Susan E. Patterson

**** **** ****

Knoxville, Tennessee 37914

865-***-****

Email Address: ac0ic1@r.postjobfree.com

SKILLS Case Management Communicating: verbal and written Problem-Solving Training/Team Building/Supervision Advocacy Organizing/Coordinating/Marketing

Risk Management Computer: Microsoft Office Suite, McIntosh PROFESSIONAL Employment Specialist for ETSU Center for Community Involvement – 2016-current Manage caseload of 40-55 Families First clients, providing employment support Conduct orientation and client assessment to identify barriers to employment Maintain documentation of paper and computer files Assist clients in completing Job Search, Community Service and Job Skills training Troop Counselor for Girl Scouts of the Southern Appalachians – 2015-2016 Served as SME in Conflict Resolution and Inclusion for entire council of 46 counties in 3 states Developed and facilitated training for registered troop volunteers Performed Risk Management functions: processed all troop activities/insurance payments Travelled between three East TN Service Centers as needed for counselling/meetings/trainings Residential Program Coordinator for Independent Opportunities, Inc. – 2013-2014 Managed caseload of 20 individuals with intellectual and physical disabilities Trained and supervised direct care and house manager staff Processed biweekly staff payroll, mileage, client billing and medical documentation Created and distributed monthly reports

Case Manager for Sertoma Center – 2012-2013

Managed a caseload of 30+ individuals with intellectual and physical disabilities Created Individual Support Plans with DIDDS Independent Service Coordinators Performed intensive case management tasks directly serving individuals Conducted home visits with individuals and staff on a regular basis, to include holidays Outreach/Admissions Counselor for Job Corps – CHP, International – 2009-2011 Managed a one-person office covering Knox County and nine surrounding counties Presented federal youth training program to staff at area agencies and schools Conducted all orientations and enrollments of youth into the program Responsible for continuous follow-up and youth retention Patient Service Representative for MedAssist, Inc. – 2003-2008 Interviewed and screened hospital patients for Medicaid and Social Security disability Completed and submitted applications for benefits

Maintained continuous follow-up and computer files Referred ineligible patients to other community resources as needed MILITARY SERVICE SSgt Administrative Specialist for the Air National Guard – 1984-1994 134th Air Refueling Group at McGhee Tyson Airbase – Avionics – 4/84-8/85 567th Air Force Band at Otis Air National Guard Base, MA – 8/85-6/88 Desert Shield/Desert Storm – Active Duty tour at National Guard Bureau, Andrews AFB, Washington D.C. and the Pentagon – 10/90-3/91 134th Air Refueling Group at McGhee Tyson Airbase – HQ – 6/91-3/94 EDUCATION Bachelor of Science in Child and Family Studies – University of Tennessee – 1981