GISELLE A. FLORES KERCADO
E-mail: ac0gyu@r.postjobfree.com
Mobile: 787-***-****
Qualifications
Experience
Administrative Assistant: 2014-2017, KW Property Management -Palm Bay Yacht Club Condominium, 780 NE 69th St. Miami FL. 33138.
Sales Representative: 2014 AW-Tronics, 100 N. Biscayne Blvd.
● 5+ years of experience
● Wide knowledge of principles for providing customer service.
● Strong communication and interpersonal skills, problem solving skills.
● Bilingual with fluency in English and Spanish, written and spoken. Organize and provide documents, reports and information to department and external clients in a useful and well-organized manner.
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• Create and maintain owner and tenant files.
• Arrange meetings and conference calls for management and Board of Directors.
• Record and transcribe minutes of meetings.
• Order office supplies and equipment.
• Maintain files and folders.
• Handle and screen telephone calls, routine mail and reallocate as required.
• Train and supervise casual and clerical staff.
• Process maintenance work orders, invoices and payments.
• Perform basic bookkeeping duties.
• Create and maintain database records in the management software.
• Manage front office operations.
• Liaise with local authorities and vendors.
Plan and organize meetings and community events, post agendas, prepare Board meeting packets and manage calendar.
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Process purchase and leasing applications for the association, and conduct screening, review and organize information for welcoming committee and BOD approval.
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• Maintain calendar of community reservations for Tiki Hut and conference room.
• Completed access control project upon installation of the new software. Established, developed and maintained business relationships with current customers and prospective clients in the assigned territory/market segment to generate new business for the organization’s product and services.
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Made telephone calls and in-person visits and presentations to existing and prospective customers.
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Researched sources for developing prospective customers and for information to determine their potential.
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Developed clear and effective written proposals/quotations for current and prospective customers.
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● Expedited the resolution of customer problems and complaints.
● Coordinated sales effort with marketing, sales management, accounting and logistics. Medical Billing: 2014 NPV Medical Solutions, Hallandale FL companies.
and patients to get a claim processed and paid.
Receptionist 2013 Spirit Mountain Healing Arts Center, Aventura FL. Assistant Costume Designer: 2008-2011 Puerto Rico
Promoter: 2009 2011 Kellogg’s Company, Puerto Rico Education:
Universidad de Puerto Rico, Río Piedras, PR
Art History (2011)
References
Available upon request
● Used medical coded data to produce and submit claims to insurance
● Worked directly with the insurance company, healthcare provider,
● Reviewed and appealed unpaid and denied claims.
● Verified patients’ insurance coverage.
● Answered patients’ billing questions.
● Handled collections on unpaid self-pay accounts.
● Managed the facility’s Accounts Receivable reports. Welcomed visitors by greeting them in person or by the telephone and booking meetings.
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● Arranged couriers and sorting and distributing post. Responsible for the overall look of the clothes and costumes in theater, film or television productions.
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● Researching and designing costumes with the Designer.
● Managed the wardrobe budget.
● Fitting, altering and adapting costumes.
● Made sure that wardrobe items are available on time. Visited trade shows, stores, community organizations and other venues to demonstrate and promote the product.
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● Answered questions about the product to customers and prospect clients.