CHARLESTINA N BANKS

* *********, ********, ** ***** H: 803-***-**** ac0hpa@r.postjobfree.com:ac0hpa@r.postjobfree.com

ADMINISTRATIVE ASSISTANT

Accurate, thorough, and persistent individual seeking a position as an Administrative Assistant with a reputable organization. Offers exceptional communication, secretarial, and problem solving skills to bring a remarkable change in the overall efficiency of the office. Qualifications include:

• Over 10 years’ varied and increasingly responsible experience in secretarial capacities

• Highly skilled in greeting customers and answering phone calls

• Proven ability to handle multiple, competing priorities in an effective manner

• Thorough knowledge of written English; grammar, spelling, vocabulary and punctuation

SPECIAL SKILLS

● Customer service ● Record maintenance ● Transcribing dictation

● Letter drafting ● Events coordination ● Staff training

● Correspondence handling ● Travel arrangements ● Confidentiality

● Multicultural interaction ● Office procedures ● Supplies management

TECHNICAL EXPERIENCE

Office Equipment: Fax machines, photocopiers, videoconferencing, PABX systems, and general office equipment

Computer: Spreadsheets, word processing, database management, typing speed: 40 WPM

Microsoft Office: Word, Excel and PowerPoint, Outlook, Access, Publisher, Visio, OneNote

Microsoft Office Suite

CHARLESTINA N BANKS

8 Dovecreek, Columbia, SC 29229 H: 803-***-**** ac0hpa@r.postjobfree.com:ac0hpa@r.postjobfree.com

mailto:ac0hpa@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Administrative Specialist II, 06/2005 to 11/2016

South Carolina Department of Transportation – Columbia, SC

●Interacts with immediate supervisor, RME of facility, ARME, other state administrators and staff, SCDOT employees, vendors, various outside organizations and professionals and general public

●Types, copies, files and mails various routine and confidential letters of correspondence, reports, records and other documents

●Create a daily log of all activities and responsible for data input into computer system

●Compose and type correspondence, memos, presentations, organizational charts and confidential material

●Compile and present reports on a monthly basis

●Form professional relations with other entities that help benefit the department and the needs of customers and maintain a great rapport

●Greet office visitors and perform customer/public service duties as required, answering switchboard and providing accurate information to callers and/or forward calls to appropriate staff person in a courteous and professional manner

●Initiated driver’s license and reference checks process of potential applicants and set up interviews for several department supervisors

CHARLESTINA N BANKS

8 Dovecreek, Columbia, SC 29229 H: 803-***-**** ac0hpa@r.postjobfree.com:ac0hpa@r.postjobfree.com

Administrative Specialist I, 02/2001 to 11/2004

Benedict College – Columbia, SC

●Perform administrative/general clerical duties for departmental Dean

●Planned travel arrangements through internal and outside agents, prepare itinerary, trip files and expense report tools; complete expense report after trips

●Led and coordinate meeting preparations, and other related events; informs attendees/participants of function dates and times; reserve meeting space and provide audio/visual and other ancillary equipment/materials if required as well as hospitality services when required

●Prepare and distribute agendas for departmental meetings, take minutes during meetings and prepare report for Dean’s review and approval

●Pay invoices in a promptly manner and keep track of Dean’s personal reimbursements and departmental budget and implement Powerpoint presentations.

●Assist other staff and faculty with administrative duties as well as assisting students

Administrative Assistant, 05/1999 to 10/2000

Snelling Personnel Services (Richland School District I) – Columbia, SC

●Greet and direct all visitors, vendors, job candidates and other district employees to appropriate personnel

●Ensure completion of paperwork, sign-in and security procedures

●Handle special administrative projects as well as work overflow from department assistants and executives

●Provide professional general/clerical assistance and customer service in a professional, courteous, organized and clean work environment

CHARLESTINA N BANKS

8 Dovecreek, Columbia, SC 29229 H: 803-***-**** ac0hpa@r.postjobfree.com:ac0hpa@r.postjobfree.com

Customer Service Representative, 03/1997 to 04/1999

Bose Call Center – Columbia, SC

●Receive inbound calls from customers regarding account inquiries, products and services

●Process product request in a timely fashion; an authority on all products and services offered

●Alert to opportunities to expand service relations with existing and perspective customers

●Increased sales by 25%

EDUCATION

Graduate of Fairfield Central High School-Winnsboro, SC 08/1986 to 06/1990

Attended Spartanburg Methodist College-Spartanburg, SC Psychology Major 08/1990-05/1991

Southern New Hampshire University (Manchester), General Psychology Major with a concentration in Child and Adolescent Behaviors. 01/2017-current

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