Resume

Sales and marketing manager

Location:

Amman, Amman Governorate, Jordan

Posted:

May 27, 2017

Contact this candidate

Resume:

Amer Barakat Resume Page # */*

Amer Izzeddin Suliman Barakat

P.O. Box : 921043 Amman 11192 Jordan

Mobile +962-**-******* Jordan-(Amman)Available

Mobile +964********** Iraq – Erbil - (Kurdistan)

Home +962-*-******* Jordan

E-mail: ac0in4@r.postjobfree.com

EDUCATION

The University of the Basque Country, Vitoria - North, Spain B.A. Cultural Spanish 1996-1999

The University of the Basque Country, Vitoria – North, Spain Diploma in Business Administration 1995-1996

Derar Ibn Al-Azwar School

High School Certificate – Literary Stream 1994-1995 EXPERIENCE

Delta communications-partnership with Korek telecom –Erbil, Iraq Marketing Manager for all group: KOREK, Yahclick, Samsung, Sandisk products, Crestal Hotels -uk, Chicken cottage frencise u.k Brands.. My main responsibilities are:

o Handl ing and managing al l Brands al l arround iraq, UAE & uk o Working as the Head of Marketing & Customer Care for Delta communications –Korek in Iraq, Kurdistan

o Managing the team ona dai ly basis including resolving issues and mainting high motivation levels within the team

o Managing & Handl ing day to day Al l requests of projects that included ful l fledge campaigns ATL-BTL and media adptations

o Brand Concept and Design

o Key Partnerships with international company’s

o Brand Concept & Development

o Support and managing senior Management in al l dept. as a part of the board member

o Budget Planning

o Project Planning

o Customer care training-high level

o Team Management

o Event Managment-ful l fledge campaigns

o Problem solving managment

2012-Dec 2015

Amer Barakat Resume Page # 2/5

Leo Burnett- Agency Erbil, Iraq (Headquarter Jordan) Communication Manager- General Motors Account

o Handl ing day to day requests of projects that included ful l fledge campaigns and media adptations

o Market research and reports covering the local automotive market with analysis and recommednations put forward

o Deal ing with on-going correspondence between the team in Jordan and the cl ient based in Erbi l

o Meeting with cl ient on a regular basis for updates and reviews of work in progress and managing any issues that surface

o Developed marketing and planning recommendations and plans that covered local market

o Liasing with the regional GM team in Dubai for rol l ing out and executing regional campaigns that included ATL and BTL appl ications with local ization when necessary

o Corresponding and deal ing with local third parties and supl iers for the production of jobs

o Reporting to Jordan management on a monthly basis with reports on brand performance and cl ient deal ings

o Coming up with initiatives and ideas based on local needs and insights gathered through market research and insights

o Fol lowing up on financial payments and coordinating with regional finanical manager on running costs, forecasts and profitabl ity MENACOM Group - WUNDERMAN Agency. Dubai-UAE

Key Account Manager -Country Manager Iraq-Kurdistan(Suleimanyah) Wunderman belongs to the global advertising company Young & Rubicam Brands and is part of the world’s largest communications services group, WPP o Handl ing Asiacel l Telecom National Account(ful ATL-BTL) o Interface between Wunderman and Asiacel l, managing al l Asiacel l requirements

o Monotoring the workflow and approving the qual ity of artwork before submiting to Asiacel l

o Handl ing the financial account between Asiacel l and Wunderman by submitting new invoices and fol lowing up on pending payments o Managing Wunderman artwork team remotely with the creative department based in Dubai

o Monitoring competitor activities and reporting to Asiacel l o Meet and exceed customer expectations in different and difficult cultural enviroments

o Providing feedback and reporting on field customer expectations to Wunderman

o Handl ing al l management expectations with Asiacel l Marketing Director o Interfacing directly with MD Wunderman to Asiacel l General Manager o Writing and submitting a weekly report to Wunderman upper management regarding the weekly progress status

o Handl ing complaints, resolving problems, and tracking status on dai ly basis.

o Exploring the possibi l ities of expanding business in Iraq with new potential cl ients

2011 –2012

2009 – 2011

Amer Barakat Resume Page # 3/5

Tameer Real Estate Int.(U.A.E) Amman, Jordan

Customer Care Director / Head Office Amman, Jordan o Ensuring that the employees provide excel lent customer service to both internal and external customers

o Monitoring the workflow of the departments to ensure that servi ce levels are met addressed, escalated customer issues in a responsive, timely and accurate manner to achieve maximum customer satisfaction o Understanding and implementing Tameer customer care strategy o Manage and guide Customer Care representatives

o Manage the Customer Care Departments(Cal l Center,Contract Dept.Col lection Dept. Complaints Handl ing.Marketing and Advertising Dept.) o Support Servi ce to the other departments within the organization o Ensure to met and exceed customer expectations

o Choose and appoint qual ified work force

o Provide service to achieve maximum customer satisfaction o Understanding roles and responsibi l ities

o Orintation in Customer Care Ski l ls at Tameer Holding in Dubai and Sharjah o Overview of real estate business in Dubai and Sharjah o Working on CRM system (Customer Relationship Managment) o Report Directly to the Managing Director

Jordan Telecom Group –Orange Telecom(MobileCom), Amman, Jordan

2007-2009

Key Account Manager / Direct Sales

2002-2007

o Developing and implementing sales strategies and marketing plans o Business and Marketing development and cl ient servicing through close interaction o Increase sales by developing and maintaining strong working relationships o Monitoring competitor activities

o Producing sales & marketing forecasts and providing feedback to management on a regular basis o Managing medium and large enterprises of key accounts in Jordan o Developing the sales and marketing within target territory/promoting new solutions and new products

o Analyzing and projecting potential of target territory o Delegation of work to team members with cl ear timescales and del iverables o Coaching and training team members

o Col laborative setting of future targets with other Account Managers o Assisting and supporting other sales force (indirect, own shops) in major accounts o Providing feedback and reporting on field expectations and market trends which in turn influence Mobi leCom(Orange) pol icy

o Ensuring the profitabi l ity of commercial offers presented o Preparing and reviewing work plans, in-progress and final reports Amer Barakat Resume Page # 4/5

DHL Worldwide Express, Amman, Jordan

Customer Care Team Leader / Customer Services Agent 1999-2002

o Handled key account customer

o Handled top cl ients queries and tracing fi le through Trace Escalation System DHL Worldwide Express, Amman, Jordan

Customer Care Marketing Assistant / Customer Services Agent o Developed sales promotion plans

o Generate sales leads from external resources

SKILLS & INTERESTS

o Able to work in dynamic and chal lenging environment o Wel l motivated and enthusiastic in work

o Strong leadership and management ski l ls

o Excel lent communication ski l ls(Verbal and written) o Very Good team player

o Very Good sales ski l ls

o Participated in ISO projects