TYNISHA K. WASHINGTON

727-***-**** ac0h7x@r.postjobfree.com

Dear Sir or Madam,

Currently, I find myself seeking a position within my field of profession. I wanted to ask if you could offer fifteen minutes of your time to discuss my past experience and body of work within the financial industry. It would better serve you if you allowed me the opportunity to verbally discuss this information. I have over ten successful years of extensive experience in financial services including trading, investing, business development and banking for retail and institutional customers. I also have managed to build strong relationships in the community as I've forged my way through my career path. I would like to continue to rebuild my career within the financial industry, as well as benefit from the challenges of my employer and allow future opportunities for advancement. If you would be so kind, please follow this letter with a call to confirm receipt of my resume. It would be an honor to personally speak with a principal in your office.

Very truly yours,

Tynisha Washington

727-***-**** Mobile

ac0h7x@r.postjobfree.com

TYNISHA K. WASHINGTON

727-***-**** ac0h7x@r.postjobfree.com

Highly successful record of delivering results for CEO’s/brokers/clients/investors/affiliate partners in the areas of both turnaround and growth. Strengths in identifying and solving escalation issues, tripling client assets, raising capital, talent, raising productivity, designing processes and implementing corporate strategies. Areas of expertise...

● Highly focused, approachable, flexible, dependable, accountable and conscientiousness.

● Excellent listening, written, and verbal communications skills.

● Effective conflict resolution and problem solving. Demonstrates self-confidence and the ability to maintain composure in difficult situations; and resolve issues in initial stages.

● New business startup & organizational structuring

● Proactive and anticipates situations, develops proposals, and positive solutions.

● Integrity and the ability to handle sensitive information and maintain confidentiality.

● Proficient in Microsoft Office System, and QuickBooks.

● Strategic planning & visionary market trending

● Investment transaction and execution

● Extensive understanding of relationships created by diverse customer and employee relationships.

● Personnel management/team leadership

● Revenue & profit growth strategies

● Competitive market analysis/product positioning

● Process improvement/investment turnaround

PROFESSIONAL EXPERIENCE

Ameriprise Financial – Tampa, Florida 2016 to 2017 Client Service Specialist

I serve as first point of contact for advisors, clients and relationship partners for routine service issues, requests, policies, procedures, and account information. I communicate directly with advisors to research questions, open issue resolution cases, and resolve problems over the phone or in person. I developed an understanding of systems and procedures to educate advisors on newly-enacted services, as they arise, to facilitate efficient self-service. I serve as a key resource for advisors on company or product policies and systems and troubleshoot simple usability issues raised by customers. I respond directly to information requests initiated by advisors utilizing a variety of systems. Provide information to advisors or other relationship partners, and work with appropriate internal or external partners to resolve any outstanding questions. I utilize appropriate internal computer applications and enter all information in the appropriate system for tracking and archival purposes. I process routine service transactions, and resolve account service casework which has been initiated by web-based or paper forms utilizing computer applications in a timely manner to provide accurate and immediate solutions in order to meet or exceed service goals.

Manage multiple priorities in a fast-paced environment.

Skilled troubleshooting and identifying and resolving root cause issues.

Explain policies and concepts in a straightforward, easy-to-understand manner.

Strong written and spoken communication skills.

Excellent customer service skills.

TYNISHA K. WASHINGTON

727-***-**** ac0h7x@r.postjobfree.com

Alternative Funding Group – Brandon, Florida 2009 to 2015 Executive Administrative Assistant and Social Media Coordinator I was the executive assistant to the CEO and the person of contact to the other departments within the company. I am accountable for projects that are critical to the success of the company. I assist with administrative duties which are scheduling, emailing, appointment setting, receiving and depositing checks, filing important documents, communicate relevant information, respond to customer request or complaints in a timely manner, inform clients of any unforeseen delays or problems, resolve customer inquiries, prepare expense reports, prepare, maintain, proofread and create contracts, plan special events, traveling, and any seminars in which this information is shared and entered through a database. I help manage and create social media content, implement social media strategy, develop brand awareness, generate inbound traffic and encourage product adoption. I run reports on the process of applying various social media tactics using a variety of digital analytics and media tracking tools. I coordinate activities with the marketing and PR teams to support their respective missions to ensure consistency and cultivate the engaged social media community. I update marketing material, conduct research and other related duties. I possess strong management and organizational skills. I have a deep knowledge of social media platforms and I create effective communication and relationships between the company and customers. I apply excellent customer service, problem solving skills, and written communication skills. Proficient with MS Office, Word Press, Analytical software, Photoshop and InDesign, and Google Drive, e-commerce sites, and CMS.

Recognized for providing consumers with an outstanding customer experience.

Help the company to meet and exceed its daily, monthly and yearly goals.

Increased Sales and production

Monitor the team’s progress, identify shortcomings and propose improvements

Ensure and adhere to laws and company policies

A team player with a high level of dedication

A high aptitude in problem-solving

E*TRADE Financial – Tampa, Florida 2006 - 2007

Licensed Financial Service Representative

Utilized excellent customer service and problem solving skills to confidently provide information and education to E*TRADE Financials customers in a timely, efficient, professional manner; provided clear and accurate responses to customer inquiries; appropriately researched and resolved problems relating to customer accounts and inquiries; met established performance expectations; developed a comprehensive operational understanding of the financial services industry; proactively learned and remained up-to-date with the Company’s products and services.

One of the top five representatives in the Tampa office for Customer Sales Retention Initiative program.

Received recognition for Customer Compliments regarding the stellar service that I provided.

Participated in the E*TRADE Bank department training; which I received the banking certification upon completion which increased my knowledge and credentials for service. Gunn Allen Financial – Tampa, Florida 2005 - 2006

Registered Financial Associate

I provided excellent administrative support for three financial advisers, and a principal in their private financial service office. I performed a variety of key investor-relation functions, addressing inquiries of current and potential customers. Communicated with the main office departments regarding investor-relations, initiatives, and created as well as maintained the investor database. Developed spreadsheets to improve and inform quality and risk-assessment initiatives. Prepared meeting agendas and carefully monitored all action items.

● Maintained and improved Branch Relations.

TYNISHA K. WASHINGTON

727-***-**** ac0h7x@r.postjobfree.com

● Helped build strong client partnerships and designed “win win” marketing strategies, resulting in more than 90% client retention.

Morgan Stanley – Clearwater, Florida 1999 to 2004

Registered Sales Associate to Senior Vice President of Investments I provided complete and accurate information to clients; in a multi-task, high pressured environment that required attention to detail. Assisted clients with general account inquiries and questions regarding their benefit plan investments and asset-related products. Processed various financial transactions including; stock, money market, mutual fund trades, loans and withdrawals. I delivered high quality customer service stressing client focus and maintaining compliant standards. I furnished current and accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries from a variety of participants made via telephone contact or in the office. Resolved client questions and research request by using the media available and company research. Demonstrated a cooperative and professional work attitude and displayed the ability to work effectively in a team environment.

● Coordinated and hosted successful client /prospect seminars.

● Created invitations, promotional material, and quarterly newsletters for prospective and current clients.

● Booked venues and helped to select guest speakers for seminars and conferences. EDUCATION

Degree: St. Petersburg College Associate in Arts Degree Program Licensures: 215- Health & Life (Including Annuities & Variable Contracts) Series 7, 63 (2002 to 2008)

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