Ashley J. Patterson

ac0hcx@r.postjobfree.com

Professional Summary:

Proven ability to resolve problems and facilitate quality outcomes utilizing solid organizational and communications skills. Perform at a level with strong analytical skills, quick learner, adaptable to new challenges, systems and work environments. Skills

Proven ability to work effectively with clients and associates.

Skilled at resolving complex problems and client disputes.

Proficient at handling extensive work volume/functions, alone or as a team.

Experienced at improving production and working with senior management.

Ability to consistently meet quality standards contracted between corporate and customer.

Improved work-flow distribution which reduced errors by 95%. Experience:

DeKalb Community Service Board

Program Assistant October 2016-Present

Provide the front office and administrative staff with support. Relay client concerns to the appropriate senior staff. Review and submit documents to physicians, care staff, family members and other interested parties. Schedule and organize appointments with prospective clients and guardian. Meet with clients to discuss concerns or questions, then relay those issues to the appropriate staff member. Maintain client files and add new information as it becomes available. Help clients fill out paperwork and attend to correspondence. Maintain our inventory of office and caregiving supplies. Update computer and hard copy file systems on a weekly basis. Fulton County Marshal’s Department July 2015- September 2016 Administrative Technician

Maintain awareness of available response units. Accurately prepares documents from draft materials, handwritten notes, and verbal instructions. Release data, information, and copies of sensitive or confidential material only to authorized personnel. Uses a computer to enter and retrieve data; sorts and files records; assists the public with transactions and information relating to law enforcement, fire, emergency medical, and security activity. Interprets and performs complex classification and coding of police reports based on both national standards and internal requirements, enters, modifies, and cancels data in GCIC with a high degree of accuracy, and retrieves, interprets, and disseminates information to appropriate law enforcement personnel and/or departments/agencies. Interacts with the Marshal’s to provide information and verify the identity of an individual(s) being detained and/or investigated and determines if the individual(s) has a current warrant(s) for her/his arrest or clears the individual(s). Receives warrants from law enforcement personnel for entry into NCIC/GCIC computer systems. This includes entering the warrant as well as determining expiration dates for various offenses, checking databases for other warrants, and collecting information from various databases such as motor vehicle records, arrest records, rap sheets, personal identifiers, and other information sources. Ensures all entered information is accurate and validated.

Fulton County Government /Atlanta, GA October 2013- July 2015 Administrative Assistant II

Processes new voter registrations: receives and reviews voter registration applications for completeness; researches information on State Voter registration system to determine eligibility of applicant; issues Certificates and Affidavits of Registration; batches applications and voter signatures for scanning; places applications without sufficient information in pending status. Maintains voter registration system: processes name changes & address changes; enters data into the system; verifies information is correct; pulls and files cards in filing system; and removes voters that have moved out of state, out of county, deceased, or canceled registration. Performs election day/night support functions: receives and distributes supplies and materials for workers; ensures workers understand procedures, rules and specific duties; handles high volume of questions and calls; oversees Provisional Ballot team; researches voter registration documents relating to voter eligibility; supervises the accepting or rejecting of ballots and ballot duplication of damaged ballots.

Clayton County CSA Non-Profit Organization/Forest Park, GA. 2009-2013 Administrative Assistant/ Case Management

Managed a high volume of calls, provided general customer service to the public and colleagues, as well as managed the confidentiality of the clients. Responsibilities also were to perform any other office duties requested from senior management, review, research, and analyze information gathered during customer’s intake process. Maintain client’s records by reviewing case notes; logging events and progress.

Coast to Coast Movers LLC/Union City, Ga. 2010-2012 Office Administrator

Reconciled and balanced invoices, journal vouchers, accounts for vendor and employees, also organized work load, schedules, itinerary, and incoming calls for high level senior management. Technologies/Certification:

Proficient in Microsoft Office 2016 (Outlook, Word, Excel, Power Point, Access and SharePoint).

GCIC(Georgia Crime Information Center) Certified: 10/2015 Education:

University of Phoenix

Healthcare Administration