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Customer Service Project Manager

Location:
Queens Village, NY, 11429
Posted:
May 25, 2017

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Resume:

Derrell Holley

***-** ******* ******

Queens Village, NY 11429

Mobile 917-***-****, Email Address: ac0hwy@r.postjobfree.com

Q U A L I F I C A T I O N S

Intermediate Level in Word, Excel, PowerPoint, Outlook, Internet and social media for 6 years

Knowledge of Sage Software

Knowledge of WebX and STCInteractive

Experienced in a professional atmosphere

Known for being hardworking, motivated, personable and working well with others

Excellent customer satisfaction, interpersonal relationships and organizational skills

Knowledge of processors, computer hardware and software, including applications and programming

Knowledge of electrical device machines and tools for use of repairs

Knowledge of principles and some methods for curriculum

Knowledge of building regulations

Ability to manage sensitive and confidential information

Ability to demonstrate initiative to daily tasks

Experience in multitasking while managing deadlines

Valid NYS Driver’s License

E D U C A T I O N

Technical College Institute (TCI)

Major: Electronic Engineering, AS

September 2013 – in progress

Prospect High School

Major: Business and Accounting

June 2006 – Diploma

W O R K H I S T O R Y

Leader Electric New York, NY

Administrator 10/16 to current

Initial interface person of the office providing excellent customer service

Troubleshoot and resolve complex issues; violation tickets

Generate invoices for client based on services rendered in coordination with the project manager

Coordinate with suppliers and vendors to ensure our construction teams have the materials needed for job

Prepare written estimate proposals for clients based on labor, materials, equipment and other expenses

Send out certificates of insurance

Traveling offsite to notarize checks and invoices

Communicate and follow up with clients about specific projects and delivery dates of service team

Serve as liaison to assistant project manager when out of the office

Conduct customer satisfaction assessments electronically by phone

Assist and support project team members in completing assignments

Use computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.

Implement certain procedures towards budget planning to reduce risks and revenue losses

Took inventory of office supplies

Securities Training Corporation (STC) New York, NY

Receptionist/Admin 04/07 to 08/16

Managed the front desk between the hours of 8 am to 5 pm

Initial interface person of the office providing excellent customer service

Responsible for four instructors

Involved in setting up the computer laptops and projectors for the financial training classes

Provided roster sheets daily for the instructors to gather the students attendance

Checked in all students upon arrival

Traveled to the bank to make company deposits

Coordinate conference room bookings and setup arrangements for all executives and instructors

Setup enrollment forms for new students

Assist accounts manager with accrual worksheets and invoices

Perform data entry for continuing education students

Kept track of all private and confidential ingoing/outgoing of course materials for students

Supported the mailroom in handling courier packages

Imaginative Creations by Shanelle New York, NY

Events Assistant 04/12 to 07/14

Assist with the day of coordination of an event

Involved in the setup, coordinating and breakdown of events

Coordinate and setup delivery orders at catering halls

Provided friendly and exceptional customer service

Greet guests upon arrival and distribute programs

Administered logistics to management and our clients

Gathered and packed up all client personal items at the end of services

New York Institute of Finance (NYIF) New York, NY

Receptionist 04/08 to 09/12

Managed the front desk between the hours of 8 am to 6:30 pm at a shared space

Initial interface person of the office providing excellent customer service

Responsible for providing lunch vouchers for the students

Collected all course completion sheets

Setup enrollment forms for new students

Involved in setting up the computer laptops and projectors for the financial training classes

Checked in and documented the attendance of all students upon arrival

Managed all inventory (course materials/attendance sheets/course of completion/evaluation sheets, etc.)

Traveled to their offsite location to setup classrooms and course materials

V O L U N T E E R E X P E R I E N C E

Winners Church Laurelton, NY

Usher 09/12 to Present

Greet guests upon arrival to the church services

Organizing, cleaning and setting up the main room in the church’s sanctuary

Gathering up inventory of missing items

Replenishing the pastor’s area with water and boxed tissues

Escort guests to their seats before and during service

Assist people with special needs (parents with strollers, car seats, walkers, etc)

Available to answer all visitor questions

Responsible for distributing and collecting the offering envelopes

Provide emergency on call services

Shutdown all audio equipment, turning off all power upon locking up the church

Community Outreach

Winners Church October 2012

Involved in providing assistance to Hurricane Sandy Storm survivors

Distributing food, clothing and toiletries

Brown Memorial Baptist Church May 2012

Distributing of food to the homeless for an event

Involved in clean up and breakdown



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