Kiera Yore

**** ****** ***** ***** ***** FL *****• 813-***-****• ac0gyz@r.postjobfree.com

PROFESSIONAL PROFILE

A self-proclaimed individual seeking a position to maximize 5 years of management, quality assurance, program development, and training experience. Goal is to master the ingenuity of working with others. Dedicated administrative professional with excellent customer service skills and extensive knowledge of bookkeeping procedures. Interested in opportunities in the travel industry focusing on sales, customer care, and office management. Customer service manager seeking an opportunity to use my customer service and management skills to improve customer satisfaction. Looking for a position to integrate strategies to develop and expand existing customer sales, brand and product evolution, and media endorsement. To obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people.

EDUCATION AND SKILL SETS

Bachelor in Arts-May 2015

Psychology

University of South Florida

Staff Credentials 2016

Florida department of Children and families

Director Credentials 2016

Florida department of Children and Families

Associate in Arts– May 2011

Psychology

Hillsborough Community College

High School Diploma – May 2007

Middleton High School

Skills

Excel

Outlook

Word

Adobe Professional

Lync

PowerPoint

Windows

Typing 40words per-m

Altisource

Interpersonal communications

Data processing

Coordinating

PROFESSIONAL EXPERIENCE

National Assist Protection Agency – Coordinator liaison (Tampa, FL)

2015-December 2016

Worked directly with the CEO & Lead Marketing Managers to create and implement marketing campaigns for variety of clients

Develop strategies and marketing outlets on a weekly and monthly basis for company brands

Orchestrated as company liaison for a Property preservation company which handled foreclosed properties through client work orders such as Ocwen, Altisource and Wells Fargo

Managed all acquired coverage area for the Florida counties processing paper work, distributing contract work orders, and overseeing all the orders disturbed for the covered acquisitions

Conducted weekly meetings corresponding with clients regarding the developmental process of distribution and future assets obtained.

Represented the company in a positive professional manner as face of the company when handling receptionist duties like answering multiline phone and assisting with face to face interviews.

Promoted to coordinator to oversee properties managed by our client Altisource providing updates to the client covering over seven counties.

Provide administrative support through emails, voicemails and 800 log requests while adhering to the company policies and procedures. Create engaging content, communications, email marketing and social media

Managed licensed contracted vendors as direct lead coordinator who maintained the companies assets.

Humana - Customer Relations Team Lead (Tampa, FL) 2013 – 2015

Team lead as Member consultant to healthcare members regarding their healthcare plans (including Florida Medicaid, Medicare, Medicare Supplement and Medicare Integrated Health plans.

Effectively handled Provider relation Group Calls pertaining to members healthcare plans. Provided direction and assistance to members and physicians regarding member’s prescriptions, authorizations as well as overrides.

Operated as lead specialist in the de-escalation division as I have an adeptness skill to empathize and diminishing peoples discomfort in any situation.

Conducted weekly meetings to discuss business adaptions and team requirements and placements and scheduling weekly meetings

Review healthcare and pharmacy claims with members and providers. Reviewed the status of denied claims, contacted physicians, and proactively researched providers for the elderly members.

Reviewed authorizations for members for things like their durable medical equipment and reviewing any pending claims.

Review historical data related to Respondent/Panelist issues and help resolve

Answers floor questions and provides guidance to new employees. Since November 2014, team has been formally recognized by management team for achieving 90% customer response rate.

One Touch Direct- Customer Relation (Tampa, FL) 2011-2013

Assisted members with account, and billing information.

Performed outbound cold calling, and inbound calls.

Assisted members with singing up, maintaining or disconnecting their AT&T home and cell service.

Boosted customer sales but 30%

Interacted and engaged with customers seeking new cellular service.

Assistant Director of Tergene’s Reach Program- A non profit community based organization created to helping the homeless people of Tampa bay.

The organization provides resources for the different possibilities that the people in our community may not be aware of.

Coordinates as a community consultant to assist with onsite immediate needs job and home placement.

We distribute personal hygiene products, provide meals and community counseling with the a goal to help the people become productive citizens of their community.

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