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Customer Service Manager

Location:
Nashua, NH
Posted:
May 26, 2017

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Resume:

SUSANNE STRATTON

603-***-****

ac0ibg@r.postjobfree.com

Nashua, NH

SUMMARY:

Accounting professional with Bachelor of Science degree in accounting and over 25 years of hands-on accounting skills. Able to produce financial statements, create general ledger entries, perform accounts receivable, accounts payable and payroll. Analyze and problem solve and correct general ledger and bank account reconciliation discrepancies. Proficient in maintaining customer and vendor relations. Knowledge of budget preparation, comparison and analysis. Assist with auditors, all departments, management and coworkers. Assist in improving company objectives.

Areas of Expertise

Financials - Payables - Receivables - Payroll

Budget Preparation and Comparison - Bank Reconciliations - GL Reconciliations Inventory Control – Purchases - Capital Projects Analysis EXPERIENCE

Staff Accountant Harvard Management Solutions (2011- 2017)

• Posted journal and billing entries and compared actual to budget, determined and fixed variances

• General ledger account analysis, problem solving and resolution

• Reconciled bank and credit card accounts

• Created Excel worksheets to download into system for posting to general ledger accounts and customer ledgers

• Received and posted cash, checks, auto debits and credit card payments from customers

• Handled collections, customer care, calls, and satisfaction

• Downloaded documents to customer ledgers and notated customer conversations

• Assisted CPA’s during audits

Implemented processes and procedures that decreased man hours by 80% using system reporting, Excel and email.

Discovered, analyzed and corrected over 2,000 owner ACH transactions bank file error, using prior month owner bank account comparison via Excel and submitting adjusting transactions to the bank.

Operations Manager/Inn Keeper Inns of Waterville Valley, Assoc., (2006 – 2011)

• Prepared yearly budgets

• Analyzed costs and savings

• Determined variables that changed projected to present budget

• Posted journal and billing entries and compared actual to budget, determined and fixed variances

• Performed general ledger account analysis, problem solving and resolution

• Reconciled bank and credit card accounts

• Prepared month and year end financial statements

• Posted payables, created check runs, printed and mailed checks

• Reconciled and filed room and meals taxes to state of New Hampshire

• Issued 1099 tax forms at year end

• Assisted CPA’s during audits

• Assessed interior and exterior of building for any necessary repairs and improvements

• Acquired building project and renovation proposals and hired contractors for capital projects, replacements and periodic maintenance

• Supervised entire staff, conducted staff evaluations and implemented employee policies

• Met needs of guests and time share owners regarding time share, unit sales, rentals, attractions, billings, account balances and concerns

• Designed and created signs for rules, regulations, owner manuals and check-in brochures

• Compiled and mailed letter packets to owners.

Saved projected payments of $3,000 on repairs by compiling past repair cost analysis to purchase of new furnace and industrial dryer.

Saved thousands of dollars by performing work rather than hiring outside contractor for jobs such as seal coating, striping and building of storage shed.

Saved $2,000 and potential guest injuries by installing hand rails to units with steep stairs.

Staff Accountant J. Jill Group, Inc., (1993-2001)

• Reconciled and evaluated general ledger accounts and bank reconciliations

• Recorded and allocated month end entries for various general ledger accounts including sales, refunds, allowances, fixed assets and more

• Conducted quarterly retail sales tax filing

• Conducted accounts payable and vendor relations

• Recorded inventory sales returns and refunds

• Tracked company assets and record monthly depreciation, sales or purchases EDUCATION:

Bachelor of Science in Accounting and Business Studies Honors: Suma Optimique

Southern NH University

Software: Microsoft: Office, Excel and Word, Quick Books, Caliber, Outlook, Internet Hardware: Printer, Copier, Fax



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