Meenu Rajput Uppal 571-***-****
email@example.com 12241, Pender Creek Circle, Apt. H., Fairfax, VA 22033
Completed Master Certification in Human Resources and Project Management from Villanova University in year 2016
Worked as a Membership Specialist with Navy Federal Credit Union as a contractor
Over 5 years of experience in Data Management, Date Entry and Administrative capacities
Experience in the Finance, Health and Entertainment sectors
Preparing to be SHRM certified
Worked in both customer facing, as well as internal help desk departments
Valuable experience in interacting and dealing with a wide variety of people and successfully resolving their problems in the most efficient manner
Prior experience as a Verification Administrator with GE Capital UK
Worked as a Referral Coordinator at NHS UK.
Worked as a Loan Administrator at Premium Credit Limited
Worked as a Sales Ledger Administrator at Denny’s Uniforms
Worked as a Product Trainer with Wipro BPO India
Excellent analytical and communication skills
Excellent numerical skills with the ability to manage, understand and utilize large volumes of data and Data Entry
Devoted to work and can work under pressure
Navy Federal Credit Union Membership Specialist July 2016 to March 2017
NFCU is the first and largest natural member credit union in the United States providing financial services to people working with the DoD and their families.
Essential Job Responsibilities:
Processing applications for new accounts through various channels including post, online applications, bank branches, telephone, or through the contact centre.
Verifying membership eligibility for new applicants which includes making sure that no fraudulent or incomplete application goes through the application process.
Applying Incentives to the account during promotional periods.
Opening new accounts manually in case they don’t get processed automatically for any reason.
Making sure to complete the daily target of processing 200 accounts every day to ensure compliance with the service level agreement.
Helping other team members with other tasks.
GE Capital UK Ledger Verification Administrator March 2015 to July 2015
GE Capital UK, Commercial & Corporate Structured Finance is the largest independent provider of Asset-based Lending finance solutions in the UK.
I worked with the Operations Department and my responsibilities included the undertaking of Third Party Debt Verifications as part of the suite of collateral risk analysis performed by GE Capital UK.
Undertaking and completing Third Part Sales Ledger Debt Verifications
Contacting clients and their debtors directly via phone to confirm and validate outstanding debt within prescribed timescales and quality standards
Liaising with other internal GE departments including Account Management, Risk and Sales
Ensuring all issues get flagged and all analysis gets shared amongst all stakeholders and departments
Maintaining a high level of client service and operational efficiency, whilst ensuring compliant with all GE policies and procedures
NHS Clinical Commissioning Group Referrals Coordinator February 2014 to February 2015
The NHS Funded Healthcare team provides clinical assessments and reassessment services to nursing homes, residential homes and clients in their own homes to provide the best levels of healthcare to individuals that need it most.
I worked with the NHS CHC team as a referrals administrator with four colleagues under me.
Being the initial point of contact for clients, their families, carers, general public, acute & community providers, social care and other external agencies with regards to referrals and on-going communication in a sensitive manner
Supporting the administration of the referral process ensuring that appropriate documentation has been provided and quality of documentation has been reviewed for accuracy
Explaining to clients, families, carers, healthcare and social care professionals the purpose and process of assessment
Dealing with Locality teams and key workers regarding their queries by email and phone as well as obtaining key information in order to book any further assessments
Ensuring that Fast Track Referral processes are prioritized and managed in a timely manner, working with clinical colleagues and placement administrators to meet key performance targets
Dealing with highly emotive, sensitive, complex and highly confidential issues
Conducting interviews and screening candidates
Providing training to new starters within the team on the Referrals procedure and other tasks
Premium Credit Limited Credit Controller/ Loan Administrator November 2010 to Feb 2014
Premium Credit Ltd. is a finance company financing various types of Insurance and Leisure membership.
I worked in Premium Credit Ltd. as a Credit Controller/ Loan Administrator in their Commercial Division
Responsible for collecting unpaid money from individuals or corporations who have failed to process payments on time while also looking after the financial side of the company ensuring that accounts were kept fully up to date and accurate.
Processing Credit Agreements, Mid-term adjustments and Deposits
Processing Credit agreements to ensure all details were correct before releasing funds to brokers
Processing deposits and mid-term adjustment checks on a daily basis
Dealing with brokers and client queries through email and phone and liaising with brokers where required to obtain more information for underwriting / approvals of loans
Looking after the FCA (Financial Conduct Authority) accounts
Providing excellent customer service via phone to individual customers, producers, and commercial products
Training and mentoring new joiners
Maintained an exceptional performance level each month by exceeding all targets
Was the sole person responsible for the Aviva account
Denny’s Uniforms Sales Ledger (Contract) January 2010 to September 2010
Actively upselling and promoting products and offers to existing clients
Liaising with different departments like Warehouse, Marketing, and Supply Chain for prompt and efficient delivery of customer orders
Taking ownership of customer accounts regarding delivery dates, deliver requirements and stock availability
Providing excellent customer service via phone, fax, post, email and web based orders
Accurately processing customer orders directly into the system
Wipro BPO Product Training June 2007 to October 2009
I worked at Wipro BPO as a Product Trainer for the Verizon, USA process.
Resolving customer billing concerns like Payments, Price plans, and supervisor intervention
Handling on job training batches as Acting Team Lead and preparing performance reports
Resolving internal agents’ billing concerns like Payments, Credits and Escalations
Creating and Uploading weekly Spitfire tests based on process
Crew briefing and reporting
Monitoring agents’ calls on a daily basis and giving feedback
Human Resource Management Certification: 2016 Villanova University
(Project Management Certification and Organizational Effectiveness Certification)
B. A. Political Science: 2004 to 2007 Delhi University Secured 2nd Division
Intermediate: 2004 Kendriya Vidayalaya, C.B.S.E. Board Secured 1st Division
High School: 2002 Kendriya Vidayalaya, C.B.S.E. Board Secured 1st Division
Technical and Personal Skills
Proficient in Microsoft Office Suite of Tools
Strong knowledge of Microsoft Excel
Devoted to my work
Honest and Hard working
Excellent inter-personal skills