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Customer Service Engineer

Newtown, Pennsylvania, 18940, United States
May 30, 2017

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Elena Kartashov


** **** ******, *******, ** 18940, phone 224-***-****


* + years of IT experience in Software Quality Assurance, involved in testing on various levels of Quality Assurance for Client/Server, Web based, of Finance domain, HealthCare/Insurance domain and E-commerce.

5 + years of experience in Manual software testing.

2+ years of experience in Automation software testing.

Expertise in Software Development Life Cycle (SDLC) and QA Methodologies under multiple Operating Systems.

Experience in working with popular performance tools: JMeter, Load Runner.

Good understanding of QA/Dev process and experience in process implementation.

Experience in Web services, SoapUI tool, Selenium Web Driver + Python.

Expertise in PHP my Admin for Maria SQL.

Basic familiarity with XML, Python, JQuery, JavaScript, SQL,HTML.

Selenium IDE, HP Load Runner, YSlow, Cross Browser Testing, LoadRunner.

Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

Team player with excellent communication, self-motivated individual with exemplary analytical and problem-solving skills.

Bilingual Russian and English.

Familiar with Object-Oriented Programming, Python, Java Script, HTML, CSS, SQL.



QA Engineer, June 2011 – present

Customer: Financial domain, “Russian Standard Bank”, one of the largest Russian banks and the country's leading consumer lender, small businesses and large corporations with a full range of banking, investing, mortgage and other financial services.

Web application allows user to Pay Bill online, Update Contact Information and to view the Statements, Recent activity online.

Project: Client Mortgage Application

Project Role: QA Engineer

Team Size: 11 developers and 8 testers

Tasks performed:

During testing life cycle, performed different types of testing like Smoke Testing, Load Testing, Integration Testing and Automation Regression Testing with Selenium IDE.

Create test plans and test scenarios as they relate to testing project requirements to ensure the overall quality of software delivered

Bug reporting through Jira.

Manually performed, end-to end testing, UI Testing, System testing, and Functional testing, Performance testing as a LoadImpact, User Acceptance testing, Cross Browser support testing.

Manual Security Testing: Paros Proxy, Http Watch, Burp Suite

Test Scenario Creation, Test Case Creation, Test Case Execution,

Communicating the issues to the developers and retesting upon receiving new builds.

MIRANTIS INC, Moscow, Russia

Junior QA Engineer, June 2009 – December 2010

Customer: HeadHunter group ( - is an e-commerce employment website with commercial access for companies, also provide an opportunity for different University to post an educational course and open internship positions.

Project: E-commerce job board

Project Role: QA Engineer

Team Size: 16 developers and 5 testers

Tasks performed:

Test Scenario Creation, Test Case Creation, Test Case Execution, Defect/Bug Detection report and Documentation Testing, User Interface testing.

Acceptance testing, Regression testing (manual and automation with Selenium), stress testing, load and Functional/performance testing on client applications using both automated and manual testing methods.

Validate, verify, communicate and resolve software issues through careful, thoroughly documented testing.

Conducted ongoing documents and specifications review.

Performed Multi browser support testing.

Participated in customer feedback meetings and verified the system working accordingly.

MIRANTIS INC, Saratov, Russia

QA department Intern, February 2008 – June 2009

Project: RESO Insurance one of the largest insurance companies in Russia.

Web-application for company’s clients to register a new insurance policy or extend existing one.

Team Size: 8 developers and 4 testers

Tasks performed:

Identified, documented and reported bugs, errors, interoperability flaws, and other issues within proprietary software applications.

LanKey, Moscow, Russia

LanKey is a leading Russian system integrator and cloud provider. The company has been successfully operating in the market of network and system integration since 2003. Focus on Cloud services, Comprehensive solutions for building corporate information systems, software development,Creation of engineering systems and data processing centers

HR manager for IT department September 2006 - January 2008

Managed HR&OD team of 7 members responsible for:

-HR branding, Recruiting and new hire adaptation processes.

- Communication and information processes: implemented intranet portal, weekly intranet newspaper, hot news, communication policy, regular corporate seminars. Also provided consulting services to other departments.

- Corporate culture: Due to our affords i-Free became known by its rich corporate culture, that attracted potential employees with correlated values and helped keep termination rate low (9% voluntary t.r.).

-Technical Training and Development courses for the tech team: focused on providing personal development opportunities for each employee as well as for professional teams within the company and externally. Internally, we maintained intranet knowledge base, conducted regular professional mini seminars, invited experts to educate employees and prof. teams, organized educational and teambuilding events, personal development trainings.

- Compensation, benefits and incentives programs

- Non-financial motivation

-Analytics: Regularly conducted employee satisfaction survey, labor market analytics, salary analytics.



BACHELOR’S DEGREE of Computer Sciences, In the specialty «Automated information systems»

SARATOV STATE UNIVERSITY “N.G.Chernishevskogo” 2001 – 2006

Masters’S DEGREE of Psychology

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