KENNETH N. TLAGAE

** **** ***, *******, ** ***** 617-***-**** ac0glz@r.postjobfree.com

PERMANENT RESIDENT.

PROFILE SUMMARY

Financial services executive with over eleven years’ expertise in relationship management, consistently exceeding sales and other performance targets, control and compliance, and project management. Extensive experience in different deal lifecycles, from structuring to closing. Proficient at credit analysis, process review, P&L management, portfolio management, control and monitoring. Advanced stakeholder management skills and matrix reporting experience. Strong interpersonal and communication skills, coupled with people management and sharp negotiation abilities. Also an advocate of mentorship, internal training and community outreach. EDUCATION

EXECUTIVE MBA 05/2016 SUFFOLK UNIVERSITY

Major: Master of Business Administration

BACHELOR OF ARTS 10/2002 UNIVERSITY OF BOTSWANA

Major: Political and Environmental Sciences

PROFESSIONAL TRAINING

Corporate Credit Curriculum, Credit Skills Assessment, Deal Structuring, Strategic Spin Selling, Swaps and Derivative skills, Great Manager Program, Managing Talent, Understanding Financial Markets, Property & Real Estate Finance, KYC and Anti-Money Laundering, Basel I and II, Portfolio Monitoring, P&L Management, Corporate Governance & Code of Ethics.

EXPERIENCE HIGHLIGHTS

HEAD, DIVERSIFIED SECTOR STANBIC BANK 05/2013 – 06/2014 Senior relationship manager role with additional responsibilities including deputizing head of the department, representing the department at management forums and managing ad-hoc projects.

Consolidated a non-performing portfolio by improving the relationship status from red to green and increased revenue by US$10m, making it the second highest revenue earning portfolio. Worked with head of corporate banking on a departmental restructuring plan, responsible for MIS reporting to group and championed establishment of a customer service support team.

HEAD, CLIENT COVERAGE STANDARD CHARTERED BANK 05/2012 – 04/2013 Primarily responsible for setting up client coverage team, putting in place robust control and monitoring support to all portfolios. Also, being a primary liaison to both Group Internal Audit and external auditors, and tasked with ensuring department is audit ready.

Successfully established a high performing team, improved the control environment and lead the department to a successful audit. Championed implementation of customer due diligence and client documentation platforms while being a primary liaison with internal, external (KPMG) and regulatory auditors. Inline to succeed head corporate banking based on strong performance and leadership abilities. DIRECTOR, LOCAL CORPORATES STANDARD CHARTERED BANK 01/2010 – 05/2012 Accountable for Local Corporate unit’s revenue growth, credit risk profile, originating credit proposals, and internal and external audit compliance. Responsible for managing a team of relationship managers, credit analysts and customer service assistants.

Promptly promoted from relationship manager to head of local corporates within two years. Increased diamond cutting client base from 3 to 21 (total licensed local cutters) and exposure from US10m to US145m. Implemented a robust diamond collateral management process, drafted and got Group approval for new product specific to diamond Page 2

financing with less regulatory capital requirement for the bank. Structured the bank's first multi-million-dollar commodity finance deal and funded the country's biggest retailer to expand into the region. SENIOR RELATIONSHIP MANAGER STANDARD CHARTERED BANK 11/2007 – 12/2009 Primarily accountable for sales, credit risk origination, and internal and external audit compliance. Other responsibilities Included fostering strong relationships with product partners, support functions (including branches), senior management, and sharing best practices across the Banks’ geographies.

Efficaciously increased portfolio revenue by circa ten million dollars. This was achieved through robust client segmentation and focus on top twenty percent of revenue drivers and new business. Implemented a complex cash management solution to a retailer that addressed their cash reconciliation and reporting challenges. TRADE FINANCE MANAGER BARCLAYS BANK 02/2006 -11/2007 New client facing role with operational team supervision. It required understanding individual corporate customer’s Needs, identifying trade finance opportunities. As a new role it also involved product development as dictated by the market and/or respective clients.

The highlights included growing the trade finance portfolio by c.US$ 50 million. Successfully auditing both operational processes and revenue management, reviewing regulatory reporting, streamlining trade operations process and managing implementation of electronic trade platform. Also being the first line of defense, ensuring internal compliance and external audit (PriceWaterHouse) compliance. ASSISTANT CORPORATE MANAGER BARCLAYS BANK 11/2004 - 02/2006 Entailed delivering exceptional relationship management to a select portfolio (financial institutions & large corporates) of corporate customers. Focused on portfolio administration, control and compliance, and, to a lesser extent, on sales.

Instrumental in bringing in several million-dollar deposit in both local and foreign currency from financial institutions including fund managers. Championed training and implementation of Basel I and II principles within both corporate and retail banking.

BUSINESS CUSTOMER ADVISER BARCLAYS BANK 03/2003 -11/2004 A branch based position focused on identifying and meeting local business (Small Medium and Micro Enterprises) customer’s needs through cross-selling the Bank’s products. Also owning and managing customer queries and complaints. Assisting the Business Development Manager to run workshops for local business customers and deputizing the brunch manager.

Initiated an independent market survey that revealed the bank’s products were misaligned to customer needs and used it to lobby for revised product proposition. Consequently, the bank increased lending parameters, reviewed credit assessment criteria and increased business membership several fold. NOTABLE ACHIEVEMENTS

Standard Chartered Bank Botswana Country Leadership Team chairman.

Successful implementation of several banking platforms like E-trade, CRM, RM Workbench.

Barclays Eagle Award for outstanding customer service

Won competition to represent Barclays at a Global Earthwatch Expedition

Raised hundred thousand towards an HIV/Aids orphanage’s library in partnership with The Lions Club SKILLS & ABILITIES

Communication & computer skills – MS Office; Excel, Word, PowerPoint, Outlook; Windows XP & Vista and Internet.

Project management, control & compliance, managing internal, external & regulatory audits, system implementations.

Banking platforms – Salesforce, Peoplesoft, SAP HR, Creditmate, Citrix, Finacle, Brains, Customer Due Diligence, RM Workbench and Client Doc Management.

References available upon request.

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