Kendra R. Miller

**** ***** ******* ****

Knoxville, TN 37922

865-***-****

ac0iu0@r.postjobfree.com

Master of Arts in Organizational Management - Tusculum College, Greenville, TN

Bachelor of Science in Organizational Management- Tusculum College, Greenville, TN

ERIE INSURANCE, Knoxville, TN 11/2014 to Present

Liability Adjuster

• Conduct investigations to determine liability & potential subrogation

• Experienced reviewing coverage and making coverage decisions

• Negotiate & settle claims following company’s guidelines and applicable laws

• Keep accurate diaries of all claim files

• In-depth knowledge of the insurance industry, claims and the insurance legal regulatory environment

• Thorough knowledge of the legal statutes and procedure

• Experience handling commercial litigated claims

• Handles high claim volume

US ADMIN CLAIMS, Oak Ridge, TN 8/2013 to 11/2014

Sr. Commercial Liability Claims Specialist

• Handled construction defect claims, property damage claims, garage auto claims, general liability claims and general large loss claims from coverage denials to $1,000,000.00 wrongful death claims.

• Worked with investigator to uncover insurance fraud.

• Conduct investigations to determine liability & potential subrogation

• Experienced reviewing coverage and making coverage decisions

• Negotiate & settle complex claims following company’s guidelines and applicable laws

• Keep accurate diaries of all claim files

• In-depth knowledge of the insurance industry, claims and the insurance legal regulatory environment

• Thorough knowledge of the legal statutes and procedure

• Experience handling commercial litigated claims

• Attended depositions and mediations as a representative of the company

INDEPENDENT CAT ADJUSTER, 7/2011 to 8/2013

Attended Property Adjuster Training with Xactimate in Dallas, TX

• Deployed to work Hurricane Isaac in LA for 6 weeks

• Deployed to work Hurricane Sandy in NJ for 8 weeks

• Worked daily claims for multiple carriers.

MERCY HOMECARE/HOSPICE SERVICES, Knoxville, TN 7- 2007 to 7-2011

Business Development Specialist

• Responsible for generating patient referrals with an account base of primary care physicians and internists throughout 15 counties, with 4 satellite offices by calling on and selling the advantages of Mercy Homecare and Hospice.

• Plans and attends community health fairs/events, interacts with potential patients, case managers, referral sources, and other healthcare representatives.

• Plans, coordinates and implements all client/community interaction programs which includes routine, scheduled/unscheduled visits/meetings to all service area physician offices, long term care facilities, hospitals, other community and home-based providers and other referral sources, both established and potential.

• Proactively responds to the needs of the client/community and responds to complaints/concerns/issues about services.

• Develop and design collateral marketing pieces for offices and community events.

• Launched a new technologically advanced hospital grade home tele-monitoring unit that provides automated vital sign monitoring and reporting to a centralized system.

• Planned and led numerous educational in-services and seminars at physician offices to explain the functions and benefits of Home Healthcare/Hospice services.

• Developed and presented a territory sales strategy to the Director of Mercy Homecare and Hospice.

• Maintain and adhere to marketing budget, keep track of expense reports and turn them in on a timely basis.

• Have consistently exceeded quarterly budget goals which included commissions throughout tenure.

IDLEAIRE TECHNOLOGIES, Knoxville, TN 3/2006 to 7/2007

Human Resources Recruiter (Contract).

Was contracted for 1 year to hire Sales Reps, Site Managers, Site Supervisors, & Maintenance technicians throughout the country.

MEDHUNT USA, LLC. Knoxville, TN 9/2005 to 3/2006

Business Development Specialist/Physician Recruitment Manager/Owner.

Conceptualized and started this physician recruiting company that specializes in physician placements throughout the entire United States.

• Marketed business services throughout the US, by means of cold calling. Also developed collateral marketing pieces.

• Develops recruitment programs, budgets, and collateral to attract applicants and to fill specific job openings.

• Develops and maintains network of contacts to help identify and source qualified candidates.

• Initiates contact with possible qualified candidates for specific job openings.

• Reviews applications and interviews applicants to obtain work history, education, training, job skills, and salary requirements.

• Screens and refers candidates for additional interviews.

• Writes and places job advertisements in various media.

• Develops and maintains contacts with schools, alumni groups, and other public organizations to find and attract applicants.

• Utilizes Internet online recruiting sources to identify and recruit candidates.

• Provides information on company facilities and job opportunities to potential applicants.

• Arranges travel and lodging for out-of-town applicants.

• Performs reference and background checks on applicants.

• Coordinates communications with applicants.

• Negotiates contracts regarding compensation, benefits, & relocation packages.

BAPTIST HOMECARE / BAPTIST HEALTH SYSTEM, Knoxville, TN 3/2001 to 9/2005

Business Development Representative/Physician Recruitment, Baptist Homecare.

• Responsible for generating patient referrals with an account base of primary care physicians and internists throughout four counties (Anderson, Roane, Loudon, West Knoxville) by calling on and selling the advantages of Baptist Homecare.

• Launched a new technologically advanced hospital grade home tele-monitoring unit that provides automated vital sign monitoring and reporting to a centralized system.

• Planned and led numerous educational in-services and seminars at physician offices to explain the functions and benefits of new monitoring technology.

• Built and maintained long-term relationships with referring physicians.

• Developed and presented a territory sales strategy to the Director of Baptist Homecare.

• Earned highest rating possible on annual evaluations in every performance category throughout tenure. Major contributions by category:

Physician Recruitment / Sales Contributions:

• Supported the marketing efforts that promoted the benefits of working at Baptist Health System to top residents and new physicians throughout the country and resulted in the department regularly achieving its recruiting goals.

• Interacted extensively with physicians to provide information about Baptist Health System and the community, and created physician itineraries for interviews.

• Designed marketing materials used to convince physicians to refer their patients to Baptist Health System.

• Assisted with the coordination of the annual physician directory, and edited/produced the physician newsletter that was distributed to over 650 primary care and specialty physicians.

• Compiled and maintained a master list used for marketing of all family practice and internal medicine physicians throughout 17 counties surrounding Knoxville.

• Managed the physician referral tracking system of over 400 practices used to identify key physicians and direct new marketing efforts.

• Coordinated the annual sales team training meetings for 10+ employees.

Physician Seminars & Health Fair Planning Accomplishments:

• Coordinated formal physician seminars for continuing medical education on new technologies and procedures.

• Recruited and negotiated sponsorship agreements for physician seminars primarily with pharmaceutical companies and healthcare organizations.

• Played a key role in coordinating activities and setting-up booths for health fairs, local/state medical conventions, and other special events that raised community awareness and promoted Baptist Health System.

• Assisted with planning annual Heart Gala fundraiser for American Heart Association.

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