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Customer Service Sales

Location:
Miami, FL
Salary:
$16-$17
Posted:
May 24, 2017

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Resume:

GISELLE A. FLORES KERCADO

E-mail: ac0gyu@r.postjobfree.com

Mobile: 787-***-****

Qualifications

Experience

Administrative Assistant: 2014-2017, KW Property Management -Palm Bay Yacht Club Condominium, 780 NE 69th St. Miami FL. 33138.

Sales Representative: 2014 AW-Tronics, 100 N. Biscayne Blvd.

● 5+ years of experience

● Wide knowledge of principles for providing customer service.

● Strong communication and interpersonal skills, problem solving skills.

● Bilingual with fluency in English and Spanish, written and spoken. Organize and provide documents, reports and information to department and external clients in a useful and well-organized manner.

• Create and maintain owner and tenant files.

• Arrange meetings and conference calls for management and Board of Directors.

• Record and transcribe minutes of meetings.

• Order office supplies and equipment.

• Maintain files and folders.

• Handle and screen telephone calls, routine mail and reallocate as required.

• Train and supervise casual and clerical staff.

• Process maintenance work orders, invoices and payments.

• Perform basic bookkeeping duties.

• Create and maintain database records in the management software.

• Manage front office operations.

• Liaise with local authorities and vendors.

Plan and organize meetings and community events, post agendas, prepare Board meeting packets and manage calendar.

Process purchase and leasing applications for the association, and conduct screening, review and organize information for welcoming committee and BOD approval.

• Maintain calendar of community reservations for Tiki Hut and conference room.

• Completed access control project upon installation of the new software. Established, developed and maintained business relationships with current customers and prospective clients in the assigned territory/market segment to generate new business for the organization’s product and services.

Made telephone calls and in-person visits and presentations to existing and prospective customers.

Researched sources for developing prospective customers and for information to determine their potential.

Developed clear and effective written proposals/quotations for current and prospective customers.

● Expedited the resolution of customer problems and complaints.

● Coordinated sales effort with marketing, sales management, accounting and logistics. Medical Billing: 2014 NPV Medical Solutions, Hallandale FL companies.

and patients to get a claim processed and paid.

Receptionist 2013 Spirit Mountain Healing Arts Center, Aventura FL. Assistant Costume Designer: 2008-2011 Puerto Rico

Promoter: 2009 2011 Kellogg’s Company, Puerto Rico Education:

Universidad de Puerto Rico, Río Piedras, PR

Art History (2011)

References

Available upon request

● Used medical coded data to produce and submit claims to insurance

● Worked directly with the insurance company, healthcare provider,

● Reviewed and appealed unpaid and denied claims.

● Verified patients’ insurance coverage.

● Answered patients’ billing questions.

● Handled collections on unpaid self-pay accounts.

● Managed the facility’s Accounts Receivable reports. Welcomed visitors by greeting them in person or by the telephone and booking meetings.

● Arranged couriers and sorting and distributing post. Responsible for the overall look of the clothes and costumes in theater, film or television productions.

● Researching and designing costumes with the Designer.

● Managed the wardrobe budget.

● Fitting, altering and adapting costumes.

● Made sure that wardrobe items are available on time. Visited trade shows, stores, community organizations and other venues to demonstrate and promote the product.

● Answered questions about the product to customers and prospect clients.



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