Christian Osei Poku

**** **** **** ******, #**, Brooklyn, NY, 11224

EMAIL: ac0gnn@r.postjobfree.com, Phone: 718-***-****, 718-***-****

PROFESSIONAL SUMMARY:

A highly motivated individual who rapidly diagnoses and resolves complex network, hardware, software and client support issues. Results-driven, with the proven ability to administer and control the operation, configuration, maintenance and troubleshooting of multi- size networks.

EDUCATION:

Borough of Manhattan Community College, NY.NY Associate Degree in Computer Network Technology

PROFESSIONAL CERTIFICATION

Cisco Certified Network Associate (CCNA) - CISCO ID: CSCO 12919632

Microsoft Certified Professional (MCP) - ID No. 2730538

TECHNICAL SKILLS

Protocols: NAT/PAT, EIGRP, OSPF, BGP, STP/RSTP, VLANS, VTP, ACL, OSI and TCP/IP

Hardware: Router: 2900 and 3900 (ISR series), Switch: 2900, 3550/3560 and 3750and 3850 series.

Software: Cisco IOS, Microsoft Office (Word, Excel, PowerPoint, Access), Windows XP, Windows Server (2003, 2008), Active Directory.

Monitoring tools: Syslog and Nagios and solarWinds.

Security: Cisco ASA.

Ticketing System: Remedy

Patching Management: SCCM

SOFT SKILLS

Excellent communication and work relationship with end users, teammates, managers and vendors.

Easily adapts to change.

Detail oriented.

Ability to work independently or work collectively on projects.

PROFESSIONAL EXPERIENCE

Network Administrator, NAKOB Healthcare Technologies, New York, NY Sept 2015 – March 2017

Implemented, maintained and ensured the efficiency of the VLAN infrastructure to support data and voice traffic.

Installed, configured and tested LAN/WAN Cisco switches and routers.

Troubleshoot and resolved routing issues using tools on Cisco ASA such as Packet tracer, wire shark, traceroute etc.

Configured access-list using both ASDM and command line level.

Troubleshoot layer two switch related issues such as STP, VTP and RSTP..

Configured OSPF and EIGR protocols on routers.

Applied HSRP, VRRP and GLBP on LAN routers to achieve 100% network uptime for redundancy.

Monitored network performance to determine necessary adjustments needed using SolarWinds

Used OSI model to troubleshoot network connectivity issues to find the root cause of problems

Replaced antennas, wireless routers, and cable-set boxes and wiring if identified as cause of problem.

Used fluke and toner to trace a switch and find the configuration on a switch port.

Configured WAN protocols such as HDLC, PPP and MPLS.

Network Support Associate, InSource, New York, NY Aug 2012 – Dec 2014

Installed and configured network routers, switches and security devices with my team members.

Identified and resolved network related issues and provided technical support.

Documented network problem/resolution and designs for future reference.

Traced switch ports and, cables using flukes.

Maintained inventory of data communication equipment.

Upgraded Windows XP to Windows 7 and Office 2007 to Office 2010.

Backed-up and restored of all critical resources including router & switches IOS, Outlook, DHCP, DNS using Solarwinds.

Assisted the IT department with various IT-related upgrades, projects, and tasks.

Performed all duties with minimal supervision.

IT Support Analyst, Next Generation, Richmond VA. July 09 – June 2012

Gathered and maintained inventory of personal computers

Received and logged requests for support from help desk.

Monitored progress of requests for support and ensured users were kept informed.

Troubleshoot and resolved network related issues in a timely manner.

Assisted the IT department with various IT-related upgrades, projects, and tasks.

Open to learn new technologies.

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