Connie Roberts

Grantville, GA ***** 678-***-**** ac0i1p@r.postjobfree.com

Human Resources and Administration Professional

Seasoned, dedicated Administration and HR professional with long-standing and diverse experience throughout multiple industries and capacities, including working both as an individual contributor and with leading cross functional teams. Deadline driven with outstanding organizational and multi-tasking skills. Fast learner with strong ability to work independently. HUMAN RESOURCE MANAGEMENT TALENT ACQUISITION ADMINISTRATION State & Federal Employment Laws

Unemployment Compensation

Performance Management

Alternative Dispute Resolution

Salary & Hourly Level Sourcing

Interviewing & Selection

Applicant Tracking

Per-Hire Cost Analysis

Payroll Processing

Accounts Payable / Receivable

Confidential Document Handling

Benefits Administration

TRAINING & DEVELOPMENT EMPLOYEE RETENTION COMMUNICATIONS Orientation & On-Boarding

Training Facilitation

Retention Strategy Analysis

Compensation Research

Presentation Development

Customer Relations

Proficient in Microsoft Office

Human Resource Manager (4 years)

Holiday Inn – Fayetteville, NC

Designed and implemented a number of HR programs within the organization to train employees, increase moral, and increase productivity.

Oversaw staffing initiatives and performance management plans to increase retention rates and to ensure best practices.

Managed benefit enrollment and worker’s compensation programs.

Verified leaves of absence and vacation time for all departments.

Developed long-term facility strategies to save costs and ensure an efficient, sustainable use of resources.

Developed work standards for several business operations.

Built relationships with third party recruitment agencies.

Facilitated weekly staff meetings with hourly employees and department management. Core Professional Strengths

Relevant Experience

Quantifiable Results

Analyzed operational & financial metrics to justify increasing staff headcount by 30%.

Reduced unemployment compensation by nearly 90% through management training programs.

Decreased the cost of benefits by nearly 10%, saving the company approx. $10,000 bi-annually. Senior Warranty Administrator (7 years)

Camping World – Hope Mills, NC

Led cross-functional teams to develop and implement processes and procedures to improve operational efficiency.

Monitored warranty work orders to ensure reimbursement for the highest percentage of costs.

Liaison between senior management, customers, and vendors to ensure proper lines of communication critical in addressing issues requiring immediate attention.

Created and implemented work instructions to increase documentation accuracy. Housing Assistant Manager (1 year)

Center for Economic Enhancement & Development (non-profit) – Fayetteville, NC

Accepted payments and prepared bank deposits for assisted living applicants.

Organized and conducted orientation classes for potential participants.

Prepared and submitted legal documentation for court proceedings.

Maintained all housing clients’ files according to HIPPA regulations. IRA Account Specialist (3 years)

BB&T (Financial Institution) – Lumberton, NC

Processed requests to assure that the correct beneficiary information is transferred and listed for the estate.

Open and closed IRA accounts and transferred funds to other financial institutions.

Answered calls and questions regarding changes in an estate (such as death claims) and beneficiary information for clients.

Bank Teller / Loan Account Manager (16 years)

State Bank – Fayetteville, NC

Oversaw client loan accounts to ensure compliance with federal and state laws.

Prepared presentations to be reviewed by executive level management.

Performed routine bank transactions including deposits and withdrawals of cash and negotiable instruments from savings and checking accounts.

Quantifiable Results

Increased warranty claim revenue by approx. $48,000 annually, as compared to previous years.

Improved documentation processing by 300% due to streamlining input procedures. Quantifiable Results

Organized and facilitated programs to help 2 homes to be built for low income, disabled veterans.

Assisted over 100 homeless families by finding temporary housing.

Connected 5 underprivileged children to resources needed to ensure transportation to school. Quantifiable Results

Accurately transferred IRA accounts totaling over $50,000,000 annually. Quantifiable Results

Facilitated training seminars and mentored over 50 other individuals within several departments.

Served instrumentally in the company’s approx. 35% increase in revenue through client account management.

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