ALISA MARIE SMITH

ac0hpu@r.postjobfree.com

216-***-****

Professional Summary

Motivated and supportive IT Networking Student with proven customer service skills. Proficient with resolving computer issues and one-year experience working diligently with programming and updating computers with newly developed software. Recognized for being loyal and team oriented.

Education

Cuyahoga Community College Cleveland, OH

A.A.S. Degree in Computer Networking Hardware/Cisco Certificate: Spring 2017

Certificate of Proficiency in Computer Maintenance Technology: Spring 2016

Related Coursework

Info Tech Concepts for Programmers Operating Systems and Software for PC Technicians Network Administration Cisco I: Networking Technologies Cisco II: Basic Router Technologies

Cisco III: LAN Switching and Wireless Cisco IV: WAN Technologies

Work Experience

Boys & Girls Club of Cleveland - Front Desk/Intake Specialist

2015 – Present

Answer incoming calls and cheerfully welcome all members and visitors entering the Club. Efficiently register new members into the Club database and provide prompt assistance with programming and other Club activities.

Cuyahoga Community College – Summer Intern/College Pathway Program

2016 –2016

Provide online assistance to Core Skills Mastery Students by monitoring online classrooms assigned. Made outbound calls necessary to check on student progress. Offered encouragement and information that can be used to help students successfully complete the program.

Applebee’s – Hostess

2015 – 2016

Responsible for meeting, greeting and seating guests, taking and making reservations, and answering questions about menu items.

Finishline Binderies – Packer

2013 – 2014

Operated and maintained book binder machine while organizing books, calendars and textbooks for shipping purposes.

Ella’s Alterations – Assistant Manager/Seamstress Clerk.

2007 – 2013

Assisted owner with basic clothing alteration orders while performing cashier duties and organizing displays for advertising.

Ajilon at Computer Science Corporation – Program Manager/Technical Support Specialist

2003 - 2004

Successfully organized and prepared payroll data for a new program implemented as a new project for the war. Answered and directed phone calls to appropriate departments while receiving and reformatting and efficiently organizing potential employee resumes.

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