBU Division – Sprint Project @ Sprint, Overland Park, Ks, Amdocs @ Chesterfield. Mo

Accounts Receivable Application Team

Major Accountabilities:

●Participated in complete life-cycle process used C/C++, PRO*C, COBOL, embedded SQL on UNIX platform

●Designed, developed, implemented, and supported major software changes and releases, providing client with higher business functionality

Designed test cases and performed testing for developed change requests

Wrote detailed documentation for software change requests included all business cases and detailed programming specs

Supported implementation of software releases through regular site visits

●Worked with interfaces between CSM backend application and billing/accounts receivable application

●Worked with on-site billing group, accounts receivable group, CSM group, and end users to identify exact causes of production issues and quickly resolve all problems areas

●Ensured delivery of correct results to end users

Conversion Team

Major Accountabilities:

●Completed full migration of Sprint’s legacy OSS/BSS system into the Amdocs OSS/BSS system, Ensemble

●Functioned in extensive life-cycle process used C/C++, PRO*C, embedded SQL on UNIX platform

●Designed, developed, implemented, and supported major software changes and releases

●Designed and developed ETL Scripts that provided auditing reports for the client

●Wrote detailed documentation for software change requests. Included all business cases and detailed programming specs

●Wrote wide range of detailed programming design documents., implemented many client specific enhancements using COBOL, C++, SQL, and shell scripts

Sr. Software Engineer / Business Analyst (Aug 1995 - Nov 2000)

Customer Development Corp, Peoria, IL

Major Accountabilities:

●Database Analyst (2000) Designed data enhancement tools integrated with existing databases for HFC Accounting Team. Formulated data system processes and enhancements. Verified accuracy of any implemented process. Designed, developed, implemented, and supported major software changes and releases

●Programmer/Analyst (1995-2000) Conducted extensive analysis of current reporting functions to assess needs of Beneficial Reporting & accounting teams. Developed and maintained new processes that ensured accurate and timely reporting. Designed monthly mail-tracking reports using COBOL programming and Access database. Directed weekly technical meetings to evaluate existing procedures, discuss potential improvements to documentation and verification standards/techniques, and to analyze effectiveness of newly developed processes. Recorded meeting information used in training 4 new hires for technical programming positions

Education Qualifications

University of the Cumberlands, Williamsburg, KY (Aug 1990 – May 1995)

Bachelor of Science - Computer Information Systems

Additional Skills

Information Technology - Business Analyst, ETL, Integrations, IT Consulting, IT Operations, Project Management, Application Development, Tech Management, UNIX, Shell Scripting, C/C++, COBOL, JAVA, SQL, Oracle, Access DB, SQL Server.

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