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Customer Service High School

Las Vegas, Nevada, United States
negotiable 64-75k
May 30, 2017

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Stephanie L. Chapman-Szczepanik

**** ******** ***** **** *** Vegas, NV 89139 (M) 702.***.**** Education Professional


Summary Exemplary Accomplishments –

• Turned a one-star school into a three-star school by developing Career and Technical Education academies to place students into their choice of academies including earning college credit.

• Created a paperless, online program for credit retrieval for seniors. Thirty seven out of forty two students were able to regain those credits and graduate with their class. Career Summary Clark County School District – Las Vegas, NV February 2008-August 2016 Assistant Principal – Cimarron-Memorial High School Dean of Students - Foothill High School – February 2008 to August 2012 Summer School Site Administrator – Foothill High School - Summer 2009 Provide a safe and secure learning environment for all students by facilitating teachers through discipline referrals, initiating mediation amongst peers and resolving conflicts between students while abiding by CCSD regulations. Exhibits solid understanding of school operations by assisting principal in ensuring school-wide goals are met. Ensures that instructional objectives are met by facilitating staff development in differentiated instruction and technology.

Securing a safe learning and working environment for all students and staff

Administration of Testing abiding by the legalities of the State of Nevada

Effectively communicate with parents, students and staff

Acquired and secured funding for new CTE academies through National Academy Foundation (NAF) and Project Lead the Way.

Supervision of facilities, activities, graduation including the evaluation of teachers and staff

Assist in the development and maintenance of new technological programs such as ParentLink, Infinite Campus & National Academy Foundation

Organizing, implementing, and supervising summer school 2009

Acquired community partnerships to supplement Perkins Grant including Zappos and Lowes. Clark County School District – Las Vegas, NV August 2001- February 2008 Chemistry Teacher – Rancho HS (2001-2002), Coronado HS (2002-2008) Chemistry Teacher Provided comprehensive science education for high school students. Worked closely with staff members and teachers to enhance curriculum studies and bring new ideas to students. Maintain detailed records and reports on each student’s progress and achievements. Research and compile information to ensure program improvement and accelerate student achievement. Demonstrate solid understanding of student needs and concerns, allowing for successful implementation of prescribed instructions. Participate in the full spectrum of the management process, including: associate development, program development and laboratory research.

Work closely with teachers and counselors to deliver the highest quality education available

Develop creative curriculums that enhance learning and help elevate student grades

Measure, track and communicate results of student performance with teachers and staff

Establish and maintain constructive relationships with students, parents and staff

Utilized technology on a daily basis using blended learning and STEM lessons

Organized and implemented three fundraisers seeking community involvement. Savon Drugs – Las Vegas, NV February 1995 – July 2006 Licensed Pharmacy Technician (worked two jobs to supplement teacher income)

Act as integral part of pharmacy staff, filling and checking prescriptions and ensuring customer satisfaction. Develop and maintain relationships with patients, pharmacists and physicians.

Streamline organizational processes to ensure accurate record keeping. Participate in full spectrum of management process, including associate development, product and service development, sales pursuit and customer service.

Work closely with pharmacists, physicians and staff to ensure highest quality patient care

Provide superior customer service on all accounts and provide solutions for customer needs

Responsible for maintaining detailed records and notes

Develop and maintain a motivational atmosphere in a fast-paced environment Education Clark County School District Leadership Program – Las Vegas NV Completed 16 week Leadership program December 2007 – 94.5% University of Phoenix – Las Vegas, NV

Masters in Educational Administration. 3.8 GPA - Graduated December 2006 University of Nevada – Las Vegas, NV

B.S., Secondary Education in Biochemistry 3.4 GPA Graduated May 2001 Project Management and Business Acumen

Summary Able to define, communicate and fulfill project goals and break complex issues into manageable parts. Demonstrated performance has resulted in a successful career and produced highly satisfied clients and student. Extremely adept at multi-tasking and time management.

Organized and developed an online paperless system for summer credit retrieval using Compass Learning in the summer of 2011

Developed, Created and Implemented Career and Technical Education programs including cross curricular planning

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