Customer Service Representative/Business Administration
Resume:
jessica.richards****@@gmail.com **** NE Arlington Ave Lawton, Ok 730507 580-***-****
OBJECTIVES
Seeking a position in Customer Service/ Business Administration where my extensive experience will be further developed and utilized.
EDUCATION
MacArthur High School
Graduated: 2004
Diploma
Kaplan University
Graduated: June 2015
Associates in Business Administration
EXPERIENCE
Kelly Connect (Apple) At-Home-Job
Tier 1 Tech Support 07/2016 – 04/30/2017
Interact with customers in response to inquiries, concerns, and requests about products and services.
Gather customer/product information and determine the issue by analyzing the symptoms.
Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
Research using available resources, including article database systems
Complete required training to stay current with system information, changes, and updates
Participate in frequent 1:1/classroom video coaching sessions with leadership
Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.
Novitex 6401 W Gore Blvd, Lawton Ok 73505
General Clerk 2 04/2014 – 01/29/2016
Sorts, alphabetizes, and files materials;
Checks records and forms for completeness and accuracy
Opens, time stamps, sorts and distributes mail
Organizes files and records.
Type’s routine correspondence, reports and other documents.
Operates a variety of office machines
Organizes and distributes mail.
Addresses, stuffs and stamps envelopes
Operates office equipment, including a computer terminal and peripheral equipment
Assists in proofreading material for grammatical and spelling errors
Proofreads material for grammatical and spelling errors
Answers telephone
Greets and directs the public to proper source
Makes appointments
Receives and delivers messages
Maintains files and filing systems
America Red Cross 4301 Wilson St, Ft. Sill, Ok 73505
Caseworker Specialist I 05/2015 – 07/2015
Conducts assessment to determine level of assistance and establish eligibility requirement for services. Creates case plans that involve actions for positive outcomes for clients impacted by disaster. Checks records and forms for completeness and accuracy
Identifies and assists client and family in casework process for services through the Red Cross and/or other agencies/organizations. Assesses eligibility for financial assistance and processes through CARDWIZ (debit card) system.
Identifies and addresses psychosocial needs of client and family members; assistance with coping skills, stress management and anticipatory grief and grief reaction.
Provides ongoing support for client and family; monitor and document status. Utilizes Client Assistance System to generate electronic client case file.
Maintains accurate client/family service statistics and generate reports in accordance with Chapter and National Headquarters standards. Tracks metrics using Client Assistance System or other database.
Identifies, develops and maintains key relationships with external partners to promote Red Cross services and programs.
Recruits, trains and works with volunteers and treats all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone.
Carries out any additional assignments required to fulfill the Mission of the American Red Cross
Pizza Hut 4501 SE Lee Blvd. Lawton, Ok 73501
Server 03/2013 – 01/2014
Greet the customers as they come in and seat them.
Maintaining proper dining experience, delivering items and fulfilling customer’s needs.
Prepare drinks for service to customers table.
Obtaining revenues, issuing receipts, accepting payments and returning change.
Taking customers’ orders and getting their orders out.
Comanche County Memorial Hospital 3401 W. Gore Blvd Lawton, Ok. 73505
Housekeeping 08/2012 – 02/2013
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that heath standards are met.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Replenish supplies, such as drinking glasses, linens, and bathroom items.
Keep storage areas and carts well-stocked, clean, and tidy.
IHG Army Hotel 5676 Aultman Hall Ft. Sill, Ok. 73503
Housekeeping 07/2011 – 08/2012
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that heath standards are met.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Replenish supplies, such as drinking glasses, linens, and bathroom items.
Keep storage areas and carts well-stocked, clean, and tidy.
Dust and polish furniture and equipment
Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines
City of Lawton- Parks and Recreation 1405 SW 11th St. Lawton, Ok. 73501
Administrative Assistant 04/2011 – 07/2011
Greet visitors and determine whether they should be given access to specific individuals.
Prepare invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software.
Answer phone calls and direct calls to appropriate parties or take messages.
Greet visitors and determine whether they should be given access to specific individuals.
Perform general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work.
Open, sort, and distribute incoming correspondence, including faxes and email.
WDS Global (Verizon Wireless) 2236 Airport Drive. Wichita Falls, Tx 76306
Customer Service Representative 05/2010 – 04/2011
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customer’s problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Swanson’s Services 2236 Airport Drive. Ft. Sill, Ok 73503
Server 03/2008 – 02/2010
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
Place food servings on plates or trays according to orders or instructions.
Load trays with accessories such as eating utensils, napkins, or condiments.
Take food orders and relay orders to kitchens or serving counters so they can be filled.
Prepare food items, such as sandwiches, salads, soups, or beverages.
Monitor food preparation or serving techniques to ensure that proper procedures are followed.
Assurant Solutions 6501 W. Gore Blvd. Lawton, Ok 73505
Customer Service Representative 07/2006 – 03/2008
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customer’s problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
KFC/Taco Bell 1 SE Lee Blvd. Lawton, Ok 73501
Cashier/Team Leader 10/2002 – 08/2005
Greet guests as they come in.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Answer telephone calls and respond to inquiries or transfer calls.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers concerns are addressed.
Inspect dining and serving areas to ensure cleanliness and proper setup.
References
Chelsea Pennington –Friend
7510 NW Welco Ave.
Lawton, Ok 73507
Michael Richards –Father
320 Buttonwood Dr.
Jackson, TN 38305
Tymika Miller –Friend
1506 NW 44th St.
Lawton, Ok 73505
Contact this candidate