ABHINAV KUMAR PATEL

Phone No. +91-982******* ~ E-Mail: ac0i0v@r.postjobfree.com / ac0i0v@r.postjobfree.com Aiming for opportunities as Project Manager / Delivery Manager - SAP with leading organization Location preference: Ahmedabad, any where in Gujarat PROFESSIONAL SUMMARY

A techno-commercial professional with 20 years of experience including over 17 years as SME- SAP Basis Systems Management, Implementation, Support and Operations Management in medium to large industries like energy, manufacturing, automobile with global presence.

Currently working with SAP Labs India Pvt. Ltd. as Project Manager/TQM; have handled & managed full SAP implementation cycle and business analysis.

Strong Basis expertise on multiple SAP Product and Database Solutions and 6+ End to End SAP Product Implementation experience, 6+ SAP Product Upgrade and Migration Experience and nearly 20+ customer engagement support experience in India and abroad

Hands on expertise in nearly all areas of Basis, Security, Infrastructure, Network, Datacenter Operations and Database Administration.

Possess strong:

o Understanding of functional and technical aspects for the SAP Projects. o SAP Basis, Product Installation and System Management Skills. o Understanding of SAP Activate and ASAP Implementation methodology.

Exceptionally well organized with a track record that demonstrates self motivation, excellent leadership, creativity

& initiative to achieve personal & corporate goals. Consistently promoted to positions of increasing responsibilities. BUSINESS SKILLS

Managerial

Sound Judgment & Decision Making Skills Persuasive Communicator, Good Presentation skills Excellent Analytical and Troubleshooting Skills Strong Customer Handling and Consulting Skills Functional

Project Management & Delivery ERP Implementation & Support Finalization of Specifications System Analysis & Resource Planning SLA’s & other Compliances Team Building & Management Information Systems Audit & Advisory Technical Quality Management Performance Tuning IT Infrastructure Management Facility Vendor Management Reports & Documentation Technical

Software/Products SAP R/3 40B, 4.6C, 5.0 and 6.0, ECC 6 EHP4 SAP BW 2.0B, 3.0, 3.5 & 7.0

S/4HANA, HANA DB

NetWeaver Java 7.0, 7.0 EHP1

SAP NetWeaver EP 6.0 & 7.0 & XI 2.0. 3.0, PI 7.1

SAP CRM 4.0, 5.0 and SAP SRM 3.0, 4.0

SAP Solution Manager 3.0, 4.0, 7.0 EHP1

Redwood Job Scheduling Tool

Network LAN, WAN, network sizing, Load balancer, VPN, SWITCHES, Large Office Network Design Hardware HP/ Compaq, SUN Spark/Fire machines, SAP Hardware Sizing and Infrastructure Component Estimation

Operating System Windows 2000, Windows 2003, UNIX – SUN Solaris, AIX, HP UNIX Database Oracle, Sybase ASE, HANA and MS SQL

Other Tools MS Office, MS Projects, MS Visio, MS Exchange Server ACADEMIC CREDENTIALS

Bachelor of Engineering (Electronics & Telecommunication) from University of Pune, Later North Maharashtra University, India in 1995; Secured 63.2% First Class CERTIFICATION

SAP Service Consultant 2003 - software component 4.6C

SAP Service Consultant ‘candidatus' certification 2000

Certified Network Administrator CNA

Harvard Leadership Essentials - Certification course

Harvard Management Essentials - Certification course WORK EXPERIENCE

SAP Labs India Pvt. Ltd. Project Manager/TQM Since May’11 Industry Type: Exposure working on Utilities, Engineering, Manufacturing diversified Executed 3 Projects

Responsibilities

Responsible for:

o Safeguarding customer projects and SAP installations. o Providing 24/7 production support meeting SLA requirements. o Developing and maintaining relationships with customer’s business and IT.

Providing strategic consulting for customer IT and solution strategies as well as for solution operation at project management level, e.g.

o Safeguarding smooth implementation and operations of SAP Solutions o SAP Hardware Sizing, Evaluation of SAP Software and Upgradation Requirement o Define upgrade paths and release strategy.

o Designing upgrade strategy and / or implementation of changes. o Implementing SAP solution manager for alerting, CCMS and 24/7 system monitoring o 24/7 Monitoring SAP Production Systems with DR systems, scheduling DR testing o Sound understanding of landscape setup for SOH, S/4HANA Installation o IT SAP Engineering Service Advisory and Scheduling periodic system health check review and maintenance of SAP system,

o Performance tuning and optimization of SAP Application and database o Expertize on multiple SAP Solution Implementation, Installation, Upgrade o Manage legal changes and localization.

o Plan and Schedule SAP Notes Implementation, Kernel Upgrade, Support Pack Upgrade, Release and EHP upgrade, Periodic Quality and Sandbox System Refresh for various testing requirements o Reducing and avoiding incidents and messages to OSS. o Optimize Availability Management, monitoring and performance improvements. o Develop customer specific service plans in alignment with account strategy. o Position and trigger Service deliverables and track of action plans. o Plan, Install and Implement Solution Manager for landscape management, Earlywatch alert, guided service delivery, monitoring, alerting, ITSM and Charm, software life cycle management and for maintenance optimizer

o SAP Installation on Unix, HANA Database, S/4 HANA Installation and Basic System Setup o Define SAP system standard operating procedure and form, groom teams to execute SOP to adhere with SLA requirements agreed with Business Stake holders o Continuously explore ways to add value for customer, provide additional SAP solutions and services, and create new business opportunities for SAP.

Other Responsibilities

Defining and executing a risk mitigation plan by identifying risks regarding maintenance, implementations, operations, system landscape changes, development requests and upgrades.

Performing system technical/functional bottleneck analysis and provide recommendations to optimize business processes, system automation, system landscape and protection of investment.

Responsible for:

o Resolving critical customer issues by working with global support colleagues and/or development o Determining top issues and providing escalation support by managing and driving critical issues to resolution.

Focused on top customers aiming at risk management, optimizing business solution and reduction of upgrade and operation costs (TCO).

Maintaining a trusted advisor relationship with the customer. Deloitte Consulting India Executive Manager – SAP May ‘05-May’11 Highlights

Significant contribution in:

o Ramping up technology infrastructure and SAP Basis Practice, build a team of 15 consultants and placed them on projects.

o Setting up of in-house knowledge factory for grooming new hires, fresher’s.

Successfully delivered as core Implementation team member at few large customers like Sysco Foods, Amerigas, Sage Software, DHL Worldwide, and Subros India.

Effectively MANAGED Basis Practice for 5+ years for competency building, recruitment, resourcing, staffing, training needs, mentoring, coaching of Basis and NetWeaver consultants Project 6

Client A largest food and beverages company in US

Year Apr’10 – May’11

Role SAP/Basis Infrastructure Manager, Performance Test Lead Scope Implementation of SAP ECC, BW, CRM, SRM, SCM, Enterprise Portal and Process Integration with AIX and DB2 platform

Responsibilities

Led the efforts of Basis, Performance Test and managed a team of 12 consultants (mix of Basis, SAP Job Scheduling Administrators).

Defined the IT infrastructure requirement for mission critical business application system as per the business requirement, designing high availability and disaster recovery strategy

Responsible for:

o Designing high availability strategy for the implementation across all business application systems that includes SAP, non-SAP, databases, firewalls and network load balancers o Designing disaster recovery strategy for the mission critical business applications such as SAP, and non-SAP applications that provides geographic failover over the remote site, design includes EMC/STAR configuration with real-time replication to the remote storage o Defining processes and procedures for the planning, as well as for the high availability and disaster recovery testing for the enterprise wide mission critical business applications, ensure scalability and redundancy, spares of critical components

o Sizing the hardware and network bandwidth requirement

Other activities includes planning and managing the complete Basis tasks during installation and post-installation activities

Managed the complete SAP Landscape, transports, batch job scheduling, performance tuning, backup/recovery, and prepared the budgeting and strategies for recovery and disaster recovery site...

Managed the complete support activities during the implementation and day-to-day operations

Helped customers in formulating Project policies and procedures catering to overall IT Policies, managing SLA and expectation with hosting service providers

Implemented corrective steps to ensure performance and stability of SAP systems to keep application running smoothly over time.

Managed project expectations from Network, bandwidth sizing, PC/desktop/laptop readiness for the SAP access, printer setup for SAP usage, ensuring appropriate anti-virus have been installed in the overall application and client environment installation and overall system

Undertook system management and monitoring performance using SMD, wily Introscope, EarlyWatch report from solution manager for all SAP environments and third party systems for the complete organization Project 5

Client A Propane gas Distribution Company

Year Jan’09-Mar’10

Role Basis Operations Lead, Performance Test Lead

Scope The scope of the project is to implement SAP ECC 6.0 with IS-OIL and OGSD Solution, NetWeaver PI 7.1, BW 7.0, SAP Solution Manager and ecommerce and Biller Direct for Customer Self Services. Responsibilities

Managed the Basis and Infrastructure team for the implementation project & led the sizing, SAP & Infrastructure operations, implementation support, budgeting, capacity planning, cutover plans & performance test.

Developed and strategized the Basis strategies on landscape, transport and security.

Managed the efforts for software change management and planning the maintenance cycles through the implementation SDLC Process, working with various teams on infrastructure planning, support requirements and establishing processes for the smooth transition of newly available application to various resources

Managed team activities from Project Preparation through Post-Production stabilization in the areas of SAP Basis and Infrastructure.

Handled the complete SAP Landscape, transports, batch job scheduling, performance tuning, backup/recovery, and preparing the budgeting and strategies for recovery and disaster recovery site.

Functioned as SAP Technology and Infrastructure advisor to the project team and provided strategic guidance and leadership to the team

Project 4

Client A leading supplier of business management software and services to 5.4 million customers worldwide, from small start-ups to larger organizations, make it easier for companies to manage their business processes.

Year May’06-Mar’08

Role SAP Infrastructure, Security and Basis Operations Lead Scope The scope of the project is to implement customer and partner portal by SAP solutions like CRM 5.0 ISA/ICSS, Enterprise Portal 7.0, IPC & Vertex, and ECC 6.0 & BI 7.0. Responsibilities

Led the SAP infrastructure team in USA. Plan, build and co-ordinate SAP Infrastructure activities

Lead the efforts for SAP Basis infrastructure management and security administration managing a team of 10 consultants.

Plan, scope, project management and monitoring the deliverables as per the expectations from the PMO

Developed and strategized the Basis strategies on landscape, transport and security authorization and user administration.

Worked with client vendors on datacenter tools and techniques, processes and operations management and for day-to-day system management.

Work with the client vendors for hosting requirements and help provide service level agreement for various services during the scope of vendor engagement.

Handled escalation and addressed the risk items to the overall project. Project 3

Client The world's largest technology and IT consumer company having its global operations in Technology Development, consulting and system integration.

Year Sep’05-Apr’06

Role Basis Lead

Scope The scope of the project is to establish offshore support for maintenance of CRM Applications, and support implementation roll-outs on SAP ERP 2004 and CRM 4.0 for User Administration, Transport Management, Background Jobs Monitoring and Scheduling, Performance Monitoring and Tuning, Monitoring qRFC and tRFC data transfer, BDOC Monitoring and Processing, Escalating the functional errors, report the application problems to SAP.

Project 2

Client This Company is the world’s largest turkey processing plant with a processing capacity of more than 550 million pounds of turkey annually.

Year Jul’05-Dec’05

Role Basis Lead

Scope Establish, manage & monitor Support Services for an Implementation project on SAP ERP, BW & EP Project 1

Client The company is the world’s largest pork processor and hog producer; supplier of top-quality, value- added fresh pork, ready-pork, and processed meat to the foodservice. Year Jun’05-Sep’05

Role Basis Lead

Scope Provided Technical Support and Basis Operations Hewlett Packard –Global Delivery India Center, Bangalore Sr. Consultant–SAP Apr’04-May’05 Highlights

Actively involved in Setting up of infrastructure and SAP installation of new product demonstration such as ECC, BW, CRM, APO, PI, EP

Project

Client A global market leader of the international express and logistics industry having world's premier global delivery network having seamless shipping network in 220 countries. Industry Type IT Software Services, Consulting and System Integration Firm Year Jun’04-May’05

Role SAP Infrastructure and Basis Operations Lead

Scope The Project called – GET, Global E-Procurement Tool using SAP SRM with multi language implementation, Backend as SAP R3E Unicode and BI3.5 as Analytical tool, XI 2.0 as Middleware and ITS as Web front-end.

Responsibilities

Led the SAP infrastructure team working from Europe.

Led a team of 5 technology consultants to manage 25 SAP instances on HP servers.

Managed implementation support for Europe for Global E-Procurement, R/3, XI and BW Project.

Provided Full on time and on-call Level 3 support for implementations Project Team during Europe day.

Plan, coordinate and execute SAP technical requirements, plan the meeting with functional and development teams for issues handling and escalations.

Architect R/3, BW, EBP and XI production landscape architecture, activate integrated ITS on WAS 6.40.

Responsible for:

o Designing, configuring and administering SAP system landscapes, Installation and configuration of NetWeaver components XI 3.0 and BI 3.5.

o Integrating business systems with XI 3.0, Manage user administration and troubleshooting with project team members.

o Defining technical policies and procedures for transport workflow and authorization management. o System management and administration of entire technical environment having nearly 30+ servers running SAP components.

Undertook installation and administration of BW and R/3 Enterprise system and prepared landscape with transport management system.

Provided Basis technical Support for XI SLD and Transport, performance and implementation.

Installed languages packages, support packages, add-ons and SAP kernel upgrades. SAP India, Bangalore Sr. Consultant Apr’02-Apr’04

Responsibilities

The scope was to deliver services and support customers for Primary message handling, GL support services, upgrade support services, conduct technical integration and remote performance checks, EarlyWatch sessions, Functional upgrade support services, sizing estimation services, migration checks and system management services. Installation, system copy and upgrade support.

Provided remote and onsite consulting during implementation and upgrade projects being an “Upgrade Coach” for APAC region.

Worked with multiple customers in APAC region in landscape design, helping them in decision making s on sizing, infrastructure planning, landscape design, planning and execution of pre Go-Live checks and support framework for the implementation and post-implementation of their SAP landscape. Other Responsibilities

Primary level message solving to Basis problems, handle technical performance problems; provided onsite mission critical support during customer project milestones like implementation, upgrade or issue based onsite Basis Support.

Performed complete health check of system, Performance tuning and provide complete solution to each of bottlenecks observed.

Responsible for:

o Performance monitoring and Tuning, Configuring TMS and the landscape, OS Disk I/O tuning and workload balancing.

o Installation and configuration of R/3 and Application Instances, Installation Support of Solution Manager, Web AS.

o Supporting landscape planning and design, sizing the landscape, installation planning and post- installation configuration, SPAM/Support Packs, Upgrade SAP Kernel. o Memory Management, Basic performance related settings and performance tuning in BW; BW statistics and Transport Management and Authorization for reporting and hierarchies. o SAP APO Installation and configuration, implementing R/3 Plug-ins for integration to R/3; APO Performance monitoring and Live Cache monitoring.

Satyam Computer Services Limited, Chennai Systems Analyst Apr’01-May’02 Highlights

Successfully delivered as core SAP Basis implementation team lead at Subros India Project

Client A largest and integrated manufacturing unit in India for Auto Air Conditioning operation having three plants in India.

Scope The project scope was the implementation of SAP R/3 4.6C with MM, PP, SD, FI/CO, PM modules. Role SAP Basis Infrastructure Consultant; Basis consultant onsite to plan the infrastructure, landscape design and installation, OSS connectivity, post-installation configuration, client copy and user master maintenance, authorization profile maintenance, printer configuration, backups and recovery tests and train client's Basis team on Basis support.

Duration 04/2001 to 04/2002

Responsibilities

Primary level message solving to Basis problems, handle technical performance problems.

Handled Installation of IDES and conducting SAP training for project team.

Prepared and planned file system layout for R/3 development and production installation.

Created users and Authorizations, profiles and roles maintenance, PFCG.

Successful testing and hand-over of the system to the Module Leaders for testing and release of the entire system to the end-users.

Helped client to plan and install complete SAP Landscape and setup environments for transports, batch job scheduling, performance tuning, backup/recovery, and preparing the budgeting and strategies for recovery and disaster recovery site...

Helped in formulating Project policies and procedures catering to overall IT Policies, managing SLA and expectation with hosting service providers

Goodlass Nerolac Paints Ltd., Mumbai IT Executive / SAP Basis Consultant Apr’97-Apr’01

(Kansai Nerolac)

Project In-house Implementation Project

Scope Implement SAP R/3 4.0 with PP, MM, SD, FI/CO, PM and QA modules. Role Basis Consultant; to plan, installation and configuration of SAP R/3 4.0B on sun Solaris, oracle database administration, user master creation and authorization management, client copy and client maintenance, transport management and change transports across landscape, daily backups and OSS message monitoring, escalations to issues reported from SAP Project team. Responsibilities

Overall management of IT infrastructure, LAN, WAN, VSAT lines & datacenter operations & systems management.

Estimation to finalization of scope of work, SLA and facility management services with various vendors.

Worked with:

o Purchase department to shortlist the vendors for various hardware related purchases, sizing and requirement planning for final procurement.

o IT executives for factory and regional office datacenter and network requirements and LAN setup, local IT requirements.

Responsible for:

o Installation and Configuration of SAP R/3 40B on SUN Solaris/Oracle database on SUN Fire/Spark Machines.

o Landscape transport design and client configuration for DEV, QA and PROD systems. o Security and User Profile Authorization Maintenance and support to developers and functional team members.

o Development support and tracking all the development and functional change requests, importing to target systems, track changes across the landscape

Rendered Post-installation and implementation support. Plant, depot and regional office implementation support.

Undertook Printer administration, Database Administration, workload analysis and overall system management to ensure 100% system uptime.

Monitored work process, resource utilization, database growth and consistency check; Perform periodic system management using periodic SAP system jobs.

Successful testing and hand-over of the system to the Module Leaders for testing and release system to the end- users.

Managing overall datacenter activities involving periodic maintenance scheduling for SUN Fire servers, LTO library and storage sub systems

PERSONAL DETAILS

Date of Birth 14th January 1973

Current Address Ahmedabad – 380058 Gujarat

Permanent address Lunawada-389230, Panchmahals, Gujarat

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