LEADER TEAM BUILDER MENTOR

I help people and companies be better – more effective, efficient and profitable. Through 30+ years of experience in Information Technology and sales, I have developed extensive experience helping people learn better ways to communicate and manage their employees and information. I have experience directing a full range of management responsibilities including technical teams and departments of 200+ with multi-million dollar budgets. I have proven technical, problem-solving and interpersonal skills that support business and financial objectives.

Relevant Professional Skills

Management

Currently serve as President & Chief Executive Officer of EGenius Group, LLC., providing internet presence solutions to small businesses and non-profit organizations.

oSet the strategy and direction for potential markets, product lines, services differentiation, budgets and partnerships. Model and set the company culture to provide a professional atmosphere and promote excellence in customer service. Build and lead the senior executive team which will establish and promote company vision and values.

Most recently led a team of technical specialists in the SharePoint Professional Services team of Rackspace US, Inc. Cloud Office Professional Services.

oManaged the design, development, documentation and delivery of the project life-cycle for multiple customers across the country seeking enterprise-level business solutions for collaboration, information management and process automation. Collaborated with sales and support channels to identify areas for customer onboarding process improvement while delivering projects on time and on budget with a high level of customer service.

Manager of IT Student Support Services for the Office of Information Technology, East Tennessee State University. Managed the day-to-day operation of 6 computer centers and Student Help Desk on three campuses employing 200+ employees in 5 different work programs with an annual budget of $2.5 million.

oManaged approximately 25 technical projects per year which were oriented to implementing new technologies for student benefit such as multi-media classrooms, electronic physical security, and multi-campus LAN/WAN connectivity.

Sales Manager for Radio Shack. Managed all aspects of retail electronics sales location with 12 employees including inventory control, Profit and Loss, expense management, and marketing.

oGrew store volume sales 300% over a 2 year period taking the store from 22nd place in a district of 22 stores to 12th place in the same time period. Achieved Manager of the Month award and also $500,000 Club award for sales in a single year.

Owner/General Manager for Hughes Computing, Ltd. Launched a small business for computer sales, service and training. Managed 5 employees and all aspects of store operations including inventory control, accounting, marketing, sales, training, and customer service.

oImplemented In-Home Training Program for customers which increased return business by 30%.

Senior Network Architect at Avalon Technologies. Established and directed the strategic long term goals, policies and procedures for the company while managing a technical staff of 8 employees. Determined the organization's long-term systems needs and hardware acquisitions to accomplish the organization's business objectives.

oAnalyzed the needs of departments and established priorities for feasibility studies, systems design and implementation to develop new and/or modify the company's information processing systems. Performed market analysis for new technology ventures and uses for marketing strategies. Directed technical B2B sales efforts to leverage unique skill to pricing structure to client needs.

Team Builder and Customer Service Oriented Leader

Designed and implemented a Student Help Desk at East Tennessee State University which was the first of its kind at the university. Developed customer service and support standards and procedures for use by a student workforce of approximately 30 to provide a high level of customer service to assist other students with computer issues.

SharePoint Architect at HNTB. Built a team of SharePoint and database support professionals to establish governance, support and design standards for a new intranet. Provided technical leadership of a global team comprised of cross-divisional project teams and internal customers.

Communicated verbally and written to provide high-level customer service for over 150 professional enterprise project clients over the last 10 years establishing standards for customer engagement, documentation and value-added support.

Mentor and Trainer

As SharePoint Architect at HNTB and Rackspace instructed and mentored junior staff in Best Practices for technical and functional design planning, implementation, testing and deployment. Mentored and taught client technologists regarding implementation and maintenance of the technologies involved in various projects.

Technical Instructor at New Horizons Learning Centers. Functioned as primary instructor for multiple technical courses using Microsoft Official Curriculum and in-house developed curriculum. Course topics included Microsoft SQL Server 2005, Windows Server 2003/2008, Windows SharePoint Services 3.0, Office SharePoint Server 2007, Network+, A+, Visual Basic .NET, Transact SQL. Designed and created new instructional materials for multiple courses. Achieved a 10 of 10 student review rating and was awarded Instructor of the Month for two consecutive months.

Computer Technology Instructor at Vatterott College. Was responsible for direct instruction of the Local Area Networks and Advanced Operating Systems classes. Managed the implementation of new curriculum in both classes to better gear toward current market trends and industry needs. These courses were aimed at certification tracks for the Network+ and MCP certifications for Windows 2000 servers and Active Directory management. Developed and implemented a Student Skills Reinforcement program which increased certification exam pass rate by 25%. Coordinated the development of a student chapter of the Association of Information Technology Professionals, the first of its kind on any Vatterott campus.

Solution Architect

As SharePoint Architect at Rackspace and HNTB and Senior Solution Architect at Valorem Consulting. Accountable for architectural design, development, customization and integration efforts of enterprise solutions involving Collaboration, Portals, Enterprise Search, Enterprise Content Management, Business Process and Forms, and Business Intelligence.

oDesigned, developed and implemented solutions as technical lead for numerous projects involving diverse technologies including MS Exchange, SharePoint, Dynamics, CRM, Active Directory, Windows Server, SQL Server, and multiple Line of Business applications.

oProvided technical expertise for pre-sale client engagements including statements of work, multi-level designs, licensing, training, and systems requirements.

Job Titles

PRESIDENT & CHIEF EXECUTIVE OFFICER

EGenius Group, LLC – Overland Park, KS

7/2016 – Present

SHAREPOINT ARCHITECT

Rackspace US, Inc. – San Antonio, TX

10/2014 – 5/2016

SENIOR SOLUTIONS ARCHITECT

Valorem Consulting Group, LLC – Kansas City, MO

2/2010 – 9/2014

SHAREPOINT ARCHITECT

HNTB Companies – Kansas City, MO

1/2008 – 1/2010

TECHNICAL INSTRUCTOR

New Horizons Computer Learning Centers – Overland Park, KS

9/2007 – 7/2008

SENIOR NETWORK ARCHITECT

Avalon Technologies – Overland Park, KS

1/2003 – 1/2007

COMPUTER TECHNOLOGY INSTRUCTOR

Vatterott College – Kansas City, MO

2/2002 – 9/2004

MANAGER OF IT STUDENT SUPPORT SERVICES

SunGard Collegis, Inc.

East Tennessee State University, Johnson City, TN

Truman State University, Kirksville, MO

10/1999 – 2/2002

OWNER/GENERAL MANAGER

Hughes Computing, LTD. – Johnson City, TN

3/1992 – 10/1999

Education

Bachelor of Science, Computer Science

Trinity College, Honolulu, HI

1988

Graduate

Dale Carnegie Course

1996

Graduate

Dale Carnegie Sales Advantage Course

1996

Professional Affiliations

Microsoft Partner

IEEE Professional Member

IEEE Computer Society

Association of Information Technology Professionals (AITP)

Windows IT Pro Magazine Advisory Council

Organizational Affiliations

Overland Park, KS Masonic Lodge #436 – Life Member, Past Master

Northeast Kansas Valley Scottish Rite, 32

Shriners International, Abdallah Shrine, Overland Park, KS – Life Member

Associate Bethel Guardian – Job’s Daughters International

United States Golf Association (USGA)

PGA Tour Partners – Life Member

National Rifle Association of America

Aircraft Owners and Pilots Association

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