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Customer Service Sales

Location:
Fairfax, VA
Posted:
May 25, 2017

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Resume:

Meenu Rajput Uppal 571-***-****

ac0hsw@r.postjobfree.com 12241, Pender Creek Circle, Apt. H., Fairfax, VA 22033

Profile Summary

Completed Master Certification in Human Resources and Project Management from Villanova University in year 2016

Worked as a Membership Specialist with Navy Federal Credit Union as a contractor

Over 5 years of experience in Data Management, Date Entry and Administrative capacities

Experience in the Finance, Health and Entertainment sectors

Preparing to be SHRM certified

Worked in both customer facing, as well as internal help desk departments

Valuable experience in interacting and dealing with a wide variety of people and successfully resolving their problems in the most efficient manner

Prior experience as a Verification Administrator with GE Capital UK

Worked as a Referral Coordinator at NHS UK.

Worked as a Loan Administrator at Premium Credit Limited

Worked as a Sales Ledger Administrator at Denny’s Uniforms

Worked as a Product Trainer with Wipro BPO India

Excellent analytical and communication skills

Excellent numerical skills with the ability to manage, understand and utilize large volumes of data and Data Entry

Devoted to work and can work under pressure

Work Experience

Navy Federal Credit Union Membership Specialist July 2016 to March 2017

NFCU is the first and largest natural member credit union in the United States providing financial services to people working with the DoD and their families.

Essential Job Responsibilities:

Processing applications for new accounts through various channels including post, online applications, bank branches, telephone, or through the contact centre.

Verifying membership eligibility for new applicants which includes making sure that no fraudulent or incomplete application goes through the application process.

Applying Incentives to the account during promotional periods.

Opening new accounts manually in case they don’t get processed automatically for any reason.

Making sure to complete the daily target of processing 200 accounts every day to ensure compliance with the service level agreement.

Helping other team members with other tasks.

GE Capital UK Ledger Verification Administrator March 2015 to July 2015

GE Capital UK, Commercial & Corporate Structured Finance is the largest independent provider of Asset-based Lending finance solutions in the UK.

I worked with the Operations Department and my responsibilities included the undertaking of Third Party Debt Verifications as part of the suite of collateral risk analysis performed by GE Capital UK.

Essential Responsibilities

Undertaking and completing Third Part Sales Ledger Debt Verifications

Contacting clients and their debtors directly via phone to confirm and validate outstanding debt within prescribed timescales and quality standards

Liaising with other internal GE departments including Account Management, Risk and Sales

Ensuring all issues get flagged and all analysis gets shared amongst all stakeholders and departments

Maintaining a high level of client service and operational efficiency, whilst ensuring compliant with all GE policies and procedures

NHS Clinical Commissioning Group Referrals Coordinator February 2014 to February 2015

The NHS Funded Healthcare team provides clinical assessments and reassessment services to nursing homes, residential homes and clients in their own homes to provide the best levels of healthcare to individuals that need it most.

I worked with the NHS CHC team as a referrals administrator with four colleagues under me.

Essential Responsibilities

Being the initial point of contact for clients, their families, carers, general public, acute & community providers, social care and other external agencies with regards to referrals and on-going communication in a sensitive manner

Supporting the administration of the referral process ensuring that appropriate documentation has been provided and quality of documentation has been reviewed for accuracy

Explaining to clients, families, carers, healthcare and social care professionals the purpose and process of assessment

Dealing with Locality teams and key workers regarding their queries by email and phone as well as obtaining key information in order to book any further assessments

Ensuring that Fast Track Referral processes are prioritized and managed in a timely manner, working with clinical colleagues and placement administrators to meet key performance targets

Dealing with highly emotive, sensitive, complex and highly confidential issues

Conducting interviews and screening candidates

Providing training to new starters within the team on the Referrals procedure and other tasks

Premium Credit Limited Credit Controller/ Loan Administrator November 2010 to Feb 2014

Premium Credit Ltd. is a finance company financing various types of Insurance and Leisure membership.

I worked in Premium Credit Ltd. as a Credit Controller/ Loan Administrator in their Commercial Division

Essential Responsibilities

Responsible for collecting unpaid money from individuals or corporations who have failed to process payments on time while also looking after the financial side of the company ensuring that accounts were kept fully up to date and accurate.

Processing Credit Agreements, Mid-term adjustments and Deposits

Processing Credit agreements to ensure all details were correct before releasing funds to brokers

Processing deposits and mid-term adjustment checks on a daily basis

Dealing with brokers and client queries through email and phone and liaising with brokers where required to obtain more information for underwriting / approvals of loans

Looking after the FCA (Financial Conduct Authority) accounts

Providing excellent customer service via phone to individual customers, producers, and commercial products

Training and mentoring new joiners

Key Achievements

Maintained an exceptional performance level each month by exceeding all targets

Was the sole person responsible for the Aviva account

Denny’s Uniforms Sales Ledger (Contract) January 2010 to September 2010

Essential Responsibilities

Actively upselling and promoting products and offers to existing clients

Liaising with different departments like Warehouse, Marketing, and Supply Chain for prompt and efficient delivery of customer orders

Taking ownership of customer accounts regarding delivery dates, deliver requirements and stock availability

Providing excellent customer service via phone, fax, post, email and web based orders

Accurately processing customer orders directly into the system

Wipro BPO Product Training June 2007 to October 2009

I worked at Wipro BPO as a Product Trainer for the Verizon, USA process.

Essential Responsibilities

Resolving customer billing concerns like Payments, Price plans, and supervisor intervention

Handling on job training batches as Acting Team Lead and preparing performance reports

Resolving internal agents’ billing concerns like Payments, Credits and Escalations

Creating and Uploading weekly Spitfire tests based on process

Crew briefing and reporting

Monitoring agents’ calls on a daily basis and giving feedback

Educational Qualifications

Human Resource Management Certification: 2016 Villanova University

(Project Management Certification and Organizational Effectiveness Certification)

B. A. Political Science: 2004 to 2007 Delhi University Secured 2nd Division

Intermediate: 2004 Kendriya Vidayalaya, C.B.S.E. Board Secured 1st Division

High School: 2002 Kendriya Vidayalaya, C.B.S.E. Board Secured 1st Division

Technical and Personal Skills

Proficient in Microsoft Office Suite of Tools

Strong knowledge of Microsoft Excel

Devoted to my work

Honest and Hard working

Excellent inter-personal skills



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