Summary and objective

Core Competencies

Strong HR BUSINESS PARTNER with 5+ years of progressive and broad range of experience in several countries and multicultural environments. Recognized as an effective business partner who promotes best practices, and aspires to build trust and open communication, fosters a team approach, and inspires innovation and change, and a strong results oriented person.

PERFORMANCE MANAGEMENT

CHANGE MANAGEMENT

EMPLOYEE RELATIONS

MANAGEMENT COACHING

STRATEGIC PLANNING

TALENT RETENTION

EMPLOYEE ENGAGEMENT

WORKFORCE PLANNING

DIVERSITY INCLUSION

ATTRITION REDUCTION

EDUCATION

Human Resource Management

University of California Los Angeles, UCLA, United States

2016

Professional Certification Course: Employee Relations and Legal Aspects of Human Resources Management, Employee Benefits Program: Administration and Design, Employee Compensation Programs: Design, Implementation & Administration. Grade A

Master’s Degree in Human Resource Management & Development

Salford Business School, United Kingdom

2011

Dissertation thesis: Study on Retaining Talented Employees in British Health Care Industry- Case Study of NHS in UK

Subjects: HRM & Development, International HRM, Organizational behavior, People Resourcing, Research Methods, HR Strategic Management etc.

Bachelor’s Degree in Management Studies

University of Mumbai, India

2009

Specialization: HR & Marketing

Project: Role of Spirituality in Modern Workplace.

Subjects: HRM, Marketing Management, Quantitative Methods for Business – I & II, Public Relations Management, Business Environment, Entrepreneurship, Business Econometrics, Logistics.

WORK EXPERIENCE

Lead HR Business Partner

Sutherland Global Services

Oct 2014 – Sept 2016

Strategic Partner: Worked closely and partnered with leadership (VP, AVP, Site-Lead and Business Directors) also managers on organizational change initiatives, performance decisions and actions, talent management development, employee engagement, career and leadership development, and HR program roll out.

Business Partner: Consulted and coached with managers on employee performance and development activities and administered the bi-annual performance cycle and compensation adjustments

Employee Relations: Provided expertise in development and execution, planning, and facilitation of employee relations efforts and Enforce consistency with company’s policies and procedures.

Talent Management: Reviewed and analyzed business unit data to identify trends and recommended solutions to improve performance, retention, and employee experience, succession planning, and skills assessments

Employee Engagement: Conducted regular pulses/HR skip meetings/meets & greets and 1:1s, group training sessions with associates and used data to highlight risks to associate engagement and morale, managed HR Analytics, Employee metrics, Planning & Reporting (HR Metrics, Score Cards, Dashboards).

Strategic Planning: Improved existing best practices and people development whilst handling complex ER cases when necessary, worked on reduction of attrition for the site and delivered wider HR projects as and when the business required.

SR HR Consultant (Contract)

Serco

Nov 2013 – May 2014

Worked in Strategic partnership with Business leaders to research and design resourcing procedures which led to development of effective model of recruitment process based on peer reviewed research.

Implemented monitoring systems to ensure cost targets are met and suggested improvements.

Effectively implemented Employee On-boarding Strategic Programs that lead to better new hire engagement, productivity and retention.

Developed and delivered consistent brand and attraction methods and communication materials

Acted as point of contact Consultant for all resourcing issues and matters

HR Generalist

Convergys, Manchester United Kingdom

Aug 2011 – July 2013

Provided specialist HR advice to management across the business site supporting processes of clients like O2, N Power, and British Gas. Act as primary contact for all HR issues arising within the site.

Developed existing procedures and implemented new company policies, provide updates on statutory HR requirements, ensured all HR guidelines set are adhered to by the Team.

Achieved and exceeded the site HR KPI’s (Contact Centre Performance, Site Retention, Site Attendance, Attrition reduction etc.)

Conducted and recorded exit interviews, Support operational Managers on Disciplinary & Grievance casework, ensuring legislation, policy and best practice are followed and HR KPI’s are achieved.

Lead the management in relation to sickness absence and long term absence, including making recommendations, giving advice and support to Operational Managers, setting up case review meetings

Supported Operations with the development and maintenance of Performance Management across the site, this includes developing managers’ skills in this area, advising and guiding managers through the relevant policies and procedures. Supported the HR team to successfully deliver defined projects.

Student Consultant Team Lead

Manchester City FC, UK

Sept 2010 – July 2011

Managed all F&B and day-to-day operations within budgeted guidelines and to the highest standards.

Lead F&B team by attracting, recruiting, training and appraising talented personnel

Established targets, KPI’s, schedules, policies and procedures.

Provided a two-way communication and nurtured an ownership environment with emphasis on motivation and teamwork throughout Match Days.

Talent Acquisition Consultant

Kosmic Rays HR Ltd, India

April 2009 – Jan 2010

Responsible for recruiting and screening of candidates at all levels, for banking, insurance, financial services, IT, Engineering, Customer Services etc.

Responsible for Full Recruitment Lifecycle.

Intern: Trainee BDE

Future Education Ltd

March 2008-June 2008

Identified sales opportunities and effectively presented key features and benefits of products to secure new business

Achieving and exceeding the sales target on a continuous basis included marketing Educational packages.

Identified leads by B2C and B2B channels, promoting products, managing clients. Networking to develop the business, negotiation skills, persuasiveness in order to achieve sales target. Communicating new product developments to prospective clients. Attending meetings, presenting and counseling; training sessions and seminars

Intern: Trainee HR Associate

SNB Associates

April 2007- June 2007

Assisted HR managers in Planning, developing and implementing HR strategies, including recruitment policies, quality procedures, discipline, grievance, counseling, pay and conditions, contracts, training and development range of business tasks.

Maintained employee personnel files, hourly time records. Extended offers of employment under the direction of the hiring managers, coordinated orientations, on-boarding and exit interviews for employees.

Computer Skills

HRIS applications and tools (PeopleSoft, ADP, Workday)

MS Office (Word, Excel, PowerPoint, Access, Outlook)

Affiliations

Society for Human Resource Management (SHRM)

Human Resource Certification Institute (HRCI)

Employment Eligibility

Employment Authorization Document (EAD). Authorized to Work in the U.S. for Any Employer Without Sponsorship.

Notes:

Willing to relocate if required.

Excellent References are available on Request.

Contact this candidate