Ruferia Davis

**** **** ******** ******, ** *****

404-***-****

ac0ii4@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced sales professional demonstrating adept sales & negotiations with decision makers at many levels.

Excellent communication skills in relationship building and public speaking skills for a diverse population.

20 + years’ experience within retail management, recruitment, problem solving and strategic planning.

CORE COMPETENCES

Strategic Planning Business to Business Sales Client Relationships Forecasting Client Needs Assessment Profit Management Skills Salesforce Knowledgeable Leadership Skills Client Relationship Management Coach & Develop Successful Teams

PROFESSIONAL EXPERIENCE

Fleetcor

Business Account Manager March 2016 - Present

•Cold-call prospects within assigned territory to generate net new business

•Prepares and presents proposals, quotes and recommends products based on customer needs

•Ability to build and maintain a robust pipeline.

•Make outbound follow-up calls to existing customers via telephone and e- mail to effectively manage accounts

•Overcome objections of prospective customers

•Emphasize product/service features & benefits, quote prices, discuss credit terms, & process sales applications

Requires strong relationship management, sales support, and account maintenance/management skills in order to ensure a high level of customer satisfaction and work to maximize revenue and profitability

•Recognize the customer's key challenges in their business operations and match products and solutions to the customer's area of need

•Track the sales process through weekly forecast submissions for assigned accounts.

Sprint

Business Account Manager Oct 2014- Jan 2016

•Acquiring new (CL) opportunities for business customers with 75- 2,500 employees

•Build outstanding customer relationships to close sales and ensure lifetime customer satisfaction

• Prospect business customers to increase market share

• Partner with other business channels on account issues to streamline customer service issues

•Manage a base of 400 + accounts with mobile solutions

• Oversee customer contracts to reduce customer escalated issues

•Achieve/ exceed sales goal

• Sales funnel management

• Successful sales track negotiating on closing sales

T-Mobile

Retail Store Manager May 2007- Aug 2014

•Implement procedures for management team to monitor time management to effectively achieve daily goals

•Coach associates in building relationships with customers and understanding their needs

•Recruited, hire and develop a team of effective Sales Associates

•Conduct one with one weekly coaching to evaluate performance

• Responsible for the overall productivity results in the store to deliver financial results

•Communicate constructive feedback to management as well as staff to provide a better customer experience

•Conduct performance reviews- Evaluate staff, trends & behaviors that have both positively & negatively affect business growth

•Create outreach events to generate business

•Meet or exceed sales goals for the store

•Developed traditional and social media communication

• Identify ways to manage and control store expenses

Ricoh

Account Executive- Outside Sales May 2006-April 2007

•Sell hardware and software solutions within assigned territories

•Prospecting for new business and upgrading existing customer hardware

•Build a pipeline of qualified opportunities

•Creating business proposals as well as product demonstration and presentations

Victoria Secrets

Co- Manager March 2003 - April 2006

•Develop and execute short and long –term plans to achieve goals

•Handel store level loss prevention issues

• Optimizes labor, controllable expenses, payroll budget and market hire rate

•Communicate effectively to establish performance goals and objectives

•Process new hire reporting

•Process payroll

Sprint/ Wireless Dimensions

District Manager Jan. 1998- 2003

• Partner with HR to develop a hiring strategy to hire and retain employees for positions

• Coach, train and develop sales teams to drive overall store profitability

• Process and reconcile bi-weekly regular payroll for district

•Prepare monthly headcount reporting for accounting

• Monitor and control payroll and expenses

•Establish high standards for management performance and set clear expectations for store manager function.

•Communicate and ensure compliance with all company policies and directives.

Jan’s Hallmark

Store HR Specialist March 1996- 1998

• Interview applicants about their experience, education and skills

• Analyze sales reports to identify sales behavior/ profit loss & growth

• implement merchant changes and follow up on the execute of the store brand policy

• Drive store performance through monthly training

•Communicate and ensure compliance with all company policies and directives.

EDUCATION

Bachelor of Arts and Science, English/ Journalism Degree

Valdosta State University, Valdosta, GA

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