SUVENDU KHANRA

E-Mail: ac0gng@r.postjobfree.com

Phone: +91-983******* +91-801*******

Targeting senior level assignments in

Automotive Training & Development

with an organization of repute in Automobile industry in Kolkata

“Excellent communication, interpersonal, liaison and problem solving skills with proven success in enhancing the technical skills of dealers and technicians through T&D initiatives”

Skill Set

Automotive Skill Development

Automobile Service Assessment

Technical Training & Development

Knowledge/Content Management

Technical Assessment & Evaluation

Service Quality Management

Dealer Management

Training Need Assessment

Process Enhancement

Academic Details

Diploma (Automobile Engineering) from Bengal Institute of Technology, Katwa, Burdwan with distinction in 2004

Certifications

Assessor from Automotive Skill Development Corporation of India in 2015

Diagnostic Technician from Toyota Kirloskar Motors in 2008

Profile Summary

Automobile Engineer with over 12 years of experience in Automobile Training & Development, Performance Enhancement, Content Development and Service Quality Management with key focus on profitability and optimal utilization of resources

Gained exposure of working with renowned brands in Automobile sector like Toyota, Honda, Audi, Volkswagen, Skoda, General Motors, Tata Motors

Skilled in imparting soft skills and technical training on after-sales services delivery to service advisors, technicians and dealers, thus impacting the organizational performance positively

Proficient in identifying training needs across levels by analysing specific incidents, mapping skills, assessing existing level of competencies and customizing training module as per the requirement

Certified Assessor and Diagnostic Technician with exemplary communication and leadership skills in designing & conducting training programs geared towards optimizing knowledge & operational efficiencies

Displayed competency in managing Training and Content Development for deploying professional programmes in sync with business requirements in aligned divisions

A result-oriented individual with strong analytical, communication, interpersonal and organizational skills

Notable Accomplishments Across The Career

Tata Motors:

Recognized for key accomplishments in developing cross sell/customer retention learning programs to increase cross channel volume

Conceptualized high-impact learning designs, curriculum and practice workshops to create an internal knowledge transfer

Developed learning content on a wide range of capability enhancement topics

Organisational Experience

Since Aug 16 with Tata Motors as Technical Trainer for Eastern Region and Manufacturing Plant in Uttarakhand

under the (payroll of SLS India Pvt. Ltd.)

Key Result Areas:

Managing the field repair training on small commercial vehicles across the eastern region

Formulating and communicating learning schedules and training assessments to the management and team leads

Designing and developing training and development programs based on both the organization and the customer needs

Identifying training and development needs through quality assessment and inspection of job and regular consultation with business managers

Evaluating the effectiveness of training programs and recommending improvements; identifying alternate training methods if the expected improvements were not reached

Driving performance and achievement of service levels through focused team operational reviews and structured coaching

Improving training effectiveness by developing new approaches and techniques making support readily available

Mar'16-Jul 16 with General Motors India Pvt. Ltd., Kolkata as In-charge-Technical and Soft Skill Training at Regional Training Centre (payroll of SLS India Pvt. Ltd.)

Key Result Areas:

Identified the training needs managed and organized training avenues, logistics, transportation to drive effective training and attendance

Implemented changes to the existing training needs to derive productivity & achieve business plans

Deployed performance metrics tools to asses training effectiveness

Prepared reports on the training cost, performance, feedback and attendance

Organized and edited training manuals and other educational materials

Previous Experience

Apr 13-Jul'14 with Volkswagen Group Sales India Pvt. Ltd., Kolkata as Technical Trainer-Regional Training Academy

Highlights:

Designed & developed the training curriculum and imparted training to employees and dealers using a variety of modalities depending on the needs of business unit

Developed evaluation methods and tools to determine effectiveness of training

Arranged customized workshop seminars for the students planning for diploma / degree in mechanical or automobile for increasing brand publicity

Mar 12-Feb 13 with Audi Kolkata (Mohan Motors), Kolkata as Workshop In-charge & Quality Manager- After-sales Service

Highlight:

Delivered specific training to the Service Advisors on Audi active reception of vehicles, opening of repair orders to fixing it right, thereby achieving a high CSI

Mar 09-Feb 12 with Pinnacle Honda, Kolkata as Training Instructor & Technical Advisor

Highlight:

Conducted theoretical & practical training activities by referring 106 study modules including DPS-4WD, IMA-Hybrid Engines, V6 Electronic Cylinder Management System and so on; prepared for technicians for maintenance technician certification exam

Aug 04-Feb 09 in Topsel Toyota, Kolkata as Senior Diagnostic Technician

Highlights:

Stood 3rd runners up in Toyota East Zonal Skill Championship, Gurgaon in 2006-07

Worked as a Team Leader & Technical Trainer and conducted theoretical & practical training classes for the technicians under Toyota Certification Step-1 Technical Education & On-job Training Program”

Recognised with Topsel Toyota Award as the Best Technician in 2008

Freelance ASSIGNMENT

Since Jul'14 with Prima Competencies Pvt. Ltd., as PAN India National Skill Development Assessor-Examiner

Key Result Area:

Assessed various technical training centres and students on the basis of the references of National Occupational Standards (NOS) specified by National Skill Development Corporation of India, Automotive Skill Development Corporation of India, Retailers Association's Skill Council of India and Government of India

IT Skills

Computer Hardware & Software

MS Office

Internet Applications

Personal Details

Date of Birth: 8th December 1979

Permanent Address: Mirzapur, Mashila, Sankrail, Howrah-711302

Languages Known: English, Hindi and Bengali

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