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Sales Customer Service

Location:
Seattle, WA
Salary:
75000.00
Posted:
May 26, 2017

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Resume:

ac0ifs@r.postjobfree.com 661-***-****

Calvin L. Hoskison

Career Summary

I am an Enthusiastic and articulate professional with years of progressive experience, across a broad range of diverse retail industries. I have a proven ability to combine vision, creativity and strong business acumen with greatly developed management and leadership skills to support forward thinking business strategies. Am Proficient in strategic planning, reorganization, operations, problem solving, developing and executing corporate policies and procedures. Also am former owner of successful and innovative retail businesses.

Relevant Expertise

Leadership / Team Building

Project Management

Customer Relations

Staffing / Training

Retail Operations, Sales

Profit & Loss Management

Corporate Communications

Branding / Rebranding

Merchandising / Planograms

Honesty and Spirit

Professional Experience

General Wireless Inc. 2010 - Present

Regional Director of Operations/Sales

Seattle, WA

Recruited to reverse operational trends and challenged to increase sales and profitability while mentoring new managers and reducing turnover.

Key Contributions:

As Training Manager, hired and trained new managers. Mentored and helped them become successful. The managed district became a consistent top performer in sales and operations in the western region.

Performed weekly store visits doing operational, merchandising, and inventory audits. Developed the district with lowest shrink/loss and highest net profits in region. In charge of an average of 12 to 14 stores. A year later promoted to Regional Director of Operations in Seattle, where my team was a top performing team in the company through dedication and teamwork.

Boot Barn Inc. 2005 - 2010

General Manager

Paso Robles, CA

Started in Santa Maria and rapidly progressed through higher volume stores. Was challenged to take underperforming store in Paso Robles and make it profitable after 3 years of very high shrink and lackluster sales.

Key Contributions:

By utilizing staffing and training skills, was able to re-staff location and increase net profits by 28%, while lowering shrink and loss by 2%.

Reduced turnover while increasing morale. Efficient operations and customer service helped revitalized staff and increase sales to consistently be in the top 3 stores company-wide.

Super Value LLC 2000 - 2005

Store Director

Bakersfield, CA

Added to a successful career by learning big box retail. Lead a staff of 50 associates with 5 department managers. Held responsible for all aspects of the business, including budgeting, staffing, profit and loss, vendor relations, merchandising and marketing.

Key Contributions:

First year, beat labor budget and shrink goals to set location record for first time achieving this goal.

By second year, location became a top performer in the region by achieving top 5 in sales, lowest turnover and 52% net profit.

By third year, relocated to another location where my team received national recognition for most improved location in company.

Inner Sanctum Hobby/Tournament Software 1990 - 1999

Owner Operator

Bakersfield, CA

Pursued entrepreneurial ambitions by starting the first full service hobby shop in the area. Store sold a wide selection of hobby kits, magazines and sports memorabilia.

Key Contributions:

Became very skilled at building relationships with vendors and customers. Became very proficient at managing Profit and Loss, and budgeting by quarter. This working knowledge of how to be profitable and successful is the leading factor to future and current performance.

Knowledge of customer service, retail operations as well as building merchandising planograms helped to achieve a successful business for 9 years. Sold company to move out of the area.

Musicland 1982 - 1990

District Manager

Bakersfield, CA

Moved back home to California after school. Started working for this music company. After 6 months became manager of one of highest volume stores in the state. Within 3 years I was the assistant to DM. Hiring and training new managers and visiting stores in the district. This is where I learned my love for helping others achieve goals and greatness.

Key Contributions:

Learned progressive business techniques and how to be a leader as well as be successful. Hiring and training with follow through is success. Learned loss prevention and Profitability.

After increasing my own store to record sales over 2 million annually, started helping Area Manager with other stores in the region. Hiring, training, merchandising and profitability.

Professional Qualifications

MCSE– Microsoft Certified Systems Engineer, A+ certified 1991 to 2000, present

Education

Bachelors of Arts - Business Administration

Software Skills and other certifications

MCSE, Microsoft Word, Excel and Power point. NBAA Leadership and Management Training

Army – Honorable Discharge 1981



Contact this candidate