Sai ac0iae@r.postjobfree.com

Sr. Jira Administrator 732-***-****

Summary

* ***** ** ***** ** experience with 6+ years as a dedicated professional Jira Administrator with an excellent knowledge and background working with such programs as Jira Portfolio, Jira Service Desk, Jira Agile, Jira Capture and a large variety of other programs/plugins and 1+ years of experience as SAN Administrator.

Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.).

Manage and Configure Various Atlassian Tools like Jira, Confluence, Crowd, Stash, and Fisheye for Agile development in the organization.

Experience in Configuration Management, Build and Release Management using GIT, CVS, Subversion, IBM Rational Clear Case, Jira on UNIX and Windows environment.

Experience working with Jira management tools, Crucible and confluence pages' development. Experience in writing Jira API Tools to auto-move Service Desk tickets of one issue type to a Jiraproject of another issue type and to extract the list of Jira users with the respective Jira Groups and Project Roles.

Experience in writing Jira API Tools to auto-move Service Desk tickets of one issue type to a Jiraproject of another issue type and to extract the list of Jira users with the respective Jira Groups and Project Roles.

Experience in using DOM, SAX, DOM4J and Xml Beans parsers to process, validate, parse and extract data from XML files.

Implementing Jira, Jira Agile and Confluence best practices.

Self-motivated with excellent abilities to learn new languages and other concepts quickly.

Possessing excellent interpersonal skills and good abilities to communicate among team members.

Experience in maintaining Atlassian products like Jira, Confluence, Fisheye, Bamboo, Crowd.

Good experience working with different Operating systems like Windows, Linux and iOS.

Strong at problem solving and understanding new technical concepts quickly and produce meaningful results.

Improved the stability and performance of the Atlassian tool suites. TestRail supports integrating with all major Jira versions, including Jira Cloud, Jira Server 5.x - 7.x and any future versions.

Implementing Jira, Jira Agile and Confluence best practices. Provided multiple branching models for different Application release models.

Educational Qualifications

Bachelors in Mechanical Engineering, JNTU, INDIA.

Technical Skills

Operating Systems : MS Windows […] UNIX, Linux, MS DOS

Scripting Languages : JavaScript, XML, HTML, PERL, Shell Programming

Middleware : Apache Tomcat, J Boss, IBM Web Sphere (WAS), Web logic

Database : Oracle 12c, 10g and 9i, PL/SQL, Linux 2005 and Enterprise

Tools : MS Office Suite, Nexus, Confluence.

EMC Products : Centera Viewer 4.5, Vmax, DMX products administration

WORK EXPERIENCE

Senior JIRA Administrator July 2015 to Present

Hamilton Insurance, Princeton

Responsibilities

JIRA/Confluence/Crowd tools usage and administration.

Created and modified JIRA workflows including project workflows, field configurations, notification schemes.

Worked on JQL filters, Dashboards, Gadgets

LDAP/AD user management

Troubleshooting Apache tomcat server and error debugging

Executed test cases using ALM/ TestLink

Coordinated with Development team for Bug fixing issues using ALM/ JIRA

Prepare Excel sheet with test cases and export into ALM

Performed Data Driven Testing with UFT to test the application for different sets of data.

Performed Functional, Regression, System and UAT testing using UFT

Coordinate with Atlassian Support team at times during production migration

Upgradation, Migration and Fine tuning of Jira/Confluence instance

Integrating Jira with Stash/Crowd/Hipchat/Bitbucket Server

Responsible for maintaining all Confluence Spaces and JIRA projects, workflows, permissions, users.

Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.

Responsible for Managing user permissions for tools according to the needs of projects and teams

Performed application and system administration tasks, including data backups and scheduled jobs

Worked closely with other teams to define best practices for using lab tools across the organization and company

Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure

Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.

Test new versions of the tools and plug-ins to ensure compatibility.

Created events, email notification schemes and assigned project roles on Jira

Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr

Worked on JIRA for tracking and updating the JIRA tickets

Research and utilize industry standard methods and techniques.

Trained teammates in using JIRA/Confluence.

JIRA Administrator August 2013 – May 2015

ACI Worldwide, Omaha, NE

Responsibilities

Used JIRA for issue tracking issues.

Created custom workflows, screens and Custom fields for Jira

Setup the email handlers and notification schemes.

Worked on MYSQL database

Manually migrated Jira from 4.4 to 5.1 standalone Jira on Linux server

Enabled attachments plugin manually

Raised migration issues with Atlassian support team and followed the workaround.

Raised up gradation issues with Jira support team and followed on the workaround as per the bug fixes resolutions

Worked on day to day Build and deployments in pre prod and production environments

Troubleshooting deployment issues in complex environments.

Worked in managing VMs in Amazon using AWS and EC2.

Assisted and trained new engineers to understand the deployment process.

Provided on-call support for production issues.

Handled several projects go-live deployment/upgrade activities

Involved in Subversion to GIT migration projects.

JIRA Administrator/ Atlassian Tools Administrator Feb 2011 – June 2013

Mindtree, Bangalore, India

Responsibilities

Experience on Setup and configuration of Postgres database, user roles and permissions as a pre-requisite for the setup of Atlassian tools

Installed Atlassian Tools (JIRA, Confluence, Bamboo, Fisheye, Crucible, Stash) on Linux environments with Postgres database

Organizing, monitoring defect management process

Performed Back-end database testing using SQL / PL SQL queries

Performed Atlassian Tools (JIRA, Confluence, Bamboo) upgrade in test and production environments by backing up database, home directory and installation directory as well as add-ons

Performed smoke tests for upgrade checks

Worked on administration and user support of Atlassian Tools, add-ons and customization

Migrated issues from Robohead to Jira for a specific project

Building and Administering the Jenkins Continuous Integration servers.

Maintaining Git repos and Jenkins for builds.

Integrated Jira with other project management software tools like HPQC

Create projects on Jira and assigned Jira Agile boards

Created Custom workflows, custom screens and custom fields on Jira

Maintain JIRA backups.

Knowledge of LDAP / Active Directory authentic action.

Integrate JIRA and Confluence (for User management and Issues/Pages sharing)

Additionally, maintain and administer Confluence

Enhance JIRA application to customize as required.

Troubleshoot any JIRA issues for customer portal in Service desk, Agents, Users and PMs.

Worked on Apache servers and hosted Jira from Amazon Infrastructure.

Created events, email notification schemes and assigned project roles on Jira

Worked on confluence- Assigned user personal space and provided assistance in using Confluence

Worked on Bamboo- Build triggers and Build dependencies

Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields

EMC Storage Admin May 2009 – Jan 2011

Paradise Systems, Thane, India

Responsibilities

•Responsible for storage migration, infrastructure tasks including provisioning storage connectivity onnectivity issues, upgrades, and day-to-day issues.

•Analyzed the grabs of the servers which were to be migrated and generated Heat report with the grabs and as per EMC's standard, recommended the updates which need to done on the server (Powerpath, HBA drivers/firmware, BIOS, Symcli, Sansurfer etc.)

•Performed storage migration using open replicator and Open replicator with PPME from Clariion to VMAX and DMX to VMAX. Used hot pull to migrate date for the Wintel, UNIX and VMware servers.

•Created target tdevs using SMC and symcli and associated them to the thin pool. Created storage group, port group, initiator group and added them to masking view.

•Created and activated zones for open replicator. Created open replicator storage group and added source devices and VMAX FA ports.

•With Symsan command forced the VMAX FA ports login to source array and checked the access

•to the source devices.

•Manually register VMAX FA ports as hosts on CX With Symrcopy created/activated/set ceiling/terminated the session

•Performed storage allocation from NetApp filers using GUI/cli

•Allocated storage to windows, UNIX and VMware servers.

•Worked with clone/snap mirror for backup and data repurposing.

•Performed storage allocation on VNX5500 storage array.

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