ELIZABETH E BEHON

**** ***** ******* ******. *******, Ohio 44266

ac0hao@r.postjobfree.com, www.linkedin.com/pub/dir/Elizabeth/Behon/

330-***-**** or 330-***-****

Professional Summary:

Customer service, knowledge, sales, operations, personnel, management experience. A professional with strong problem-solving abilities and excellent interpersonal skills. Offers high levels of motivation and professionalism to meet every challenge. Member of: NAPW. Areas of expertise include:

[] Customer Service [] Customer Claims/Collections [] Conflict Resolution

[] Personnel Management [] Organizational Development [] Governmental PR

[] Quality Control [] Inventory Management [] Office Administration

[] Profit & Loss [] Operations [] Purchasing

[] Merchandising [] Business Consulting [] Auditing

[] Loss Prevention Analysis [] Technical Support Call Center Design & Management

Education:

American InterContinental University, Hoffman Estates, Illinois

-- Masters of Business Administration – some courses

– Bachelor of Business Administration - Graduate 2008 - Cum Laude

BBA Degrees in 3 major concentrations: Organizational Psychology and Development,

Management, Human Resources Management

– Associate of Arts in Business Administration – Graduate 2006

Computer Competencies:

Operating Systems: Windows, Vista, 7, 95, 98, 2000, AS400

Software: MSOffice 2007, 2010 professional, Lotus 123, Notes, Adobe, Macromedia, Access 4.0 / 97, eProfile, PeopleSoft, Peachtree, Mercury Quality Center 9.0, SharePoint, Cisco Unified CCX 8.5 Contact Center Agent, Supervisor, and Historical Reporting program applications, Crystal Reports, Natural Insight, Taleo, SAP, Great Plains.

Databases: SQL, Oracle, MAGIC, Top Scan, DOS, .Net, SAP

Telecommunications: IVR, Telstar Communications, CISCO Unified CCX 8.5 Agent, Supervisor, and Reports

Work Experience:

OFFICE TEAM – Akron, OH 10/2015 – Present

GPI/ASW – Mogadore, OH- Contractor

Incoming Sales calls.

Drop Ship / Program services

Purchasing/purchase order creation.

Inventory /Item master maintenance

Batch Sales Ordering and Invoicing

RANDSTAD TECHNOLOGIES – Seven Hills, OH 02/2015 – 04/2015

DIEBOLD – Akron, OH- Contractor

Incoming Security Calls servicing Bank security error codes.

Dispatching technicians for specific vault servicing needs.

Remote logon for clearing codes and addressing software issues.

SUPERIOR STAFFING – Akron, OH 12/2014 - 02/2015

FIRST MERIT BANK - HR Services. Akron, OH - Contractor

Personnel File creation.

Security guided personnel file updates and maintenance.

Personnel file organization due to bank merge.

KENAN ADVANTAGE GROUP - HR / Customer Service. Canton, OH- Contractor

Incoming calls for human resource insurance service change requests.

Personnel file creation and filing.

New Hire employee insurance services packet creation and mail distribution.

TARKETT USA, INC. Chagrin Falls, OH 44023 04/2013 – 06/2014

National Accounts/Direct Partners/Account Manager.

Residential / Floor Expo Special Direct Buying Partner Account Management – manage exclusive buyer accounts from production to delivery, ordering, contract and term compliance, shipping, processing credits, claims, ensuring above and beyond buyer expectations.

Managed web portal order distribution, shipping, credit, and invoicing processes.

SAP software team member providing preparation, order conversion, and reporting program needs/fixes

Trainer, and authored technical instructions.

Responsible for successful monthly sales volumes in excess of one million dollars. Met monthly goals.

ACTIONLINK, INC. Akron, OH 44320 08/2011 – 12/2012

Technical Support Center Manager/Project Management/Administration of profit center.

Designed Technical Support Center and Display Gallery- built to support field staff and 3rd party vendors.

Strategic Management of personnel, payroll, and performance evaluation processes of staff. Authored procedure and training manuals, Create development tools. Manage technical support center.

Worked with corporate IT department and third party vendor to select and implement program software use

Recruiting process compliance, interviewing, testing, hiring, and management of qualified technical call center professionals, and technical support center department.

HARLEY-DAVIDSON DEALER SYSTEMS – Valley View, OH 44125 06/2000 – 04/2010

Customer Service/Technical Software Support. Software Telephone Support.

Provide stakeholder training, problem resolution, and high quality support services.

Build shareholder/vendor relationships, knowledge share, and support within multiple teams.

Participation in weekly meetings, action logs, and training sessions of new technologies and applications.

Research and analysis of software and business application which resulted in authoring knowledge share documents for the use of over 750 US dealerships in efficient use of business programs.

Conflict resolution. Resulting in saving 5 different dealership business accounts worth over 200K each.

SQL database research and written queries, for submission of data correction, and program needs.

DBA corrections as needed during Beta testing, and program change release.

Provide hands on dealership experience in Service, General Merchandise, and Inventory departments.

Corporate social event coordinator.

Inventory management expert and director. Travelled to dealerships to run on-site physical inventories and trained coordinators to assist 750 + dealerships.

Internal/Corporate Classroom/Travelling Trainer

Authored new hire and shareholder classroom training tools, comprehensive manuals, program conversion help sheets, and curriculum.

Created software differences guides to assist in sales and training of program conversions.

Designed and taught unique relationship building course. Full circle relationships.

Trained to ensure comprehension of 5 business department modules and quality support.

Developed certification training assessments to determine knowledge center professional training needs. Travelled by request to train shareholders on the functionality and efficient utilization of 5 department modules. Provided integration support of business management software for over 200 US dealerships.

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