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Customer Service Manufacturing Engineer

Ponte Vedra Beach, Florida, 32082, United States
May 30, 2017

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**** ******* *** 346-***-**** (Mobile)

Jacksonville, FL 32210

Professional Summary

Professional minded individual seeking position with a growing stable company where my abilities and knowledge in the customer service sector can contribute to the enduring success of the company.



Glovia, Cognos, Access, Costimator, Microsoft Suite software


Data Entry

Quality Control


Material Research

Cost analyst

Career Overview

National Oilwell Varco (NOV) – Houston, TX 02/1993 to 02/2017

Warranty Specialist (02/2015 to 02/2017)

Designated ticket responsible for warranty cases, case handler.

Prepare technical reports for warranty issues with a proposed conclusion/remedy including root cause that is to be sent by the coordinator through the validation system.

Prepare technical reports for warranty issues with a proposed conclusion/remedy including root cause that is to be sent to the customer explaining the result of the warranty process, reasoning and proposed action.

Follow cases that are sent to repair centers and sub suppliers together with SCM and/or their representatives and collate reports and costs.

Writing and changing established warranties.

Contribute to the development and improvement of the warranty process. Assist with technical support to field engineering, spare part sales, service personnel and other departments in aftermarket in connection with warranty cases.

Shipping out product domestic and international while following all laws of compliance.

Create and process purchase orders, and sales quotes.

Manufacturing Engineer (05/2012 to 02/2015)

Write routers for working instructions for the shop floor.

Update all prints with the latest revisions.

Keep all routers up to date with the proper manufacturing practices.

Provide production cost improvements.

Disposition non-conforming parts with a corrective actions.

Liaison for Supply Chain Management (09/2009 to 05/2012)

Non-conformance supplier reporting and monetary loss recovery.

Prepare non-disclosure Agreements for legal.

Add new suppliers to accounting database.

Quality and Safety audits of supplier’s facilities.

Machining consultant.

Résumé continued on page 2


Résumé continuation page 2

National Oilwell Varco (NOV) – Houston, TX 02/1993 to Present

Material Assistant (10/2007 to 09/2009)

Search and Development for new suppliers.

Quoting material for cost savings.

Monthly cost recovery reporting and invoicing.

Assist buyers in all aspects.

Manufacturing process improvement.

Out on Medical Leave (01/2007 to 10/2007)

Medical leave due to illness.

Machinist (02/1993 to 01/2007)

Manual and Computer Numerical Control Mills and Lathes.

Trained new machinist.

Quality Inspections.


Fork lift


Colorado Tech University, On-line 2011

Genesee Community College, Batavia, NY 1982

Graduate 1981

Perry High School, Perry NY


Excellent References Readily Available

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